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Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Property class: 5 and above

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Exterior
Exterior
Lobby sitting area
Exterior
Premium bedding, down duvets, free minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • Place, North Beach
    ‪44 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Two Bedroom Ocean Front

Two Bedroom Ocean Front | Dining room

Two Bedroom Ocean Front

  • Ocean view
  • 253 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Loft

Two Bedroom Loft | View from room

Two Bedroom Loft

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 205 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse

Two Bedroom Penthouse | Terrace/patio

Two Bedroom Penthouse

  • Ocean view
  • 308 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Ocean Front

Three Bedroom Ocean Front | Terrace/patio

Three Bedroom Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 430 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Three Bedroom Loft

Three Bedroom Loft | Living area

Three Bedroom Loft

  • Ocean view
  • 325 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for One Bedroom

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom

9.2 out of 10
Wonderful
(18 reviews)
  • Garden view
  • 107 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Ocean View

View from room

One Bedroom Ocean View

9.2 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 107 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Suite Ocean View

9.4 out of 10
Exceptional
(20 reviews)
  • Ocean view
  • 157 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe 1 King Bed

Deluxe 1 King Bed

Deluxe 1 King Bed

8.8 out of 10
Excellent
(46 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View 1 King Bed

9.4 out of 10
Exceptional
(41 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom

8.0 out of 10
Very good
(9 reviews)
  • Garden view
  • 157 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe 2 Queen Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe 2 Queen Beds

7.8 out of 10
Good
(20 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queen Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View 2 Queen Beds

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Villa del Palmar Cancun All Inclusive Beach Resort & Spa. Within just a 15-minute stroll, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Highlights at this all-inclusive property include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The steakhouse, La Casona STK, is open for dinner. Legend is the property's own sports bar, serving drinks along with dinner. Spend the day at the beach where you'll find free cabanas, and enjoy the 4 hot tubs and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Punta Sam property include Ultramar Ferry Puerto Juárez and Cancun Mall.

What's nearby

  • Mujeres Beach - 3 min drive - 1.8 km
  • Playa Mujeres Golf Club - 5 min drive - 3.9 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 7.7 km
  • North Beach - 44 min drive - 8.0 km
  • Dolphin Discovery - 47 min drive - 11.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪caprichos villa del palmar - ‬9 min walk
  • ‪The Press - ‬15 min walk
  • ‪The Rooftop - ‬2 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Villa del Palmar Cancun All Inclusive Beach Resort & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Villa del Palmar Cancun All Inclusive Beach Resort & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a sauna. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 5-star Punta Sam property is smoke free.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers 415 accommodations with free minibar items and espresso makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Exterior
SLS Playa Mujeres – ALL Inclusive Collection
Playa Mujeres
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.5 out of 5, Wonderful, 873 reviews
The price is NZ$769
includes taxes & fees
10 May - 11 May
SLS Playa Mujeres – ALL Inclusive Collection

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Scuba diving
  • Shopping

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

What is the cancellation policy at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

As of 15 Apr 2026, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun All Inclusive Beach Resort & Spa on 18 Apr 2026 start from NZ$999, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yep, Villa del Palmar Cancun All Inclusive Beach Resort & Spa has a free self car park and free valet parking.

Are there any beaches close to Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yep, Villa del Palmar Cancun All Inclusive Beach Resort & Spa is a short 10-minute walk from Punta Sam Beach. Fun beach activities include yoga, volleyball and scuba diving.

Is there a spa on site at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yep, there is an onsite spa at Villa del Palmar Cancun All Inclusive Beach Resort & Spa. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa have a pool?

Yep, and guests love it! Villa del Palmar Cancun All Inclusive Beach Resort & Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Villa del Palmar Cancun All Inclusive Beach Resort & Spa features 5 outdoor pools, 4 hot tubs and free beach cabanas. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Villa del Palmar Cancun All Inclusive Beach Resort & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Villa del Palmar Cancun All Inclusive Beach Resort & Spa.

Is Villa del Palmar Cancun All Inclusive Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Villa del Palmar Cancun All Inclusive Beach Resort & Spa is a hit with families.

Is there a free airport shuttle available at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

No, pets and service animals are not allowed.

Is there a golf course on site at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

There is a golf course next to Villa del Palmar Cancun All Inclusive Beach Resort & Spa.

