Hotel Riu Palace Kukulkan - Adults Only - All Inclusive (Cancun, MEX): Reviews & Deals

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Adults-only beachfront hotel with 4 outdoor pools

Where to?

Dates

May 2025

June 2025

4 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

Marlin Beach
‪5 min walk‬
Cancun Interactive Aquarium
‪7 min walk‬
La Isla Shopping Mall
‪7 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Junior Suite (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

59 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

60 sq m
Sleeps 2
1 King Bed

Junior Suite (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

39 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Sleeps 2
1 King Bed

Junior Suite, Partial Sea View (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

60 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

Sleeps 2
1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Sleeps 2
1 King Bed

Junior Suite (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Sea View (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Private bathroom

Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

39 sq m
Sleeps 2
1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

Sleeps 3
2 Double Beds

Junior Suite (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Rainfall showerhead

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

About the area

Cancun

A luxury stay in Cancun awaits you at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this all-inclusive hotel include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and aromatherapy along with access to the steam room. With 4 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site pool loungers and lifeguards on site. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .This 4.5-property class Zona Hotelera hotel is 4.1 km (2.5 mi) from Iberostar Cancun Golf Course and 4.3 km (2.6 mi) from Gaviota Azul Beach.

What's nearby

Kukulcan Plaza Shopping Mall - 4 min walk - 0.4 km
Marlin Beach - 5 min walk - 0.5 km
Cancun Interactive Aquarium - 7 min walk - 0.6 km
La Isla Shopping Mall - 7 min walk - 0.6 km
Cancun Convention Center - 6 min drive - 3.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

‪Duna Pool Bar - ‬7 min walk
‪El Fish Fritanga - ‬6 min walk
‪Cambalache - ‬6 min walk
‪Starbucks - ‬7 min walk
‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

The luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive also features barbecue grills, a garden, and coffee/tea in common area. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

1 building

428 guestrooms or units

12 levels

6 dining venues

4 bars or lounges

Built in 2022

Buffet breakfast (free)

Deli

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Self-service laundry

Front desk (24 hours)

Concierge

Corner/local shop

Garden

BBQ grill(s)

Beauty salon

Lift

Smoking in designated areas

Swim-up bar

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
All-inclusive
Spa

Premium bedding, free minibar items, in-room safe, desk

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

27 May - 28 May

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 bars/lounges
6 restaurants
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

4 outdoor pools
Full-service spa

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Hair salon
Laundry facilities

Guest services

Change of towels on request
Concierge services
Housekeeping (daily)

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Body wraps
Massage
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Towels provided

Entertainment

55-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Minibar

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino

Riu Kukulkan Inclusive Cancun

Hotel Riu Palace Kukulkan Adults Only

Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is a short 5-minute walk from Hotel Zone Beaches.

Is there a spa on site at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, there is an onsite spa at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. You'll enjoy services like body wraps.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive features 4 outdoor pools, a full-service spa and 6 restaurants.

What makes Hotel Riu Palace Kukulkan - Adults Only - All Inclusive a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive.

Is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an adults-only property.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants.

What time are check-in & check-out at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Rashidta

29 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very well kept property my 2nd time staying here, I will definitely be returning this year. Near 2 different malls and on a strip on great restaurants as well.

Stayed 3 nights in Jan 2025

10/10 Excellent

Martha

Travelled with partner

29 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best resort ever. As soon as you walk through the door you are greeted by amazing staff. Check in was fast and efficient. The welcome glass of champagne was wonderful. Our luggage arrived late and the staff informed us when it arrived. Our housekeeper adaleid was marvelous. It was my birthday and they out a towel cake with rose petals on the bed along with a bottle of champagne. The In room bar has top notch liquors , the refrigerator was well stocked every day. The entertainment was great. Had live music in the restaurant every night. The food was terrific. The waitstaff was So friendly and helpful. Large variety. The pools was wonderful and the bars was nice. The ground ms was well maintained and beautiful

Stayed 5 nights in Jan 2025

10/10 Excellent

Claudia Veronica

Travelled with family

29 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is extremely clean. Staffers are attentive and provide the best customer service. The hotel is beautiful.

Stayed 4 nights in Jan 2025

8/10 Good

Milagros

Travelled with family, Travelled with partner

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place & service. Size is just right. The only reason I did not give all 5 is because their pillows/linens smell & I’m very sensitive about it.

Stayed 5 nights in Jan 2025

8/10 Good

allen

27 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice to have everything on site so you didn’t need to leave the property. The staff in all areas were helpful and anxious to please everyone so that they had a good experience.

Stayed 3 nights in Jan 2025

8/10 Good

Wendy

27 Jan 2025

Liked: Cleanliness

Stayed 4 nights in Jan 2025

8/10 Good

Luke, Willowbrook

Travelled with family

27 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property was clean and the staff was very friendly. The building lacked personality. Very plain with little character. It felt like a cafeteria with no personality.

