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Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools

Where to?

Dates

October 2025

November 2025

9 restaurants, lunch, dinner served; Asian cuisine

Presidential Suite, 1 King Bed | Living area

8 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service

includes taxes & fees

28 Sept - 29 Sept

Explore the area

Carretera Cancun Tulum 307, Tulum, QROO, 77774

Place, Xcacel Beach
‪6 min drive‬
Place, Akumal Beach
‪7 min drive‬
Place, Xel-Há Park
‪8 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 2 Queen Beds, Ocean View, Oceanfront

Wonderful

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

130 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Nature View

Excellent

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ocean View

Good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Nature View

Excellent

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

Wonderful

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Nature View

Exceptional

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 2 Queen Beds, Ocean View

Good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 2 Queen Beds, Ground Floor

Exceptional

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Ocean View

Exceptional

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

Very good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ground Floor

Exceptional

Highlights

Furnished balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ground Floor

Exceptional

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

159 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Very good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Room Luxury with Garden View

42 sq m
Sleeps 3

Room Premium with Sea View

42 sq m
Sleeps 4

Room Standard with Garden View

42 sq m
Sleeps 4

Room Luxury with Garden View

42 sq m
Sleeps 4

Room Standard with Sea View

42 sq m
Sleeps 4

Room Premium with Garden View

42 sq m
Sleeps 4

About the area

Tulum

A luxury stay in Tulum awaits you at Hilton Tulum Riviera Maya All-Inclusive Resort. You'll be 2.5 km (1.5 mi) from Riviera Maya Golf Club and 2.5 km (1.5 mi) from Aktun Chen. Highlights at this beachfront property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The fine-dining restaurant, Noriku, serves Asian cuisine and is open for dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Business travelers can take advantage of 7 meeting rooms, a business centre, and coworking space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Tulum property, attractions include Xel-Há Park and Akumal Beach.

What's nearby

Riviera Maya Golf Club - 3 min drive - 2.9 km
Dolphinaris Tulum - 4 min drive - 2.1 km
Xcacel Beach - 6 min drive - 3.9 km
Akumal Beach - 7 min drive - 7.8 km
Xel-Há Park - 8 min drive - 7.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive

Restaurants

‪Bahia Principe Grand Coba - ‬6 min drive
‪Katok - ‬8 min drive
‪Restaurante Yucatan - ‬6 min drive
‪Yum Buffet - ‬7 min drive
‪Lobby Pub - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools

Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

735 guestrooms or units

3 levels

12 buildings

9 dining venues

3 bars on the beach

3 bars by the pool

3 bars or lounges

Built in 2022

Manager's reception (free)

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Garden

Gift shop

On-site shopping

Bellhop

Lift

No smoking on site

Water dispenser

Coffee shop

Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

26 Oct - 27 Oct

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Free uncovered valet parking on site

Food and drink

3 bars/lounges
3 beach bars
3 poolside bars
9 restaurants
A coffee shop/cafe
Free daily manager's reception
Snack bar/deli

Restaurants on site

Auma
Chiringuito Sea Salt
La Luce
Maxal
Noriku

Things to do

24-hour gym
8 outdoor pools
Arcade/game room
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Hiking/biking trails
Playground
Shopping
Waterslide
Yoga classes

Family friendly

8 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

13 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Handrails in hallways (61 centimetre high)
Lift (79 centimetre wide door)
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

12 buildings
3 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Built in 2022
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local culture and ecosystem education
Reception hall
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Children's robes
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch smart TV with premium digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
LED lighting
Mobile key entry
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. Guests can access their rooms with a mobile device.

We should mention

Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?

As of 25 Sept 2025, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on 28 Sept 2025 start from NZ$558.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, Hilton Tulum Riviera Maya All-Inclusive Resort has free valet parking.

Are there any beaches close to Hilton Tulum Riviera Maya All-Inclusive Resort?

The closest beach to Hilton Tulum Riviera Maya All-Inclusive Resort is Akumal Beach (5.1 km).

Is there a spa on site at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, there is an onsite spa at Hilton Tulum Riviera Maya All-Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a pool?

Hilton Tulum Riviera Maya All-Inclusive Resort has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort features 3 beach bars, 8 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hilton Tulum Riviera Maya All-Inclusive Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton Tulum Riviera Maya All-Inclusive Resort.

Is Hilton Tulum Riviera Maya All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hilton Tulum Riviera Maya All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, Hilton Tulum Riviera Maya All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Tulum Riviera Maya All-Inclusive Resort?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, only service animals are allowed.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Alyssa

27 Jun 2025

Disliked: Cleanliness, property conditions & facilities

The property had limited night life and activities. Unable to enjoy the property between casa 3-5 beach area was not well maintained. Casa 6 hut area seemed to be under partial construction/ renovation.

Stayed 4 nights in Jun 2025

10/10 Excellent

Bulent

27 Jun 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in May 2025

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children

25 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really enjoyed our 5 day stay. The kids corner was magical for my four year old daughter, she begged everyday to go back there and play. The staff everywhere were amazing and SO helpful. They were SUPER aware of food allergies and would tell us if specific things on the menu might even possibly be cross contaminated. Will definitely return.

