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Kempinski Hotel Cancún

Photo gallery for Kempinski Hotel Cancún

An aerial view of a resort with multiple swimming pools, beachside lounge areas, and a beachfront.
Property video
A spacious living room with a large sofa, armchairs, and a coffee table. A piano is visible in the background, and the room has large windows with a view of the ocean.
A large resort hotel with multiple balconies, a beachside location, and a view of the ocean.
An aerial view of a resort with multiple swimming pools, a beach area with umbrellas, and a large building with a distinctive roof.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$691
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪2 min walk‬
  • Place, Luxury Avenue Shopping Mall
    ‪11 min walk‬
  • Place, Aquaworld
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Club Seaside King Room

A hotel room with two beds, a desk, a chair, a small table, and a balcony with a view of the sea.

Club Seaside King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Club Seafront King Room

A hotel room with a large bed, a desk, and a chair, a balcony with a view, and a large window.

Club Seafront King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Seaside)

A balcony with a table and chairs overlooking a beach with umbrellas and lounge chairs.

Club Room, 1 King Bed (Seaside)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seaside)

A spacious lobby with a reception desk, seating area, and a decorative chandelier.

Club Suite (Seaside)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

A hotel room with a large bed, bedside tables, a TV, a dining table, and a chair.

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Suite (Seafront)

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Suite (Seafront)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Deluxe Double Room (Seafront)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Panoramic Suite

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Presidential Suite

  • Sea view
  • 229 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(37 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(16 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Double Room (Seaside)

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Club Double Room (Seafront)

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

A poolside area with lounge chairs and a blue umbrella, overlooking the ocean.

Suite (The Saasil)

  • Sea view
  • 177 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

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About the area

Cancun

You'll be connected to a shopping centre at Kempinski Hotel Cancún, and within a 20-minute stroll of Luxury Avenue Shopping Mall and Aquaworld. Highlights at this luxury resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Kayantá Spa can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the mud bath. The fine-dining restaurant, The Club Grill, is open for dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and kids' club. 290625 square feet (27000 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also limited parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Zona Hotelera resort, you'll be 2.1 km (1.3 mi) from La Isla Shopping Mall and 2.7 km (1.7 mi) from Iberostar Cancun Golf Course.
View more Resorts in CancunOpens in a new window

What's nearby

  • Ballenas Beach - 2 min walk - 0.2 km
  • Luxury Avenue Shopping Mall - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 11 min walk - 1.0 km
  • Aquaworld - 16 min walk - 1.4 km
  • La Isla Shopping Mall - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪La Veranda - ‬9 min walk
  • ‪Hacienda Sisal - ‬10 min walk
  • ‪Puerto Madero - ‬5 min walk
  • ‪St. Trop - ‬7 min walk

About this property

Kempinski Hotel Cancún

Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts and a health club.

This 5-star Cancun resort is smoke free.

  • 1 building
  • 363 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 290625 sq ft of conference space
  • 27000 sq. m of conference space
  • Built in 1993
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Kempinski Hotel Cancún offers 363 accommodations with minibars and espresso makers. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

Kayantá Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference centre (290,625 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (99 centimetre high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lift (152 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (152 centimetre wide)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.05 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
  • Pet fee: USD 80 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Frequently asked questions

What is the cancellation policy at Kempinski Hotel Cancún?

Kempinski Hotel Cancún offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel Cancún?

As of 14 Sept 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on 1 Oct 2026 start from NZ$691, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kempinski Hotel Cancún?

Onsite parking is limited.

Are there any beaches close to Kempinski Hotel Cancún?

Yep, Kempinski Hotel Cancún is a short 18-minute walk from Hotel Zone Beaches. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Kempinski Hotel Cancún?

Yep, Kayantá Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Kempinski Hotel Cancún have a pool?

Kempinski Hotel Cancún has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Kempinski Hotel Cancún a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel Cancún.

Is Kempinski Hotel Cancún family-friendly?

You bet! With amenities such as a children's club and children's meals, as well as childcare services in the guestrooms, it's no surprise that Kempinski Hotel Cancún is a hit with families.

Are there hot tubs in the rooms at Kempinski Hotel Cancún?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski Hotel Cancún serve breakfast?

Sure does, buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Kempinski Hotel Cancún?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kempinski Hotel Cancún?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Hotel Cancún?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Kempinski Hotel Cancún?

Dogs are welcome at Kempinski Hotel Cancún, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 748 out of 909 reviews
Rating 8 - Good. 84 out of 909 reviews
Rating 6 - Okay. 32 out of 909 reviews
Rating 4 - Poor. 14 out of 909 reviews
Rating 2 - Terrible. 31 out of 909 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel from top to bottom.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Anetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach bar serves great food at reasonable price
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Shahd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great service Great food in the main restaurant Staff is very friendly
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with wonderful beaches Extremely courteous staff.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Homan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our upgraded suite it had 180 views of the ocean
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool service was excellent. Attentive and fast. Restaurants were good and food came out quickly, we did walk across the street to Porfirios as well so nice to have options close to property also.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice luxury hotel where the staff makes it more enjoyable than you can imagine
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

John M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very comfortable! Service was outstanding they were very helpful !
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Richard Dean Padula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buy far the best high end resort in Cancun. If you want to be pampered and have the best this is the place! The staff is amazing and beyond friendly. The room, food, and service are top notch - they make you feel like you are the only guest there. Thanks for a great vacation!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond. Delicious food.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility!!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Jeffrey Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were impeccably clean
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

PrimeCare Physicians

Liked: Cleanliness, amenities, property conditions & facilities
Yes Hotel was nice and Clean
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Montana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe
Lobby
View from room, Room Service breakfast
Lunch on the beach
View from beach
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, amenities
Cleanliness, staff and food and ambience were perfect. May is not high season so not many people were there. But it was still beautiful.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Service & food were amazing!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Elias

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel Plan to return next year
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Tarkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Roderick

This is a spectacular property, representing true luxury and privacy for a 5 star hotel. The staff are the nicest people I have ever met in the industry and the accommodations are excellent. The beach, restaurants and condition of the hotel will want you coming back again and again.
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Anoosh

Liked: Cleanliness, staff & service, property conditions & facilities
it's an okay hotel, very expensive for what it does. all inclusive deals around it are better.
Stayed 5 nights in Mar 2026