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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

3 outdoor pools, pool loungers
Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio
Superior Deluxe Ocean View - King Size Bed
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
The current price is NZ$1,065
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • El Rey Ruins
    ‪2 min drive‬
  • Delfines Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Down duvet
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - King Size Bed

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Superior Deluxe Ocean View - King Size Bed

9.6 out of 10
Exceptional
(64 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 53 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite Presidential with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite Presidential with Sea View

  • 128 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite Junior with Sea View

  • 53 sq m
  • Sea view
  • Sleeps 4

View all photos for Room Superior with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Room Superior with Sea View

  • 53 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite with Partial Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite with Partial Sea View

  • 53 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Suite Junior with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite Junior with Sea View

  • 53 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Standard with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Room Standard with Sea View

  • 40 sq m
  • Sea view
  • Sleeps 2

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About the area

Cancun

A luxury stay in Cancun awaits you at Sun Palace Cancun - Adults Only - All-inclusive. You'll be 1.8 km (1.1 mi) from Iberostar Cancun Golf Course and 2 km (1.2 mi) from Delfines Beach. Highlights at this all-inclusive property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, La Tratto, serves Italian cuisine and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free full breakfast is available daily between 7 AM and 11:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 2 min drive - 2.1 km
  • El Rey Ruins - 2 min drive - 2.5 km
  • Delfines Beach - 3 min drive - 2.8 km
  • Riviera Cancun Golf Resort - 9 min drive - 7.8 km
  • La Isla Shopping Mall - 11 min drive - 10.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪Royal Solaris Cancun - ‬7 min walk
  • Marco Polo Restaurante
  • ‪Km 19.5 - ‬11 min walk
  • ‪Soluna Bar - ‬5 min drive

About this property

Sun Palace Cancun - Adults Only - All-inclusive

Adults-only beachfront property with 3 outdoor pools
Sun Palace Cancun - Adults Only - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sun Palace Cancun - Adults Only - All-inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 247 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature down duvets. Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sun Palace Cancun - Adults Only - All-inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Frequently asked questions

What is the cancellation policy at Sun Palace Cancun - Adults Only - All-inclusive?

Sun Palace Cancun - Adults Only - All-inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sun Palace Cancun - Adults Only - All-inclusive?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All-inclusive on 1 Sept 2025 start from NZ$1,064.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sun Palace Cancun - Adults Only - All-inclusive?

Yep, Sun Palace Cancun - Adults Only - All-inclusive has a free self car park.

Are there any beaches close to Sun Palace Cancun - Adults Only - All-inclusive?

The closest beach to Sun Palace Cancun - Adults Only - All-inclusive is Delfines Beach (2 km).

Is there a spa on site at Sun Palace Cancun - Adults Only - All-inclusive?

Yep, there is an onsite spa at Sun Palace Cancun - Adults Only - All-inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sun Palace Cancun - Adults Only - All-inclusive have a pool?

Yep, and guests love it! Sun Palace Cancun - Adults Only - All-inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Sun Palace Cancun - Adults Only - All-inclusive?

Sun Palace Cancun - Adults Only - All-inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Sun Palace Cancun - Adults Only - All-inclusive a romantic place to stay?

1 hot tub and romance packages, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Sun Palace Cancun - Adults Only - All-inclusive.

Is Sun Palace Cancun - Adults Only - All-inclusive family-friendly?

No, Sun Palace Cancun - Adults Only - All-inclusive is an adults-only property.

Are there hot tubs in the rooms at Sun Palace Cancun - Adults Only - All-inclusive?

No, but there are Jetted bath in the guestrooms.

Does Sun Palace Cancun - Adults Only - All-inclusive serve breakfast?

Sure does, complimentary full brekkie is on offer daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Sun Palace Cancun - Adults Only - All-inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sun Palace Cancun - Adults Only - All-inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Sun Palace Cancun - Adults Only - All-inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sun Palace Cancun - Adults Only - All-inclusive?

No, pets and service animals are not allowed.

