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Krystal Urban Cancun & Beach Club

3.5 star property
Hotel with a nearby private beach, 5-minute walk to Plaza Las Americas

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
Front of property – evening/night
View from room
Altitude Room (Free Beach Club Access) | City view
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$227
includes taxes & fees
17 Dec - 18 Dec

Explore the area

View map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Dubai Palace Casino
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(59 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(23 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

8.6 out of 10
Excellent
(44 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.4 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Krazy King Non Refundable (Free Beach Club Access)

8.0 out of 10
Very good
(17 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Krystal Urban Cancun & Beach Club places you in the centre of Cancun, within just a 5-minute stroll of Plaza Las Americas and within 15 minutes of Amerimed Hospital. Highlights at this hotel include a nearby private beach, a restaurant and an outdoor swimming pool. .Lobby y Sushi Bar serves sushi. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and pool loungers. Business travelers can take advantage of 9 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Downtown Cancun hotel include Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez.

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.2 km
  • Plaza Las Americas - 3 min walk - 0.3 km
  • Amerimed Hospital - 8 min walk - 0.7 km
  • Royal Yak Casino and Sports Book - 11 min walk - 1.0 km
  • Dubai Palace Casino - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪ARAVENEY - ‬1 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪La Barbacoa de la Tulum - ‬1 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, 5-minute walk to Plaza Las Americas
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Similar properties

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  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.0 out of 5, Very good, 1,005 reviews
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 345 for adults and from MXN 173 for children
  • Uncovered self-parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-006588/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

What is the cancellation policy at Krystal Urban Cancun & Beach Club?

Krystal Urban Cancun & Beach Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on 17 Dec 2025 start from NZ$219.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Urban Cancun & Beach Club?

Yep, Krystal Urban Cancun & Beach Club has a secured uncovered self car park for MXN 30 per day. A self car park is also available, for a fee.

Are there any beaches close to Krystal Urban Cancun & Beach Club?

The closest beach to Krystal Urban Cancun & Beach Club is Delfines Beach (10.7 km).

Does Krystal Urban Cancun & Beach Club have a pool?

Krystal Urban Cancun & Beach Club has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Krystal Urban Cancun & Beach Club a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Krystal Urban Cancun & Beach Club.

Is Krystal Urban Cancun & Beach Club family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Krystal Urban Cancun & Beach Club is a hit with families.

Does Krystal Urban Cancun & Beach Club serve breakfast?

Yep, buffet brekkie is available daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Krystal Urban Cancun & Beach Club?

No, Krystal Urban Cancun & Beach Club does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Urban Cancun & Beach Club?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Krystal Urban Cancun & Beach Club?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Urban Cancun & Beach Club?

No, pets are not allowed.

Reviews

Krystal Urban Cancun & Beach Club Reviews

8.0

Very good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 640 out of 1316 reviews
Rating 8 - Good. 295 out of 1316 reviews
Rating 6 - Okay. 164 out of 1316 reviews
Rating 4 - Poor. 96 out of 1316 reviews
Rating 2 - Terrible. 121 out of 1316 reviews

Reviews

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities
Stayed 1 night in Sep 2025

8/10 Good

Liora

Stayed 2 nights in Sep 2025

10/10 Excellent

Deiby Johan, Washingtonut

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always like I been there many times so I like do mouch
Stayed 3 nights in Aug 2025

10/10 Excellent

ALEJANDRO MEDINA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion excelente, me atendio una señorita de nombre camila desde el primer momento me hiso sentir bienvenido gracias por su exelente atencion
Stayed 2 nights in Aug 2025

8/10 Good

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
good localization 👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel, Miami

Stayed 4 nights in Aug 2025

8/10 Good

Yoanna

Liked: Cleanliness, staff & service
La atención de recepción y maletas espectacular , enseguida ayudando y haciendo todo mejor posible . El aire tenía un ruido constante , me imagino que quizás algo técnico o un poco sueltas las ventanitas y las toallas oscuras y viejas pero eso se puede arreglar .todo está en que algún supervisor se dé cuenta de esos detalles que buscan ciertas personas . A favor … Acceso a caminar bueno , restaurantes y bares al rededor 3 minutos del puerto de Cancún Cerca de la zona hotelera Ellos tienen un club marina en la zona hotelera que es gratis si estás hospedado aquí se puede aprovechar Si se descansa porque no se siente ruido afuera.
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco, Vero Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , nice lady helping with early check in.
Stayed 1 night in Aug 2025

8/10 Good

Ajoke

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

6/10 Okay

casey

Travelled with partner
Did not meet my expectations for a VIP stay. The rooms were space and dated. We asked for additional potable water, it never came. Breakfast was average. Everything was average. It was ok. Would we stay again? Unsure.
Stayed 1 night in Jul 2025

10/10 Excellent

Julissa, ORLANDO

Stayed 1 night in Jul 2025

8/10 Good

Robert, Birkenhead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel that suits budgets. It does feel like some care and attention is required. Some sinks weren't working in public areas and coffee machines (although recently all upgrades) are routinely not working in the rooms and need swapping.
Stayed 4 nights in Jul 2025

8/10 Good

Michael, Christ Church

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast had good verity.
Stayed 4 nights in Jun 2025

2/10 Terrible

Deborah

Business traveller
Disliked: Staff & service

Cheated Me

I have stayed here twice and I will never stay here again . The Hotel and Hotels.Com both lied to me and cheated me. They went so far as to delete emails, block my calls and have my emails to them bounce back to me " as their box" was full.
Stayed 9 nights in Jun 2025

10/10 Excellent

servio

Stayed 3 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

miguel

Stayed 1 night in Jul 2025

8/10 Good

Oswaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Hanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Juan

Stayed 1 night in Jun 2025

10/10 Excellent

Youngsik

Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

4/10 Poor

ziva

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025