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Krystal Urban Cancun & Beach Club

3.5 star property

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
View from room
Restaurant
Front of property – evening/night
Altitude Room (Free Beach Club Access) | City view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$194
includes taxes & fees
27 Mar - 28 Mar

Explore the area

View map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Royal Yak Casino and Sports Book
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(54 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(19 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Krystal Urban Cancun & Beach Club puts you in the heart of Cancun, within just a 10-minute stroll of Plaza Las Americas and Malecón Tajamar. Highlights at this hotel include a nearby private beach, a restaurant and an outdoor swimming pool. .Lobby y Sushi Bar serves sushi. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and pool loungers. Business travelers can take advantage of 9 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Downtown Cancun hotel include Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez.

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.2 km
  • Plaza Las Americas - 3 min walk - 0.3 km
  • Amerimed Hospital - 8 min walk - 0.7 km
  • Royal Yak Casino and Sports Book - 11 min walk - 1.0 km
  • Dubai Palace Casino - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 345 for adults and from MXN 173 for children
  • Uncovered self-parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-006588/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

What is the cancellation policy at Krystal Urban Cancun & Beach Club?

Krystal Urban Cancun & Beach Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of 22 Mar 2026, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on 27 Mar 2026 start from NZ$194, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Urban Cancun & Beach Club?

Yep, Krystal Urban Cancun & Beach Club has a secured uncovered self car park for MXN 30 per day. A self car park is also available, for a fee.

Are there any beaches close to Krystal Urban Cancun & Beach Club?

The closest beach to Krystal Urban Cancun & Beach Club is Delfines Beach (10.7 km).

Does Krystal Urban Cancun & Beach Club have a pool?

Krystal Urban Cancun & Beach Club has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Krystal Urban Cancun & Beach Club a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Krystal Urban Cancun & Beach Club.

Is Krystal Urban Cancun & Beach Club family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Krystal Urban Cancun & Beach Club is a hit with families.

Does Krystal Urban Cancun & Beach Club serve breakfast?

Yep, buffet brekkie is available daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Krystal Urban Cancun & Beach Club?

No, Krystal Urban Cancun & Beach Club does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Urban Cancun & Beach Club?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Krystal Urban Cancun & Beach Club?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Urban Cancun & Beach Club?

No, pets are not allowed.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 709 out of 1421 reviews
Rating 8 - Good. 315 out of 1421 reviews
Rating 6 - Okay. 178 out of 1421 reviews
Rating 4 - Poor. 100 out of 1421 reviews
Rating 2 - Terrible. 119 out of 1421 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Senic sunrise from 14th floor balcony! Exceeds expectations in every way. Breakfast was well worth it. We were well rested, well fed and on our way. Thank you.
Stayed 1 night in Dec 2025

10/10 Excellent

Teresa

Stayed 1 night in Dec 2025

4/10 Poor

Olga

Liked: Amenities
The chef at the hotel restaurant doesn't know how to cook.
Stayed 6 nights in Dec 2025

10/10 Excellent

Abel

Stayed 1 night in Dec 2025

10/10 Excellent

Tonalli, Canton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
So fresh so clean! Amazing location! BEST STAFF EVER
Stayed 1 night in Dec 2025

8/10 Good

MIRLENE

Liked: Amenities, property conditions & facilities
Everything was great except that I couldnt sleep due to noises issue. If you are a light sleeper I wont recommend it for you.
Stayed 1 night in Dec 2025

2/10 Terrible

Rosemary, Kansas City

Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave one day no Water so loud due to soccer players. Door slammed all hours of the day couldn’t get any sleep. My room was by the elevator so all of the soccer players and everybody else came in Late was so loud and drunk. It was horrible. I had a complete headache. I went there for dental surgery and I’ll tell you what it was the worst nightmare I could ever imagine. I checked out early three days early.ibecame sick due to migraine with all the loud noise people yelling all hrs of the night and door slamming 24/7 I had to pay did I get my refund? No, I went to Krystal Cancun and it wasn’t any better. She asked me why I was leaving. I said I am sick of all the rude awakening loud noise and door slamminig. no respect at that hotel.whew!
Stayed 7 nights in Nov 2025

4/10 Poor

Sapir Ivgi

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in the shower and rooms aren’t clean
Stayed 6 nights in Nov 2025

6/10 Okay

Oscar

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Wi Fi, did not work for the first days. Then password was change without notice. Breakfast was always the same. Few options. Staff very friendly and efficient
Stayed 7 nights in Nov 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable Will definitely stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Yadira, Houston

Stayed 3 nights in Nov 2025

6/10 Okay

Briana

Stayed 1 night in Nov 2025

8/10 Good

Araceli

Travelled with partner
Liked: Cleanliness
Normal, aceptable relación calidad precio
Stayed 2 nights in Nov 2025

8/10 Good

Roxanna Mitchelle, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Craig

Stayed 3 nights in Nov 2025

10/10 Excellent

ALEJANDRO MEDINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Siempre con la. Amabilidad que te hace sentir en casa. Gracias
Stayed 1 night in Nov 2025

8/10 Good

Sally, Hudson

Stayed 3 nights in Nov 2025

8/10 Good

Zicheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants and the mall are a short walk away.
Stayed 1 night in Nov 2025

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BALCONY WAS PERFECT TO SEE SUNSETS
Stayed 3 nights in Nov 2025

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for being downtown. Big and beautiful rooms. Great location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities
Room was clean and nicely appointed. Staff was very attentive and fluent English. Close to everything.
Stayed 1 night in Nov 2025

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great time , clean rooms and friendly staff. Highly recommended. Thank you
Stayed 3 nights in Nov 2025

10/10 Excellent

Shang

Stayed 3 nights in Nov 2025

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was helpful and very welcoming. The hotel itself is a nice upper mid level hotel that has an outstanding pool and the room was spotless! Breakfast buffet was generous with great service. Wouldn’t hesitate to stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Liked: Cleanliness
Stayed 6 nights in Oct 2025