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1000 reviews
Rating 8 - Good. 162 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, service, & food. We liked everything about this resort, and we highly recommend for couples looking for a all adults only resort. Everyone provided an excellent service, specially Ignacio swing up bar, Manual pool bar, Steven & Francisco at the Thai restaurant.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adults sun palace

The service was very good as well as the food and drinks. The breakfast cooks angel, and Patricio were awesome. The entertainment at the poll was very good. I would recommend this resort to my family and friends.
Stayed 11 nights in Apr 2025

10/10 Excellent

Victoria

Stayed 3 nights in May 2025

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is great if you like to be away from the crazy loud part of Cancun. This resort is very relaxing, low key, but yet still plenty to do and see.
Stayed 2 nights in Apr 2025

2/10 Terrible

Peturah, Philadelphia

Travelled with family
Liked: Staff & service
Disliked: Amenities
Roach in our room. Limited food options, greasy, salty food. Left us bloated. Limited minibar snack options. No loungers on large balcony. Room service took 1 hour. Not a lot of activities at hotel… They are predators to new guests. They lie to get you to attend membership breakfast. Where the car salesman, get you drunk and sign you up for expensive vacation membership and refuse to let you out of the contract. Even when you try to cancel within allowable timeframe. Don’t fall for the money grabbing scam. The upgrade to Leblanc isn’t free, it’s built into your contract, if you try to cancel, that down payment is forfeited. The scam starts from the airport, just get your bags and walk straight out to your car service. None of those people in the passage way have your best interest in mind. They work for the vacation membership groups!
Stayed 5 nights in Apr 2025

10/10 Excellent

Shawn, springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at an all-inclusive resort. The entire staff was very friendly and attentive. The peoperty wasnt overly large and expansive, so this created an atmosphere that was conducive for meeting rhe same people day after day and making friends. The food was excellent, however I think the options at the Fuego restaurant could have been better. Would definitely go back to this resort.
Stayed 5 nights in Apr 2025

10/10 Excellent

Predell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Rohit

Stayed 3 nights in Apr 2025

10/10 Excellent

ayodeji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 night stay was one of the best experiences ever,we were treated like royalty,every member of staff was courteous and respectful and the food was awesome especially the snacks.For entertainment more indoor games like chess,ping pong could be introduced for guests to while away time during the day if one is not in the mood to lie by the pool or beach.Overall this is a wonderful resort and we’ll definitely be back.They also gave us a free upgrade because of our VIP acess
Stayed 3 nights in Apr 2025

8/10 Good

JENNIFER, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation. Thing to notice - very soft mattress. Still rather comfortable sleep. One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.
Stayed 8 nights in Apr 2025

10/10 Excellent

April Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been several times and will be back! It’s our favorite place!
Stayed 4 nights in Apr 2025

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sun Palace

We just had the best experience at Sun Palace! The staff were amazing in every way. Friendly, Respectful,Professional and the restaurants had amazing food. Entertainment was great.
Stayed 4 nights in Apr 2025

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay

Our second time at Sun Palace. Love the food and service. Friendly staff everywhere. Gorgeous sunrise view. Extremely clean and well maintained. Entertainment staff were all fun.
Stayed 4 nights in Apr 2025

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific service! What we don’t like is the front beach, it is full of seaweed kelps.
Stayed 3 nights in Apr 2025

4/10 Poor

william

Disliked: Amenities
Stayed 7 nights in Jan 2025

10/10 Excellent

Almete, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to have a vacation. Nice and clean good food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Saniel

Travelled with partner
Liked: Cleanliness, amenities
Highly recommended customer services is top tier everyone was super nice and for my first experience in Cancun they are definitely earn my future business
Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful!!
Stayed 4 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good vacation spot

Difficult to get restaurant reservations. Beach hard to walk on and surf quite rough. Service was wonderful and food quite good
Stayed 7 nights in Mar 2025

6/10 Okay

Aminda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Housekeeping barged in even with the do not disturb sign on. Food was mid - what you would normally expect for an all inclusive. Convenient location. We got a nice free upgrade because of Expedia. Ocean view was amazing.
Stayed 3 nights in Mar 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful, the beach right there was amazing. The food was ok. Overall a wonderful place.
Stayed 4 nights in Mar 2025

8/10 Good

Julie Marie, Milton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall our stay was good. The staff for friendly and the food was great. Our room had a bit of dust around and smelled very musty. We were not not made aware that we had VIP status and the perks that come with it.
Stayed 8 nights in Mar 2025

8/10 Good

Tyquan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff, very peaceful. Only wishes is that the pool would be open for longer.
Stayed 3 nights in Mar 2025

10/10 Excellent

Haritha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very comfortable - beautiful view of the ocean and in a relatively quiet area within the hotel zone. Limited restaurant options since it’s a smaller hotel but a lot of variety at the buffet style restaurant and drinks overall were great! Not as impressed with the spa facilities
Stayed 4 nights in Mar 2025