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Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 8 outdoor pools

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Children’s play area – outdoor
Property video
Lobby
9 restaurants, lunch, dinner served; Asian cuisine
65-inch Smart TV with digital channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$872
includes taxes & fees
3 Mar - 4 Mar

Explore the area

View map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪4 min drive‬
  • Place, Aktun Chen
    ‪4 min drive‬
  • Place, Dolphinaris Tulum
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, 1 King Bed, Nature View

View from room

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(53 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite) | Living area

Suite, 1 King Bed, Ocean View (Governors Suite)

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Ocean view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Partial Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 1 King Bed, Ground Floor

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

65-inch Smart TV with digital channels, TV

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(30 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

7.8 out of 10
Good
(16 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Resort view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Ocean view
  • 159 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(82 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ocean View

View from room

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, Ground Floor

7.4 out of 10
Good
(3 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

View from room

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Family Ocean View King Room

  • Sleeps 3

Family Room, 1 King Bed, Resort View

  • Sleeps 3

Family Suite, 1 King Bed, Oceanfront

  • Sleeps 3

Presidential King Suite

  • Sleeps 3

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 3

Room, 1 King Bed, Resort View

  • Sleeps 3

Governor Suite King

  • Sleeps 3

King Suite with Ocean View

  • Sleeps 3

Oceanfront Beach Access 2 Queen Room

  • Sleeps 4

Room Standard with Garden View

  • 42 sq m
  • Sleeps 4

Room Standard with Sea View

  • 42 sq m
  • Sleeps 4

Room Premium with Garden View

  • 42 sq m
  • Sleeps 4

Room Premium with Sea View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 3

2 Queen Room with Ocean View

  • Sleeps 4

Two Queen Room with Enclave Ocean View

  • Sleeps 4

Two Queen Room with Enclave Nature View

  • Sleeps 4

Ground Floor Family Room - King Bed

  • Sleeps 3

GROUND FLOOR FAMILY SUITE - KING BED

  • Sleeps 3

King Room with Enclave Nature View

  • Sleeps 3

2 Queen Room with Enclave Partial Ocean View

  • Sleeps 4

King Suite With Partial Ocean View

  • Sleeps 3

King Room With Partial Ocean View

  • Sleeps 3

Ground Floor Family Room-2 Qn Bd

  • Sleeps 4

Family Room With 2 Queen Beds-Ocean View

  • Sleeps 4

King Room With Ocean View

  • Sleeps 3

Oceanfront Room With Two Double Beds

  • Sleeps 4

Club King Room With Ocean View

  • Sleeps 3

Nature View King Room

  • Sleeps 3

Nature View Two Queen Room

  • Sleeps 4

ENCLAVE OCEAN VIEW - 1 KING BED

  • Sleeps 3

ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED

  • Sleeps 3

Enclave Nature View Suite-1 King Bed

  • Sleeps 3

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About the area

Tulum

A luxury stay in Tulum awaits you at Hilton Tulum Riviera Maya All-Inclusive Resort. You'll be 2.5 km (1.5 mi) from Riviera Maya Golf Club and 2.5 km (1.5 mi) from Aktun Chen. Highlights at this all-inclusive property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The fine-dining restaurant, Noriku, serves Asian cuisine and is open for dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Business travelers can take advantage of 7 meeting rooms, a business centre, and coworking space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Tulum property, attractions include Akumal Beach and Xel-Há Park.

What's nearby

  • Riviera Maya Golf Club - 4 min drive - 2.9 km
  • Aktun Chen - 4 min drive - 2.9 km
  • Dolphinaris Tulum - 5 min drive - 2.1 km
  • Akumal Beach - 11 min drive - 7.8 km
  • Xel-Há Park - 12 min drive - 7.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬6 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Thali Restaurant - ‬7 min drive
  • ‪Maiko - ‬7 min drive
  • ‪The Truck - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

  • 735 guestrooms or units
  • 3 levels
  • 12 buildings
  • 9 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 bars or lounges
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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Dreams Tulum Resort & Spa - All Inclusive
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  • Pool
  • Breakfast included
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3.9 out of 5, Good, 1,003 reviews
The price is NZ$699
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Handrails in hallways (61 centimetre high)
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. Guests can access their rooms with a mobile device.