Villa del Palmar Cancun All Inclusive Beach Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1084 out of 1609 reviews
Rating 8 - Good. 299 out of 1609 reviews
Rating 6 - Okay. 123 out of 1609 reviews
Rating 4 - Poor. 44 out of 1609 reviews
Rating 2 - Terrible. 59 out of 1609 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I were upgraded to Garza Blanca upon our booking. However, we had walked the grounds of Villa Del Palmar and we loved it as well. Both resorts were wonderful. We loved the layout, the cleanliness, the staff were kind and attentive, food exceptional and decor. Everything was 10 stars! Thank you!
Stayed 5 nights in Dec 2025

10/10 Excellent

Gary Allan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was all excellent, hope to come back soon. Just two things you should be aware of. The AC wouldn’t shut off, probably bad thermostat. Costing a lot of money running like that. Also Master toilet the water runs all the time. Thanks Gary.
Stayed 7 nights in Jan 2026

10/10 Excellent

Suzana

Travelled with family and small children
Liked: Cleanliness, amenities
Everything was wonderful
Stayed 5 nights in Jan 2026

2/10 Terrible

Tomer

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The ppl that work there are unhelpful, rude the food was below standard level. i will never go back there or their sister hotel attached to the right Greza Blanca the worst.
Stayed 1 night in Jan 2026

10/10 Excellent

Allesandrea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I truly enjoyed my stay at Villa del Palmar and appreciate the hospitality and service provided throughout my visit. I’m happy to share my feedback and will be sure to do so. Thank you again for a wonderful experience—I look forward to visiting again in the future.
Stayed 6 nights in Jan 2026

10/10 Excellent

Ji Ho

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice beach and dining options.
Stayed 4 nights in Jan 2026

10/10 Excellent

emine Aysu

Liked: Cleanliness, amenities, property conditions & facilities
All staff were so friendly and helpful. Clean, excellent location and service.
Stayed 4 nights in Dec 2025

4/10 Poor

jose

Travelled with family and small children
Disliked: Cleanliness
Room was old the area rug the the beds sit on was stained and dirty looking, on their website it says all rooms have 50" smart tvs but that was a no the tv barely worked and when your trying to relax at the end of the night you cant watvh anything. Room cleaning was good when it was done we were there 8 night and 3 days they didnt come or they came latearound 4pm when kids were napping. Also first night we put the bathrug out because it was really dirty and had some red stains on it , we never received another and everyday we mentioned it to cleaner or the turndown service person. Also this place isnt really all included, theres a restaurant you can only go to if hour a member , members get all the better loungers at the pool, and its super complicated that you paid for all included yet you still get a check after everymeal, after drinks when you leave the pool, my kids 11, and 14 couldnt order mudslides on their own without me they would not take their order, the service at the restaurants were om Caprichos was by far the worse, all the food is cold in the steamers and it took forever to get a coffe reffil with 20 servers around, all in all i will not be returning to villa del palmar or recomending it to any body also the money exchange is a rip off the conversion from usd to mxn was 15.30 same day in cancun we enchanged it for 17.20. In conclusion this place seems to be great if youre a member otherwise its not worth the stay. Our room was 1609B
Stayed 8 nights in Dec 2025

6/10 Okay

Francine

Liked: Cleanliness, property conditions & facilities
Rooms were immaculate! Plenty of shade on the beach & pool area. There were no activities on the resort in the evening. Your only option is just dinner. Unfortunately, waiting until you come to make dinner reservations will leave you eating at 9 pm.
Stayed 4 nights in Dec 2025

8/10 Good

edwin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the food was great, most of staffs were friendly, except I think one of transportation managers, which I bought a round trip transportation from airport to hotel and back to airport, but the night before we want to return to airport, I called our resort front desk to make sure everything is ok, and the manager of transportation his name was Louis he told me they canceled your transportation to airport, which I was very upset, I told him why you guys didn’t let me before, why it’s canceled, he said I am sorry I don’t know but we will refund your money or find you a taxi, I told what if I didn’t call and I missed my flight cause of waiting for my transportation which canceled, actually I made that reservation with lady her name was America Franquiz, she didn’t give any information about transportation cancellation also the manager of all restaurants I don’t know his name, but he wasn’t helpful and friendly at all
Stayed 4 nights in Dec 2025

