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Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools

Where to?

Dates

December 2025

January 2026

9 restaurants, lunch, dinner served; Asian cuisine

65-inch Smart TV with digital channels, TV

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking included
Free Wi-Fi

includes taxes & fees

18 Jan - 19 Jan 2026

Explore the area

Carretera Cancun Tulum 307, Tulum, QROO, 77774

Place, Riviera Maya Golf Club
‪3 min drive‬
Place, Aktun Chen
‪3 min drive‬
Place, Dolphinaris Tulum
‪4 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 1 King Bed, Nature View

Excellent

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

130 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Club Room, 1 King Bed, Ocean View

Exceptional

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Club Suite, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Club Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ocean View

Good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ground Floor

Exceptional

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ground Floor

Exceptional

Highlights

Furnished balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

Very good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Very good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

159 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Nature View

Excellent

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Nature View

Exceptional

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

Wonderful

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

Good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Ground Floor

Good

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

Wonderful

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Oceanfront

Sleeps 3

Family Ocean View King Room

Sleeps 3

Family Room, 1 King Bed, Resort View

Sleeps 3

Family Suite, 1 King Bed, Oceanfront

Sleeps 3

Presidential King Suite

Sleeps 3

King Room With Roll-in Shower-Mobility Accessible

Sleeps 3

Room, 1 King Bed, Resort View

Sleeps 3

Governor Suite King

Sleeps 3

Hair dryer, children's dressing gowns, towels, soap

King Suite with Ocean View

Sleeps 3

Oceanfront Beach Access 2 Queen Room

Sleeps 4

Room Standard with Garden View

42 sq m
Sleeps 4

Room Standard with Sea View

42 sq m
Sleeps 4

Room Premium with Garden View

42 sq m
Sleeps 4

Room Premium with Sea View

42 sq m
Sleeps 4

Room Luxury with Garden View

42 sq m
Sleeps 4

Room Luxury with Garden View

42 sq m
Sleeps 3

2 Queen Room with Ocean View

Sleeps 4

Two Queen Room with Enclave Ocean View

Sleeps 4

Two Queen Room with Enclave Nature View

Sleeps 4

Ground Floor Family Room - King Bed

Sleeps 3

GROUND FLOOR FAMILY SUITE - KING BED

Sleeps 3

King Room with Enclave Nature View

Sleeps 3

2 Queen Room with Enclave Partial Ocean View

Sleeps 4

King Suite With Partial Ocean View

Sleeps 3

King Room With Partial Ocean View

Sleeps 3

Ground Floor Family Room-2 Qn Bd

Sleeps 4

Family Room With 2 Queen Beds-Ocean View

Sleeps 4

King Room With Ocean View

Sleeps 3

Oceanfront Room With Two Double Beds

Sleeps 4

Club King Room With Ocean View

Sleeps 3

Nature View King Room

Sleeps 3

Nature View Two Queen Room

Sleeps 4

ENCLAVE OCEAN VIEW - 1 KING BED

Sleeps 3

ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED

Sleeps 3

Enclave Nature View Suite-1 King Bed

Sleeps 3

About the area

Tulum

A luxury stay in Tulum awaits you at Hilton Tulum Riviera Maya All-Inclusive Resort. You'll be 2.5 km (1.5 mi) from Riviera Maya Golf Club and 2.5 km (1.5 mi) from Aktun Chen. Highlights at this beachfront property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The fine-dining restaurant, Noriku, serves Asian cuisine and is open for dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Business travelers can take advantage of 7 meeting rooms, a business centre, and coworking space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Tulum property, attractions include Akumal Beach and Xel-Há Park.