Property Registration Number 009-007-007450/2025

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?

As of 9 Feb 2026, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on 3 Mar 2026 start from NZ$872.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, Hilton Tulum Riviera Maya All-Inclusive Resort has free valet parking.

Are there any beaches close to Hilton Tulum Riviera Maya All-Inclusive Resort?

The closest beach to Hilton Tulum Riviera Maya All-Inclusive Resort is Akumal Beach (5.1 km).

Is there a spa on site at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, there is an onsite spa at Hilton Tulum Riviera Maya All-Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a pool?

Hilton Tulum Riviera Maya All-Inclusive Resort has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort features 3 beach bars, 8 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hilton Tulum Riviera Maya All-Inclusive Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton Tulum Riviera Maya All-Inclusive Resort.

Is Hilton Tulum Riviera Maya All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hilton Tulum Riviera Maya All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, Hilton Tulum Riviera Maya All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Tulum Riviera Maya All-Inclusive Resort?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, only service animals are allowed.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1105 out of 1975 reviews
Rating 8 - Good. 396 out of 1975 reviews
Rating 6 - Okay. 249 out of 1975 reviews
Rating 4 - Poor. 109 out of 1975 reviews
Rating 2 - Terrible. 116 out of 1975 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Sara M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at an all-inclusive. Everyone was friendly, variety of food options. A little confusing to learn the routine the first day. Very clean.
Stayed 3 nights in Nov 2025

8/10 Good

Anthony P, Peru

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Nov 2025

10/10 Excellent

Mauricio, Chula Vista

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 4 nights in Jul 2025

4/10 Poor

Alistair

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beach is a mess and the overall distribution of the seating area is poor.
Stayed 2 nights in Nov 2025

10/10 Excellent

Vance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
Stayed 3 nights in Nov 2025

8/10 Good

Jhana

Liked: Staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Aribell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely courteous professional and accommodating staff.
Stayed 7 nights in Oct 2025

4/10 Poor

Matthew william

Stayed 3 nights in Oct 2025

10/10 Excellent

Myra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Scenery, great service, food, safety.
Stayed 5 nights in Oct 2025

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
Stayed 4 nights in Oct 2025

10/10 Excellent

feng

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views and wonderful staff. The hotel and all the bathrooms were clean. Loved the aesthetic of the hotel and each restaurant had different theme. Picture perfect.
Stayed 3 nights in Oct 2025

2/10 Terrible

Amanvir

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
Stayed 5 nights in Oct 2025

6/10 Okay

Francisco

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Oct 2025

10/10 Excellent

Miguel Angel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazing place for the value.
Stayed 3 nights in Oct 2025

6/10 Okay

Jinous

Travelled with group
Liked: Cleanliness
Food quality and quantity was not good. The casa’s were very inconveniently far from restaurants and the beach etc. The pool/beach area service was very slow and had to wait a long time to get drinks etc.
Stayed 3 nights in Oct 2025

10/10 Excellent

sheeva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience. 10 out of 10. Perfect mother daughter trip. Staff was spectacular. Food was great. Rooms was perfect.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ashlynn

Stayed 3 nights in Oct 2025

10/10 Excellent

Nicolleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, good food and drinks. Very clean and staff is amazing
Stayed 3 nights in Oct 2025

6/10 Okay

Larry

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean rooms, could improve customer service of wait staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Arturo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
Stayed 5 nights in Oct 2025

10/10 Excellent

kaitlyn

Stayed 3 nights in Jul 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Zara

Stayed 3 nights in Oct 2025

10/10 Excellent

Turan

Liked: Staff & service, property conditions & facilities
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
Stayed 6 nights in Oct 2025

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2025