10/10 Excellent

Rebecca, Beverly Hills

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a WOW! The entire resort is amazing from the beautiful room (fully stocked with drinks, beer, water and snacks everyday and they did a second cleaning, closed the drapes, and left a little treat every night) to the pool and beach area. The staff was always SO friendly, helpful, and quick with anything needed. So many pools and jacuzzi. The beach bar with the swings was our favorite and we had pizza every day for lunch (so yummy). We were always able to get chairs on the beach. We also enjoyed the obstacle course and kayaks. Unfortunately the water wasn't clear enough to snorkel on sight but it was warm! We did snorkel with an excursion we booked from the beach- HIGHLY recommend! THe shopping and carousel was a fun treat. We did go the magic show- the entire family enjoyed it!!! Only one complaint. We had a party of 8. When we checked in we were told there were NO reservations available for the entire week. This was pretty upsetting. We travel a lot and have never had to make dinner reservations in advance. We did end eatting at the sports bar most nights- no resrevation needed and we all loved the sushi! We did break away from our group and got to try the steak restaurant and mexican for lunch one of the days. Such a fabulous resort and amazing vacation!! Ps. weather was AMAZING (just a little windy) and NO bugs!! Oh and the hammock on the patio was the icing on the cake!
Stayed 7 nights in Dec 2025

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great the food was good. They had lots of options ask them to make your drinks strong or you wont feel anything. Only thing is the transportation that they provided it was 100 USD for a round trip to and from the air port they showed up late to the air port by like 20-30 minutes and they showed up late to pick us up from the hotel by 44 minutes. I think you would be better off using uber it was about 20 dollars USD to get to the airport from the resort wlwhike using uber
Drinks from the Italian restaurant they were good
Stayed 6 nights in Dec 2025

8/10 Good

Eeshita

Stayed 5 nights in Dec 2025

10/10 Excellent

Nihad

Spectacular food
Stayed 6 nights in Dec 2025

6/10 Okay

won pyo

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed for five days and had a wonderful time overall. All of the staff were extremely kind, friendly, and professional. However, unlike other resorts we have stayed at, there were a large number of mosquitoes. I was bitten so many times that it was difficult to sleep through the night, which was quite disappointing. Additionally, the water had an unpleasant odor, to the point where I felt uncomfortable and even hesitant to take a shower. For this reason, I would not recommend this place to guests who are sensitive to mosquito bites, have allergies or concerns related to them, or are sensitive to strong odors in water.
Stayed 4 nights in Dec 2025

10/10 Excellent

Natalya

Liked: Cleanliness
Stayed 9 nights in Dec 2025

8/10 Good

Sameer

Liked: Cleanliness
The hotel was clean and maintained, though some areas felt dated. Check-in took significantly longer than expected, and the upsell interaction for partner property coupons created confusion and led to an unplanned delay. This resulted in us missing lunch, and the process consumed 3–4 hours that could have been spent settling in on day after travel. Food quality across restaurants was good, with the Italian restaurant standing out. Drinks were overly sweet for our preference, but overall dining experience was a 7/10. Rooms were well kept and the staff was courteous throughout the stay. The resort works well for families with children due to activities and convenience. While it may not be my first pick for a future visit, it remains a reasonable option when traveling with kids.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kessie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and rooms were very clean!
Stayed 6 nights in Dec 2025

10/10 Excellent

JESSICA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and awesome professional staff
Stayed 6 nights in Dec 2025

10/10 Excellent

Vamshi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge one bedroom perfect for family with kids. Kids enjoyed the activity club and the access to beach was very easy just the right size for accessing pools and the beach without hiking . The food and service was surprisingly very good.
Stayed 5 nights in Dec 2025

2/10 Terrible

HEA JUNG

Travelled with family
Liked: Cleanliness
There is absolutely no mosquito control. It's incredibly bad. My family, my friends' families, and even all the other tourists we met there were all scratching themselves all over. I got bitten more than 30 times, and one of my friends got bitten more than 60 times. The staff were friendly and the food was good, but this is a problem that makes you want to give up on everything else.
Stayed 4 nights in Dec 2025

10/10 Excellent

Alex

Stayed 5 nights in Dec 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing friendly staff, tasty food, clean rooms!
Stayed 7 nights in Dec 2025

10/10 Excellent

Joesph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfection
Stayed 5 nights in Dec 2025

10/10 Excellent

Chida

Stayed 5 nights in Dec 2025