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Krystal Urban Cancun & Beach Club

3.5 star property
Hotel with a nearby private beach, a short walk to Plaza Las Americas

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
Business centre
Krazy King Non Refundable (Free Beach Club Access) | City view
Front of property - evening/night
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
The current price is NZ$150
includes taxes & fees
23 May - 24 May

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪5 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

Krystal Urban Cancun & Beach Club places you in the centre of Cancun, within just a 5-minute stroll of Plaza Las Americas and within 15 minutes of Amerimed Hospital. Highlights at this hotel include a nearby private beach, a restaurant and an outdoor swimming pool. .Lobby y Sushi Bar serves sushi. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and pool loungers. Business travelers can take advantage of 9 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Downtown Cancun hotel include Plaza 28 and Puerto Cancun Marina Town Center.

What's nearby

  • Plaza Las Americas - 5 min walk - 0.4 km
  • Dubai Palace Casino - 16 min walk - 1.3 km
  • Plaza 28 - 2 min drive - 1.7 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.8 km
  • Playa Tortugas - 8 min drive - 4.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Guadalupana - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, a short walk to Plaza Las Americas
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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  • Pool
  • Parking included
  • Free WiFi
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The price is NZ$156
includes taxes & fees
16 May - 17 May
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 345 for adults and from MXN 173 for children
  • Uncovered self-parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

What is the cancellation policy at Krystal Urban Cancun & Beach Club?

Krystal Urban Cancun & Beach Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of 13 May 2025, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on 23 May 2025 start from NZ$143.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Urban Cancun & Beach Club?

Yep, Krystal Urban Cancun & Beach Club has a secured uncovered self car park for MXN 30 per day.

Are there any beaches close to Krystal Urban Cancun & Beach Club?

The closest beach to Krystal Urban Cancun & Beach Club is Playa Tortugas (3.1 km).

Does Krystal Urban Cancun & Beach Club have a pool?

Krystal Urban Cancun & Beach Club has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Krystal Urban Cancun & Beach Club a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Krystal Urban Cancun & Beach Club.

Is Krystal Urban Cancun & Beach Club family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Krystal Urban Cancun & Beach Club is a hit with families.

Does Krystal Urban Cancun & Beach Club serve breakfast?

Yep, buffet brekkie is available daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Krystal Urban Cancun & Beach Club?

No, Krystal Urban Cancun & Beach Club does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Urban Cancun & Beach Club?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Krystal Urban Cancun & Beach Club?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Urban Cancun & Beach Club?

No, pets are not allowed.

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 553 out of 1247 reviews
Rating 8 - Good. 287 out of 1247 reviews
Rating 6 - Okay. 174 out of 1247 reviews
Rating 4 - Poor. 103 out of 1247 reviews
Rating 2 - Terrible. 130 out of 1247 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel, good service, good location and has access to a second hotel in front of the beach
Stayed 5 nights in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Staff & pool areas were very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Maurice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 5 nights in Jan 2025

8/10 Good

Ali

Stayed 5 nights in Jan 2025

10/10 Excellent

Derek, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Andria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything
Stayed 1 night in Jan 2025

2/10 Terrible

Habib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor hotel service and bad manners

I have stayed in this hotel in previous years and I have had no issues but it seems like the entire management has changed. I was very disappointed firstly when I requested for a late check out the lady at the desk was very rude, she had zero experience with customer service. Very abrupt and was speaking on top of me. I asked to speak to her duty manager to who she spoke to in Spanish without realising I understand Spanish who supported her and when I was complaining to him about her attitude he was telling me I can’t help you with a late check out. He failed to even ask what the issues was and just started defending his colleague and not possible for a late check out. I told him I no longer required a late check out after her poor behaviour and bad manners. To embarrass her before I left I told her just for our information I do understand Spanish to next time be careful around foreign people which she did feel ashamed off. The manager on duty really needs training on how to run a reception desk as he was equally as bad as her with dealing with customers checking in to hotel. The hotel has really gone down hill and they do not care about guest. Also when giving city tax make sure they give you correct change as they try and steal your money I had to ask for my change. The breakfast was poor, after requesting for milk and tea I had to wait until my eggs were cold. I have stayed in this hotel over the past 5 years under different management but I wouldn’t return. Regards
Stayed 1 night in Jan 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Nicolasa

Liked: Property conditions & facilities, room comfort
Nice hotel, nice and big room, it was clean, the couches in the lobby are very duty, I did not eve want to sit there. Requested an iron and did not have on until the following day. People at the front desk not very nice .
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the shuttle to other hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jan 2025

2/10 Terrible

ARTURO CARRILLO

Disliked: Cleanliness, staff & service, property conditions & facilities
Las puertas literalmente estan muy corrientes y el baño olía a orines
Stayed 1 night in Jan 2025

10/10 Excellent

Ricardo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 8 nights in Jan 2025

4/10 Poor

kianie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only good review is the buffet was pretty good but the fact the entry door to our room was broken and didn’t close unless pulled was sketchy. Our bathroom door was consistently locking us in and wouldn’t open. The sheets were stained as well as the towels.
Stayed 4 nights in Jan 2025

2/10 Terrible

Ishmael

Stayed 2 nights in Jan 2025

4/10 Poor

Robert

Travelled with partner
No fridges , no ice machines No outside food or drinks by pool Towels very old No face cloth ,beds uncomfortable Extremely small tv, Needs updating badly
Stayed 27 nights in Dec 2024

10/10 Excellent

Johan Enrrique Murillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it so much my time in there.
Stayed 6 nights in Jan 2025

6/10 Okay

Beatriz

Travelled with family
Stayed 2 nights in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

DENIS

Liked: Cleanliness, staff & service
Too far from beach
Stayed 7 nights in Jan 2025

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is old and run down. Have had to get new keys 6 times in 2 days. No wash cloths available. Towels are old and freyed. Shower floor was slippery as ice very dangerous. Have to get towels for the pool at front desk and there is always a long line. No service at the pool bar
Stayed 2 nights in Jan 2025

8/10 Good

Karla, Chaparral

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2025

2/10 Terrible

Sherin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Silvia

Disliked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 2 nights in Dec 2024