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Kempinski Hotel Cancún

An aerial view of a resort with multiple swimming pools, beachside lounge areas, and a beachfront.

A spacious living room with a large sofa, armchairs, and a coffee table. A piano is visible in the background, and the room has large windows with a view of the ocean.

A large resort hotel with multiple balconies, a beachside location, and a view of the ocean.

An aerial view of a resort with multiple swimming pools, a beach area with umbrellas, and a large building with a distinctive roof.

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Free Wi-Fi
Air-conditioning

includes taxes & fees

4 Aug - 5 Aug

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Place, Ballenas Beach
‪2 min walk‬
Place, Luxury Avenue Shopping Mall
‪11 min walk‬
Place, Aquaworld
‪16 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪34 min drive‬

Room options

A hotel room with two beds, a desk, a chair, a small table, and a balcony with a view of the sea.

Club Seaside King Room

Sleeps 3
1 King Bed
Free Wi-Fi

Room

Sleeps 3
Free Wi-Fi

Club Seafront King Room

Sleeps 2
1 King Bed
Free Wi-Fi

A spacious lobby with a reception desk, seating area, and a decorative chandelier.

Club Suite (Seaside)

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

A hotel room with a large bed, bedside tables, a TV, a dining table, and a chair.

Suite (Seaside)

Exceptional

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Suite (Seafront)

Sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Double Room (Seaside)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Club Room, 1 King Bed (Seaside)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Club Suite (Seafront)

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Deluxe Double Room (Seafront)

Wonderful

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Panoramic Suite

Sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Presidential Suite

Sea view
229 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Room, 1 King Bed (Seaside)

Exceptional

Sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Club Room, 1 King Bed (Club Seafront)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Room, 1 King Bed (Seafront)

Exceptional

Sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Double Room (Seaside)

Wonderful

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Club Double Room (Seafront)

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

A poolside area with lounge chairs and a blue umbrella, overlooking the ocean.

Suite (The Saasil)

Sea view
177 sq m
3 bedrooms
Sleeps 6
3 King Beds
Free Wi-Fi

About the area

Cancun

You'll be connected to a shopping centre at Kempinski Hotel Cancún, and within a 20-minute stroll of Luxury Avenue Shopping Mall and Aquaworld. Highlights at this luxury resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Kayantá Spa can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the mud bath. The fine-dining restaurant, The Club Grill, is open for dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and kids' club. 290625 square feet (27000 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Zona Hotelera resort, you'll be 2.1 km (1.3 mi) from La Isla Shopping Mall and 2.7 km (1.7 mi) from Iberostar Cancun Golf Course.

View more Resorts in Cancun

What's nearby

Ballenas Beach - 2 min walk - 0.2 km
Luxury Avenue Shopping Mall - 11 min walk - 1.0 km
Kukulcan Plaza Shopping Mall - 11 min walk - 1.0 km
Aquaworld - 16 min walk - 1.4 km
Hotel Zone Beaches - 18 min walk - 1.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

‪La Veranda - ‬9 min walk
‪Nebbiolo - ‬5 min walk
‪Cafetto - ‬10 min walk
‪Club Bistro - ‬9 min walk
‪Zango - ‬4 min walk

About this property

Kempinski Hotel Cancún

Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts and a health club.

This 5-star Cancun resort is smoke free.

1 building

363 guestrooms or units

9 levels

6 dining venues

2 bars or lounges

Conference rooms

290625 sq ft of conference space

27000 sq. m of conference space

Built in 1993

Kid's club (surcharge)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Cabanas on the beach (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Bar on the beach

Bar by the pool

Kempinski Hotel Cancún offers 363 accommodations with minibars and espresso makers. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

Kayantá Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Pool
Spa pool
Spa
Kids’ pool

includes taxes & fees

5 Aug - 6 Aug

2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

31 Aug - 1 Sept

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference centre (290,625 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Front entrance ramp
Grab bar near toilet (99 centimetre high)
Hardwood flooring in public areas
Height-adjustable showerhead
Lift (152 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways (152 centimetre wide)

1 building
9 floors
Ballroom
Banquet hall
Belle Époque architecture
Built in 1993
Comprehensive food waste policy
Lifeguards
Reception hall
Renovated guestrooms - January 2023
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 50.0 per night.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.90 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Kempinski Hotel Cancún?

Kempinski Hotel Cancún offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel Cancún?

As of 31 Jul 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on 4 Aug 2026 start from NZ$668, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kempinski Hotel Cancún?

Onsite parking is limited.

Are there any beaches close to Kempinski Hotel Cancún?

Yep, Kempinski Hotel Cancún is a short 18-minute walk from Hotel Zone Beaches. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Kempinski Hotel Cancún?

Yep, Kayantá Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Kempinski Hotel Cancún have a pool?

Kempinski Hotel Cancún has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Kempinski Hotel Cancún a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel Cancún.

Is Kempinski Hotel Cancún family-friendly?

You bet! With amenities such as a children's club and children's meals, as well as childcare services in the guestrooms, it's no surprise that Kempinski Hotel Cancún is a hit with families.

Are there hot tubs in the rooms at Kempinski Hotel Cancún?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski Hotel Cancún serve breakfast?

Sure does, buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Kempinski Hotel Cancún?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kempinski Hotel Cancún?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Hotel Cancún?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Kempinski Hotel Cancún?

No, only service animals are allowed.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

13 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe

Stayed 4 nights in Feb 2026

Verified review

6/10 Okay

Anoosh

31 Mar 2026

Liked: Cleanliness, staff & service, property conditions & facilities

it's an okay hotel, very expensive for what it does. all inclusive deals around it are better.

Stayed 5 nights in Mar 2026

Verified review

suzanne

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr

Stayed 4 nights in Jan 2026

Verified review

10/10 Excellent

Lucia

3 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was beautiful, clean and our Ocean view was incredible. We love our stay in the Kempinski Hotel. Food was delicious. The staff very was very nice and polite.

Stayed 6 nights in Feb 2026

Verified review

8/10 Good

Noel

24 Mar 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

This place had the best service I've ever received by hotel staff. The amenities for kids were lacking; which was the only negative really.

Stayed 4 nights in Mar 2026

Verified review

10/10 Excellent

Janine Adrian

2 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ocean was visible from our room! Beautiful room kept very clean! Staff was Wonderful!

Stayed 4 nights in Feb 2026

Verified review

10/10 Excellent

lawrence

6 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ocean views from all rooms. Beautiful building in old style. 2 very upscale restaurants (quite expensive) Large comfortable rooms. Excellent service at pool and beach. Great breakfast and lunch options.

Stayed 4 nights in Mar 2026

Kempinski Hotel Cancún

Photo gallery for Kempinski Hotel Cancún

Reviews

Popular amenities

Explore the area

Room options

View all photos for Club Seaside King Room

Club Seaside King Room

Room

View all photos for Club Seafront King Room

Club Seafront King Room

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

View all photos for Suite (Seaside)

Suite (Seaside)

View all photos for Suite (Seafront)

Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Kempinski Hotel Cancún

Similar properties

JW Marriott Cancun Resort & Spa

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types