Stayed 4 nights in Jun 2025

10/10 Excellent

Mario

Travelled with family and small children

25 Jun 2025

The quality of the food, and the friendly service! Beautiful resort that my family enjoyed. Highly recommend this place.

Stayed 6 nights in Jun 2025

10/10 Excellent

Guadalupe

24 Jun 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Katherine

23 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Jun 2025

10/10 Excellent

Veonta

23 Jun 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Tyra

Travelled with family

23 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Loved this resort and would definitely go back!

Stayed 5 nights in Jun 2025

8/10 Good

Gopi

23 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

23 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jun 2025

10/10 Excellent

Alexandra

22 Jun 2025

Stayed 6 nights in Jun 2025

6/10 Okay

Robin

Travelled with family

22 Jun 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The property was nice. The rooms were nice they hold a certain odor especially near the toilet area. The resort should provide more entertainment as a family resort there wasn’t much to do. The food was -10/10 i do NOT recommend. The option are limited the food is not seasoned. The Buffett should provide a different variety’s of food from different cultures. The asian restaurant was good best food there!!!! You have to make reservations for everything and they weren’t accommodating eating sometimes at 10pm. There are not enough options and space to accommodate the amount of guest. I appreciate the selection of alcohol available. Other than that it’s a nice resort just a few suggestions.

Stayed 5 nights in Jun 2025

8/10 Good

Franchon

Travelled with family

21 Jun 2025

Liked: Cleanliness, property conditions & facilities

I loved the staff in the Vela cafe. They were very accommodating although the food was horrible. My stomach has been hurting for 3 days now.

Stayed 5 nights in Jun 2025

10/10 Excellent

Mario

Travelled with partner

20 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

10 STARS couldn’t of have picked a better place to stay at! From the people at the front desk to the people moving our rental car waiter’s well the whole STAFF was amazing! Thank you all! Mario & Leslie Pina room 4212 CASA 4

Stayed 3 nights in Jun 2025

10/10 Excellent

Wayne

20 Jun 2025

Stayed 6 nights in Jun 2025

8/10 Good

Christine Licari

Travelled with family

20 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.

Stayed 4 nights in Jun 2025

10/10 Excellent

Jonathan

20 Jun 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Kevin

20 Jun 2025

Eduardo was our personal concierge and he made out stay quite delightful. We celebrated our honeymoon and he even placed balloons and Champaign in our room. (Funny enough we found him

Stayed 4 nights in Jun 2025

6/10 Okay

Rayshaun

18 Jun 2025

Not much too do without paying more money lol but relaxing

Stayed 4 nights in Jun 2025

10/10 Excellent

Parthena

17 Jun 2025

Stayed 4 nights in Jun 2025

6/10 Okay

Monet

17 Jun 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Kaprice

15 Jun 2025

Stayed 3 nights in Jun 2025

8/10 Good

Russell

Travelled with family

15 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The property was very nice, clean, and the rooms were awesome. The Asian restaurant was also amazing. The air conditioning is a problem throughout the resort. After sending 3 technicians to our room to fix the A/C they finally moved us to another room. The new room was not much better. The restaurants on the property are air conditioned but they prop the doors open so all the cold air escapes and you sweat while you eat. I brought this to the managers attention and they corrected it in the bar we were in and it was so much cooler, but then the next day it was back to hot with the doors propped open to the outside. We were also told by management that the ceiling fans were for decoration only but then later that evening they turned them on. Not sure what that was about. The mini fridge did not work in either of our rooms, we called this in but no fix was made. The staff was very friendly and helpful, with the exception of the management. I know it’s hot in Mexico but if I wanted to sweat while I eat I would just order food at the pool, not while trying to eat at a nice restaurant.

Stayed 4 nights in Jun 2025

10/10 Excellent

Baylee

15 Jun 2025

Stayed 3 nights in Jun 2025

6/10 Okay

Monique

Travelled with family and small children, Travelled with partner

15 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!

Stayed 5 nights in Jun 2025

Hilton Tulum Riviera Maya All-Inclusive Resort

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Family Room, 2 Queen Beds, Ocean View

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View all photos for Club Suite, 1 King Bed, Partial Ocean View

Club Suite, 1 King Bed, Partial Ocean View

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View all photos for Family Room, 2 Queen Beds, Ground Floor

Family Room, 2 Queen Beds, Ground Floor

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View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

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View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

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View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

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View all photos for Family Suite, 1 King Bed, Ground Floor

Family Suite, 1 King Bed, Ground Floor

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View all photos for Family Room, 1 King Bed, Ground Floor

Family Room, 1 King Bed, Ground Floor

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View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

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View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

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Room Luxury with Garden View

Room Premium with Sea View

Room Standard with Garden View

Room Luxury with Garden View

Room Standard with Sea View

Room Premium with Garden View

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Unico Hotel Riviera Maya - Adults Only - All Inclusive

About the area

Tulum

What's nearby

Getting around

Restaurants

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

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