Stayed 5 nights in Jan 2025

10/10 Excellent

Conrad

27 Jan 2025

Liked: Cleanliness, staff & service

It was ok

Stayed 4 nights in Jan 2025

10/10 Excellent

candy

Travelled with partner

26 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second trip to RIU, We are planning to return to this location again.

Stayed 6 nights in Sep 2024

8/10 Good

Verified traveller

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for the price

Beautiful hotel in a great location. The great: Our room (ocean view suite) was well appointed and comfortable. The food at the a la carte restaurants was exceptional, especially the asian restaurant and a real stand out was Krystal (thank you Samuel!). Overall the service was wonderful and attentive. We only attended one party (white party) and for a resort party it was amazing. The ok: The pools were nice. We liked the variety of fun pool, bar pool and quiet pool even though they were all very much next to one another. The resort was also very clean. The slight bummers: Small things - we asked for an extra blanket and never got one (it was pretty cold in the room even with the AC off). There was no way to use the mirror when drying one's hair (weird placement of the hair dryer). Getting back to the resort after the white party, the shuttle would have been a long wait (40 minutes) so we had to take taxi at our own cost. Overall, the quality is top notch for the price. Everything felt very well organized and well run, though we sometimes felt we would have loved this resort to have a bit more personality. Everything was a bit bland and standardized.

Stayed 3 nights in Jan 2025

10/10 Excellent

Fidan

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

Samantha Diane

Travelled with partner

26 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with exceptional service

Stayed 6 nights in Jan 2025

8/10 Good

Gabriel

26 Jan 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

THOMAS A

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I never seen a staff bust there butts every part of the day. Its raining, they are outside pushing water off the walkways. Keeping drinks in your hands, removing empty plates, or cleaning your room twice a day. The only dislike was the sportsbar being a hike up 3 flights of stairs.

Stayed 5 nights in Jan 2025

8/10 Good

Stephanie

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This resort is located directly on the beach! Many of the rooms have at least a partial ocean view. There are a few different pools to choose from. One designated for elite club members, one with a swim up bar, one that has various scheduled activities throughout the day, and one with a calm/quiet vibe. All of the staff at RIU Kukulkan were 10/10! The property was incredibly clean. There are a few restaurants to choose from for dinner, and one large buffet restaurant with tons of food options. The restaurants have limited alcohol/drink options, but there are plenty of bars to choose from and you can bring your own mixed drink to dinner. We stayed at the resort in January, so the weather was between 70-80° F, the nights can get chilly with the wind! The resort offered shows, games, and activities at night, very entertaining. This resort is mostly calm/relaxing, but if you are looking for a party vibe - they offer free transportation to the other RIU resorts for themed parties. The one downside is that you have to stay there for a few hours before the shuttle returns. We decided to head back to our own room early and the staff helped us navigate the public transportation system ($1 USD per person). Overall, we had a really good stay!

Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with group

25 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

The reception was not accommodating. We requested 2 rooms with double beds but were only able to provide one room with double beds and one room with a king size bed the first night. The waiters by the pool and the lobby bar picked and chose who they wanted to wait on, so we had long wait times for drinks or else go to the bar ourselves. The buffet food was not good for the type of resort advertised.

Stayed 5 nights in Jan 2025

6/10 Okay

Sandra, Elgin

25 Jan 2025

Liked: Property conditions & facilities

Stayed 4 nights in Jan 2025

8/10 Good

Gina

25 Jan 2025

Liked: Staff & service, property conditions & facilities

Beach is amazing!!

The staff were incredible. The drinks were not great. The food was wonderful, every meal! The beach was far beyond our expectations and we could not get enough of it. The pools got quite crowded around 12-4 and it was loud but if that is the crowd you are looking for, this is for you!

Stayed 4 nights in Jan 2025

10/10 Excellent

DANUT DUMITRU

Travelled with family

25 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Liked: very good service, good food selection, clean rooms, friendly staff, nice activities. Did not like - tv in the room does not go by default to cable channels and is not easy for older people to easily change the source and see the channels.

Stayed 4 nights in Jan 2025

10/10 Excellent

Steven

Travelled with group

24 Jan 2025

Liked: Cleanliness, staff & service, amenities

Good views and good food. Location is close to downtown and convenient to get anywhere.

Stayed 3 nights in Dec 2024

10/10 Excellent

Clifford

Travelled with partner

24 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the best resorts we’ve visited!

Stayed 6 nights in Dec 2024

10/10 Excellent

Kaitlyn

Travelled with partner

24 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our stay at this resort! Food was amazing and the staff is very attentive. Its a beautiful resort that feels luxurious and relaxing.

Stayed 3 nights in Jan 2025

10/10 Excellent

Evan

Travelled with group

23 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing!

Stayed 6 nights in Jan 2025

10/10 Excellent

Ignacio

Travelled with family, Travelled with partner

23 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone that works here was super atentive And very friendly, Will definitelly recomend and come back in future

Stayed 5 nights in Jan 2025

10/10 Excellent

Andrea

23 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

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