8/10 Good
Leanne D.
26 Oct 2025
Liked: Cleanliness
Unique location in the centre of town, easy access to everything & great views. Space is large which was perfect for our big family gathering. Hot tub & two beautiful balconies were great. Bedrooms are windowless, walls are paper-thin, beds comfy but pillows are like rocks. None of the bathrooms are ensuites which is not stated in description, 2 are accessed in the kitchen - not a problem, but guests should be aware. No storage for coats/footwear, no closets, a few hooks in bedrooms, no space for ski gear. Kitchen beautiful, well equipped, except no frying pan or baking dishes. Communication with hosts wasn’t ideal - responses seemed mostly automated & when we couldn’t access the lock box for the key, we were told to “keep trying” or use the other door - really inconvenient when you need to walk around the block to get there every night after parking in the back (paid lot). There was a windstorm which caused a leak in the ceiling, took multiple requests & 10hrs to be resolved. Had to collect water in bucket ourselves to prevent damage to the unit & keep the kids away as ceiling tile was sagging and going to collapse. Pot light in the area also hanging out due to collecting water. Hot tub was out of chlorine. Disappointed there was no offer of any compensation - if you market as a luxury property, there should be a higher level of service. Overall suited our needs & had a great time, but disappointing service.
Leanne D.
Stayed 3 nights in Oct 2025