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La casa de los Alcatraces

2.0 star property

Photo gallery for La casa de los Alcatraces

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony
Desk, laptop workspace, blackout curtains, iron/ironing board
Deluxe Room, 1 Queen Bed, Non Smoking, Balcony
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
49 Alcatraces, Cancún, QROO, 77500
  • Place, Las Palapas Park
    ‪2 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪3 min walk‬
  • Place, Plaza 28
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, 2 Double Beds, Non Smoking

  • 200 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room, 2 Double Beds, Mobility Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, 2 Double Beds, Mobility Accessible, Non Smoking

  • 200 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

  • 180 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Mobility Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Single Bed, Mobility Accessible, Non Smoking

  • 190 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 Queen Bed, Non Smoking

  • 180 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Mobility Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 Queen Bed, Mobility Accessible, Non Smoking

  • 190 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

  • 200 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

  • 205 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Cancun

La casa de los Alcatraces places you steps from Las Palapas Park and within a short 5-minute stroll of Mercado Ki Huic. Highlights at this hostel include free in-room WiFi. .This pet-friendly hostel offers free WiFi in public areas, concierge services and a 24-hour front desk. Plus you'll find a computer station, dry cleaning/laundry services and multilingual staff. .Attractions within a 30-minute walk of this Downtown Cancun hostel include Plaza Las Americas and Puerto Cancun Marina Town Center.
View more Hostels in CancunOpens in a new window

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 3 min walk - 0.3 km
  • Ceviche Square - 5 min walk - 0.4 km
  • Plaza 28 - 11 min walk - 1.0 km
  • Plaza Las Americas - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪11:11 Club - ‬3 min walk
  • ‪Cheester - ‬2 min walk
  • ‪Hunter Bar - ‬1 min walk
  • ‪Marquesitas Ricky - ‬3 min walk
  • ‪Soberanis Hotel - ‬3 min walk

About this property

La casa de los Alcatraces

La casa de los Alcatraces offers its guests multilingual staff, tour/ticket assistance, and concierge services. A computer station is on site and WiFi is free in public spaces. La casa de los Alcatraces also features dry cleaning/laundry services, a front desk safe, and a television in common area.

This Cancun hostel is smoke free.

  • 12 guestrooms or units
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Water dispenser
La casa de los Alcatraces offers 12 accommodations with a hairdryer and an iron/ironing board. This accommodation offers separate sitting areas and includes desks. Fridges and microwaves are provided.

Bathrooms include a shower. This Cancun hostel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered on a daily basis and change of bedsheets can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 6 February 2026 to 6 March 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: MXN 60 per pet, per night, plus a one-time cleaning fee of MXN 100 and a deposit of MXN 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 100 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 100 per stay
  • Pet fee: MXN 60 per pet, per night plus a one-off MXN 100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 02455116

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

Are there any beaches close to La casa de los Alcatraces ?

The closest beach to La casa de los Alcatraces is Hotel Zone Beaches (9.3 km).

Is there a free airport shuttle available at La casa de los Alcatraces ?

No, La casa de los Alcatraces does not offer an airport shuttle service.

What time are check-in & check-out at La casa de los Alcatraces ?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

La casa de los Alcatraces Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 2 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 0 out of 2 reviews

10/10

Cleanliness

8.0/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Christofer

Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent. Thanks to Ulises, everything was much easier, his recommendations were a huge help. I really enjoyed my stay and will definitely stay at La Casa de los Alcatraces again on my next trip.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

MIGUEL DE JESUS

Liked: Cleanliness, property conditions & facilities
La cama y las almohadas muy cómodas y muy amable el anfitrión
Stayed 1 night in Jan 2026