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"Another Novotel fail. Property was tired, outdated, Had to request a room change due the overpowering smell of sewerage emanating from the bathroom. T
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A luxury stay in Candolim awaits you at Novotel Goa Resort & Spa Hotel. You'll be 0.8 km (0.5 mi) from Candolim Beach and 2.8 km (1.7 mi) from Calangute Beach. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.
A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The coffee shop, Food Exchange, serves international cuisine and is open for breakfast, lunch, and dinner. Chy is the hotel's own lobby lounge, serving drinks along with lunch and light fare. Enjoy the outdoor swimming pool, free kids' club, gym, and Turkish bath/hammam. 226042 square feet (21000 square meters) of event facilities include 7 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a spa tub, and a steam room. Buffet breakfast is available daily. There's also free valet parking, along with the convenience of an airport shuttle.
With a stay at this 5-star Candolim hotel, you'll be 3.2 km (2 mi) from Fort Aguada and 4.5 km (2.8 mi) from Baga Beach.
Novotel Goa Resort & Spa Hotel ratings based on 1 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for Novotel Goa Resort & Spa Hotel
Couples (1)
3 out of 5
Another Novotel fail. Property was tired, outdated, Had to request a room change due the overpowering smell of sewerage emanating from the bathroom. They sent someone up with a bottle of air freshener!! I sent him away and enforced the room change.
I will not knock the room staff efforts as they certainly were very willing to assist and serve generally. Except the breakfast staff who acted like they’d only just crawled out of bed, grumbling and scowling
Not a chance I’ll use the Novotel or Accor chain of hotels ever again
Posted by Dave on 28 Feb. 2024
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Comment from Hotel Management
11 Mar. 2024
by Ranju Singh
Dear Mr. Dave, Thank you for taking the time to tell us about your experience at the Novotel Goa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ranju Singh General Manager Novotel Goa Resort and Spa
Novotel Goa Resort & Spa Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 7 meeting rooms are available. Event space at this hotel measures 226042 square feet (21000 square meters) and includes a conference center. A children's pool, a spa tub, and a steam room are also featured at the luxury Novotel Goa Resort & Spa Hotel. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. The property offers extended parking privileges. Smoking is allowed in designated areas at this 5-star Candolim hotel.
1 building
121 guestrooms or units
3 levels
2 dining venues
2 bars or lounges
226042 sq ft of conference space
21000 sq m of conference space
Deli
Kid's club (free)
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Library
Terrace
Garden
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
Smoking in designated areas
Bar by the pool
Swim-up bar
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
Property shuttles: Airport shuttle and beach shuttle
Parking: Free valet parking and self parking
Room Amenities
Novotel Goa Resort & Spa Hotel offers 121 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Pillowtop beds
Minibar
IPod dock
In-room dining (24 hours)
LCD television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Pillow options
Shower
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy buffet breakfast daily.
Food Exchange - This poolside coffee shop specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Vero Cibo - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Chy - This lobby lounge specializes in local cuisine and serves lunch and light fare. Open daily.
Sunken Bar - This poolside bar specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 9
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Massages
Minimum age to access spa is 12
Hot stone massage
Deep tissue massage
Steam room in spa
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Novotel Goa Resort & Spa Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for INR 3520.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Novotel Goa Resort & Spa Hotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Children stay free
Service animals not allowed
Noise-free rooms not guaranteed
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Smoke detector
Grey water recycling system
Security system
Children stay free - maximum age 12
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is sealed after cleaning
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Annual carbon offsets
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive food waste policy
Comprehensive recycling policy
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately INR 1200 for adults and INR 600 for children
Airport shuttle fee: INR 4032 per vehicle (one-way, maximum occupancy 4)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: INR 3520.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Mercure Goa Shrem
Novotel Goa Resort
Grand Mercure Shrem
Grand Mercure Shrem Resort
Grand Mercure Goa Shrem Resort Candolim
Novotel Goa
Novotel Goa Resort Spa
Novotel Goa Resort Spa
Novotel Goa & Hotel Candolim
Novotel Goa Resort & Spa Hotel Hotel
Novotel Goa Resort & Spa Hotel Candolim
Novotel Goa Resort & Spa Hotel Hotel Candolim
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Novotel Goa Resort & Spa Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Novotel Goa Resort & Spa Hotel has a free self car park and free valet parking. Onsite parking is limited.
Yep, there is an onsite spa at Novotel Goa Resort & Spa Hotel. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.
Novotel Goa Resort & Spa Hotel has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.
Novotel Goa Resort & Spa Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.
1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Novotel Goa Resort & Spa Hotel.
You bet! With amenities like a free kids' club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise Novotel Goa Resort & Spa Hotel is a hit with families.
Sure does, buffet brekkie is served daily.
No, but there's an airport shuttle that runs 24 hours a day for a fee.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
