Paradisus Cancún – All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Paradisus Cancún – All Inclusive

View from room
9 restaurants, breakfast, lunch, dinner served; international cuisine
1 bedroom, premium bedding, free minibar, in-room safe
9 restaurants, breakfast, lunch, dinner served; international cuisine
4 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Room service

Explore the area

View map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • El Rey Ruins
    ‪5 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun Interactive Aquarium
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

The Reserve Junior Suite Sunset View Adults Only

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Private bathroom
  • 44 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Sunset View

7.4 out of 10
Good
(113 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite Ocean View

8.2 out of 10
Very good
(38 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Junior Suite Sunset View

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Two Bedrooms Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
2 bedrooms
  • 102 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Premium Master Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 61 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Suite Sunset View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Grand Junior Suite Ocean View

8.6 out of 10
Excellent
(65 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Concierge Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Master Suite – Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Private bathroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Concierge Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite – Ocean View

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Master Suite Sunset View Adults Only

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Private bathroom
  • 60 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Suite – Ocean View

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Bathrobes
  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

The Reserve Suite Sunset View Adults Only

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Bathrobes
  • 55 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Paradisus Cancún – All Inclusive. Within a 30-minute stroll, you'll find Museo Maya Trailhead and Luxury Avenue Shopping Mall. Highlights at this all-inclusive property include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to YHI Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The buffet restaurant, Malva Food Bazar, serves international cuisine and is open for breakfast, lunch and dinner. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site golf course and free kids' club. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. There's also free self parking, along with the convenience of an area shuttle. .With a stay at this 4.5-property class Zona Hotelera property, you'll be 3.3 km (2.1 mi) from El Rey Ruins and 3.5 km (2.2 mi) from La Isla Shopping Mall.

What's nearby

  • Aquaworld - 5 min walk - 0.4 km
  • Delfines Beach - 4 min drive - 3.9 km
  • El Rey Ruins - 5 min drive - 4.6 km
  • La Isla Shopping Mall - 5 min drive - 3.9 km
  • Cancun Interactive Aquarium - 5 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Tatish Restaurant - ‬11 min walk
  • ‪Chambao - ‬8 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬1 min walk
  • ‪Agua Marina - ‬1 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a health club, and a sauna are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available.

This 4.5-star Cancun property is smoke free.

  • 656 guestrooms or units
  • 7 levels
  • 5 buildings
  • 9 dining venues
  • 7 bars or lounges
  • Conference rooms
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and a safe. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

YHI Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

This property is closed from 2 June 2025 to 31 March 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Frequently asked questions

What is the cancellation policy at Paradisus Cancún – All Inclusive?

Paradisus Cancún – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Paradisus Cancún – All Inclusive?

Yep, Paradisus Cancún – All Inclusive has a free self car park.

Are there any beaches close to Paradisus Cancún – All Inclusive?

Yep, Paradisus Cancún – All Inclusive is a short 15-minute walk from Ballenas Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Paradisus Cancún – All Inclusive?

Yep, YHI Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Paradisus Cancún – All Inclusive have a pool?

Yep, and guests love it! Paradisus Cancún – All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Paradisus Cancún – All Inclusive?

Paradisus Cancún – All Inclusive features 4 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and free minibar items.

What makes Paradisus Cancún – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Paradisus Cancún – All Inclusive.

Is Paradisus Cancún – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Paradisus Cancún – All Inclusive is a hit with families.

Is there a free airport shuttle available at Paradisus Cancún – All Inclusive?

No, Paradisus Cancún – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Cancún – All Inclusive?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Cancún – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Paradisus Cancún – All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Paradisus Cancún – All Inclusive?

Yep, Paradisus Cancún – All Inclusive has a 9-hole golf course.

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1334 out of 2545 reviews
Rating 8 - Good. 512 out of 2545 reviews
Rating 6 - Okay. 308 out of 2545 reviews
Rating 4 - Poor. 180 out of 2545 reviews
Rating 2 - Terrible. 211 out of 2545 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Stayed 6 nights in May 2025

10/10 Excellent

Arpit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well managed. The size of the resort is on the smaller side but the interior design and architecture are unique. The whole family loved the food and drinks - both were a cut above many comparable all-inclusive resorts. Excellent service as well.
Stayed 5 nights in Apr 2025