What's nearby

Riviera Maya Golf Club - 3 min drive - 2.9 km
Aktun Chen - 3 min drive - 2.9 km
Dolphinaris Tulum - 4 min drive - 2.1 km
Akumal Beach - 7 min drive - 7.8 km
Xel-Há Park - 8 min drive - 7.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive

Restaurants

‪Bahia Principe Grand Coba - ‬6 min drive
‪Restaurante Yucatan - ‬6 min drive
‪Maiko - ‬7 min drive
‪The Truck - ‬7 min drive
‪Cenote Snack Bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools

Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

735 guestrooms or units

3 levels

12 buildings

9 dining venues

3 bars on the beach

3 bars by the pool

3 bars or lounges

Built in 2022

Manager's reception (free)

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Garden

Gift shop

On-site shopping

Bellhop

Lift

No smoking on site

Water dispenser

Coffee shop

Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

2 Jan - 3 Jan 2026

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Free uncovered valet parking on site
Limited on-site valet parking

Food and drink

3 bars/lounges
3 beach bars
3 poolside bars
9 restaurants
A coffee shop/cafe
Free daily manager's reception
Snack bar/deli

Restaurants on site

Auma
Chiringuito Sea Salt
La Luce
Maxal
Noriku

Things to do

24-hour gym
8 outdoor pools
Arcade/game room
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Hiking/biking trails
Playground
Shopping
Splash pad
Waterslide
Yoga classes

Family friendly

8 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

13 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Handrails in hallways (61 centimetre high)
Lift (79 centimetre wide door)
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

12 buildings
3 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Built in 2022
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local culture and ecosystem education
Reception hall
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Children's robes
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch smart TV with premium digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
LED lighting
Mobile key entry
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children 4 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. Guests can access their rooms with a mobile device.

Property Registration Number 009-007-007450/2025

We should mention

Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?

As of 25 Dec 2025, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on 18 Jan 2026 start from NZ$863.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, Hilton Tulum Riviera Maya All-Inclusive Resort has free valet parking.

Are there any beaches close to Hilton Tulum Riviera Maya All-Inclusive Resort?

The closest beach to Hilton Tulum Riviera Maya All-Inclusive Resort is Akumal Beach (5.1 km).

Is there a spa on site at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, there is an onsite spa at Hilton Tulum Riviera Maya All-Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a pool?

Hilton Tulum Riviera Maya All-Inclusive Resort has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort features 3 beach bars, 8 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hilton Tulum Riviera Maya All-Inclusive Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton Tulum Riviera Maya All-Inclusive Resort.

Is Hilton Tulum Riviera Maya All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hilton Tulum Riviera Maya All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, Hilton Tulum Riviera Maya All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Tulum Riviera Maya All-Inclusive Resort?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, only service animals are allowed.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

2/10 Terrible

Miraal

Travelled with family and small children

26 Sept 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Kids water park was closed and that was the only reason I had booked this resort. My baby is too small for any other water activities that they said they put out for the kids.

Stayed 4 nights in Sep 2025

4/10 Poor

Xingying, Union city

Travelled with partner

25 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Stayed at Hilton Tulum All-Inclusive in September 2025. The resort is beautiful, rooms are spacious and clean, and most of the staff are friendly and helpful. Pools are great, though the beach is small. However, my room had a hole near the sliding door that leaked during storms. Room service was limited, and the food overall was mediocre—edible, but not impressive. Best restaurants were Noriku and La Luce. Entertainment was underwhelming with basic nightly shows.

Stayed 9 nights in Sep 2025

10/10 Excellent

Sharonna

25 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I had an ocean view, and it was gorgeous. Everyone was so nice & helpful

Stayed 3 nights in Sep 2025

10/10 Excellent

Ravneet

24 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel view was nice. The rooms were far but I liked the convenience of the golf trolly. The food was okay, not the best.

Stayed 2 nights in Aug 2025

10/10 Excellent

Isaac

21 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2025

10/10 Excellent

Jessica

Travelled with partner

21 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service

Stayed 6 nights in Sep 2025

10/10 Excellent

mario

Travelled with partner

21 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and perfect place for relaxing

Stayed 3 nights in Sep 2025

10/10 Excellent

YATRI

21 Sept 2025

Stayed 3 nights in Sep 2025

10/10 Excellent

Leidy

Travelled with group

20 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!

Stayed 3 nights in Sep 2025

4/10 Poor

ABRAHAM

Travelled with family

18 Sept 2025

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Nice hotel with bad service.

The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.