8/10 Good

Arlington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the property. Great food, staff, and location. Only thing I will say is check your room and make sure nothing is broken when you first check in. Report it immediately if so. I got charged $160 usd for the closest door that was already broken. We didn’t even use the closest during our stay. So we didn’t know to report anything. We opened the door to enter the room & it bumped the closest causing it to fall over and the shutters went everywhere. They “replaced”the door but didn’t even put it back on the tracks. So we just had to tilt it at a slant to make sure it didn’t fall again. The property was closing for renovations towards the end of our stay for 2 years. So I’m assuming they were trying to just get as much extra money as they could before closing.
Stayed 5 nights in May 2025

10/10 Excellent

Grzegorz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 5 nights in May 2025

8/10 Good

Rodrigo Olivas

Stayed 4 nights in May 2025

10/10 Excellent

Maria rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever!!
Stayed 5 nights in May 2025

10/10 Excellent

Navpreet

Stayed 3 nights in May 2025

10/10 Excellent

Maria

Stayed 4 nights in May 2025

10/10 Excellent

Jessie

Stayed 4 nights in May 2025

10/10 Excellent

Bruce Frederick Palabrica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time spending a week long vacation at Paradisus Cancun. The interior of the hotel and the food was better than we were anticipating. Staff was very kind, helpful, and attentive. Anabel at Flora was an exceptional waitress. The food was fresh, light, and delicious. Abraham and Carina from Ginger were excellent. The Tequila and Mezcal tasting were top notch and I learned a lot about the local drinks. Daniel the entertainment coordinator was great. He planned fun activities everyday and we really enjoyed his energy. Hotel was a bit dated (however they are going to renovate at the end of May for a year) and the pool looked like it needed to be filled up with more water.
Stayed 7 nights in May 2025

8/10 Good

Blerim

Stayed 5 nights in May 2025

10/10 Excellent

Yingjie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2025

8/10 Good

jude

Travelled with family
Liked: Cleanliness, amenities
This property was beautiful. Some of the rooms are a bit dated but i realized they in the process of renovating the 2nd room we stay in was great . Lots of food options and activities to does. Will definitely recommend.
Stayed 3 nights in Apr 2025

6/10 Okay

Enrry Margarito

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only thing I didn’t like was the room service. They stole our wine bottle or they took it back.
Stayed 5 nights in May 2025

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Reserve was excellent- included 2 days of daybed reservations by the pool and concierge that booked all excursions and dinner reservations nightly. Food was better than other all inclusive resorts that I’ve stayed at in Cancun. However, some of the steaks at Sal’s weren’t edible (Top Sirloin). The shortrib was great. The nightly entertainment shows were 6/10. The last bar (Ginger) closes at 11pm which was fine for us as we went to bed around then. Overall would recommend for couples vacation.
Stayed 4 nights in May 2025

2/10 Terrible

Raed

Travelled with family and small children
Disliked: Staff & service
Terrible staff
Stayed 5 nights in May 2025

10/10 Excellent

Sergey

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 7 nights in May 2025

10/10 Excellent

Aseem Poudyal

Stayed 4 nights in May 2025

10/10 Excellent

Matthew William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location. The Reserve adults only building was perfect for our needs. The resort is absolutely beautiful, can’t wait to see it after the remodel.
Stayed 4 nights in May 2025

10/10 Excellent

Jaclyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! I definitely plan to come back here! Friendly staff, massive pools and beautiful beachfront. Food is excellent ⭐️⭐️⭐️⭐️
Stayed 10 nights in May 2025

8/10 Good

Julia

Stayed 6 nights in May 2025

8/10 Good

Leila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Brian Varela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay at this property. The first day we got there we started by getting drink at the pool. The drinks tasted bad as if the water had something. We then went to dinner, the plates of food were in extremely small proportions, the food tasted bland and unseasoned. Later that night my stomach was upset by something I ate. The service was the only good thing. Once it turned night we went to our room where we found 2 cockroaches in our room. We immediately went to the front desk and asked for another room. Once given our new room we instantly checked everything and found a cockroach on the window curtains. We went to the front desk and asked for a complete refund which they did do, however, by then it was 12AM and no other place would let us book a room for the night as they asked to book it online but it was technically already the next day so we couldn’t book for that night. After some thinking, me and my wife decided we would uber to the airport and sleep the night there and head back home from how bad of an experience this place gave us. Thankfully our uber driver recommended a residence inn, and they had a room for the night. Don’t waste your money on this horrible place in dire need of renovations and pest control.
Stayed 4 nights in May 2025

10/10 Excellent

VIPAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Annelie

Liked: Cleanliness, amenities
El hotel es una belleza, aunque quiero destacar que necesita algunas remodelaciones ya que en algunas áreas y cuartos está bastante deteriorado. El área exterior es excelente y una vista espectacular.
Stayed 2 nights in May 2025