Stayed 3 nights in Sep 2025

10/10 Excellent

Jamie

Travelled with partner

17 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would definitely go back

Stayed 4 nights in Sep 2025

10/10 Excellent

Mia

Travelled with partner

16 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely loved everything about this resort! Can never go wrong with any hilton brand hotel/resort.

Stayed 3 nights in Sep 2025

10/10 Excellent

Deborah

Business traveller, Travelled with partner

16 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great vacation spot

Stayed 3 nights in Sep 2025

2/10 Terrible

Destiny

15 Sept 2025

Stayed 2 nights in Sep 2025

10/10 Excellent

Rosely

Travelled with partner

14 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing, would definitely be back!

Stayed 2 nights in Sep 2025

10/10 Excellent

Rayshawn Thomas

Travelled with partner

14 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really good all around experience at this property.

Stayed 7 nights in Aug 2025

10/10 Excellent

Robert Galang

13 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love how happy the emoyees are with being at the property. The cleanliness was top notch. The evening entertainment are so much fun. The traditional Mexican dance performance group Thursday night on September 11th were phenomenal, I wish I could watch them again.

Stayed 5 nights in Sep 2025

6/10 Okay

Ismael

Travelled with partner

12 Sept 2025

Disliked: Cleanliness

Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.

Stayed 1 night in Aug 2025

10/10 Excellent

Sheila R

Travelled with family

11 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Needed an opportunity to shop nearby. Taking a cab was quite expensive.

Stayed 3 nights in Sep 2025

10/10 Excellent

Rhythm

Travelled with partner

9 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property!

Stayed 4 nights in Sep 2025

10/10 Excellent

Jacqueline

Travelled with group

9 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The continuos shuttle and 24/7 food options made the hotel a great option for our crew.

Stayed 4 nights in Aug 2025

10/10 Excellent

Anthonique

Travelled with family

8 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at the Hilton was nothing less of amazing!!!! The views were beautiful, the staff was great and attentive! I’m so happy that I chose to celebrate my 37th birthday at this location!!!! I will be back!!!

Stayed 4 nights in Sep 2025

10/10 Excellent

Paola Marisol

Travelled with family

8 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The services was great! However, in the rooms it would be nice to have Netflix or streaming services.

Stayed 6 nights in Aug 2025

10/10 Excellent

Nataya

7 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep 2025

10/10 Excellent

Alvaro

Travelled with family

5 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place to rest and relax! Food is always available and the weather is great!

Stayed 6 nights in Aug 2025

Hilton Tulum Riviera Maya All-Inclusive Resort

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

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Room, 1 King Bed, Nature View

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Suite, 1 King Bed, Ocean View (Governors Suite)

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Club Room, 1 King Bed, Nature View

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Club Room, 1 King Bed, Ocean View

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Club Suite, 1 King Bed, Partial Ocean View

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Club Suite, 1 King Bed, Ocean View

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Family Room, 1 King Bed, Ocean View

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View all photos for Family Room, 1 King Bed, Ground Floor

Family Room, 1 King Bed, Ground Floor

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Family Suite, 1 King Bed, Ground Floor

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View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

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View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

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View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

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Presidential Suite, 1 King Bed

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Room, 2 Queen Beds, Nature View

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Club Room, 2 Queen Beds, Nature View

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Club Room, 2 Queen Beds, Resort View, Ocean View

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Family Room, 2 Queen Beds, Ocean View

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View all photos for Family Room, 2 Queen Beds, Ground Floor

Family Room, 2 Queen Beds, Ground Floor

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Room, 2 Queen Beds, Ocean View, Oceanfront

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Club Suite, 1 King Bed, Oceanfront

Family Ocean View King Room

Family Room, 1 King Bed, Resort View

Family Suite, 1 King Bed, Oceanfront

Presidential King Suite

King Room With Roll-in Shower-Mobility Accessible

Room, 1 King Bed, Resort View

Governor Suite King

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King Suite with Ocean View

Oceanfront Beach Access 2 Queen Room

Room Standard with Garden View

Room Standard with Sea View

Room Premium with Garden View

Room Premium with Sea View

Room Luxury with Garden View

Room Luxury with Garden View