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The Charles Hotel

3.0 star property
Hotel in Chatham with restaurant and bar/lounge

Photo gallery for The Charles Hotel

Desk, soundproofing, iron/ironing board, free WiFi
Bar (on property)
Property entrance
Bar (on property)
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
The current price is NZ$128
includes taxes & fees
9 Oct - 10 Oct

Explore the area

View map
15 New Road, Chatham, England, ME4 4QJ
  • Place, Historic Dockyard Chatham
    ‪16 min walk‬
  • Place, Rochester Castle
    ‪3 min drive‬
  • Place, Rochester Cathedral
    ‪3 min drive‬
  • Airport, London (LCY-London City)
    ‪44 min drive‬

Room options

View all photos for Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, 1 Single Bed, Non Smoking

Single Room, 1 Single Bed, Non Smoking

Single Room, 1 Single Bed, Non Smoking

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
  • 23 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Triple Room

Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Triple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
  • 28 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

About the area

Chatham

At The Charles Hotel you'll be within just a 15-minute stroll of Central Theatre and Chatham Naval Memorial. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, concierge services and a terrace. Additionally, you'll find free newspapers in the lobby, luggage storage and a front desk safe. .Within a 20-minute drive of this 3-property class Chatham hotel, attractions include Bluewater Shopping Centre and Leeds Castle.

What's nearby

  • Central Theatre - 3 min walk - 0.3 km
  • Historic Dockyard Chatham - 16 min walk - 1.4 km
  • Rochester Castle - 3 min drive - 2.4 km
  • Rochester Cathedral - 3 min drive - 2.4 km
  • Diggerland - 7 min drive - 6.5 km

Getting around

  • Chatham Station - 3 min walk
  • London (SEN-Southend) - 68 min drive

Restaurants

  • ‪The Thomas Waghorn - ‬4 min walk
  • ‪Subway - ‬13 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Gurkha Fire - ‬3 min walk
  • ‪Greggs - ‬13 min walk

About this property

The Charles Hotel

Hotel in Chatham with restaurant and bar/lounge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Charles Hotel also features a terrace, concierge services, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this 3-star Chatham hotel.

  • 20 guestrooms or units
  • Conference rooms
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 20 accommodations with coffee/tea makers and a hairdryer. 28-inch flat-screen televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Similar properties

Deluxe Queen Room

St George Hotel Rochester - Chatham

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
3.5 out of 5, Good, 619 reviews
The price is NZ$124
includes taxes & fees
12 Oct - 13 Oct
St George Hotel Rochester - Chatham

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

Property is also known as

Charles Hotel Chatham
The Charles Hotel Hotel
The Charles Hotel Chatham
The Charles Hotel Hotel Chatham

Frequently asked questions

What is the cancellation policy at The Charles Hotel?

The Charles Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Charles Hotel?

As of 2 Oct 2025, prices found for a 1-night stay for 2 adults at The Charles Hotel on 9 Oct 2025 start from NZ$127.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Charles Hotel?

Yep, The Charles Hotel has a free self car park.

Are there any beaches close to The Charles Hotel?

The closest beach to The Charles Hotel is Thorney Bay Beach (15.3 km).

Is there a free airport shuttle available at The Charles Hotel?

No, The Charles Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Charles Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Charles Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at The Charles Hotel?

No, pets are not allowed.

The Charles Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 62 out of 193 reviews
Rating 8 - Good. 58 out of 193 reviews
Rating 6 - Okay. 25 out of 193 reviews
Rating 4 - Poor. 17 out of 193 reviews
Rating 2 - Terrible. 31 out of 193 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

EDWARD

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

DISSAPOINTING

SHOWER TRAY WAS SPLIT IN THREE WITH CRACKS RIGHT ACROSS MOULD IN THE SHOWER THE SHOWER CONTROLS WE BARELY FUNCTIONAL STIFF A BUTTON MISSING .BATHROOM LIGHT WAS TOO SESITIVE TO GOING OFF EITHER WHEN ON THE TOILET OR SHOWER.MY PLANS CHANGED I REPORTED BEFORE 10AM I DID NOT NEED SECOND NIGHT NO REFUND AND HOTELS SEEM TO HAVE SAME CLAUSE.FROM CARPARK TIGHT 30 FT SPIRAL STAIRCASE TO GET TO RECEPTION NO GOOD IF I HAD HEAVY BAGS OR ANY DISABILITY. AND ON MY OWN.
Stayed 2 nights in Jun 2025

2/10 Terrible

Ross

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Freddie

Stayed 1 night in Jun 2025

6/10 Okay

Phil

Travelled with group
Disliked: Amenities
I thought my booking included breakfast but it didn’t
Stayed 2 nights in Jun 2025

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks really good from the outside and on the pictures, but it’s an absolutely hell hole
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Disliked: Staff & service

Empty reception area

The check-in and out time was too long. There’s no one fixed in the reception so you just have to keep waiting and waiting. You may have a tired day already and come up with this kind of no mans land is absolute terrible.
Stayed 1 night in Apr 2025

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, room comfort

Disappointing

Parking validation tablet didn't work, worn out mattress, cracked shower tray didn't drain very well, dirty carpets.
Stayed 1 night in Apr 2025

2/10 Terrible

Gerry

Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was perfectly ok for a reasonable and good value overnight stay - the room was clean and had everything needed but the mattress was very uncomfortable indeed, needs replacing. Sadly I had a poor night's sleep due to mattress being long past its use by date. A shame because everything else was ok.
Stayed 1 night in Apr 2025

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice polite staff and friendly service.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms advertised is not the room you will get

The photo that was advertised was ABSOLUTLEY NOT THE SAME ROOM THAT WE HAD - IT WAS A SHOE BOX AND I WOULD RECOMMEND ANYTONE STAYING THERE PLEASE, PLEASE DOUBLE CHECK BEFORE YOU EVEN CONSIDER THIS PLACE WHAT ELSE DO YOU WANT ME TO SaY !
Stayed 1 night in Feb 2025

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Sadly deceiving..

Disappointed that this hotel is listed by hotels.com Having stayed at many, we were surpised to find this as poor as it was. No english-speaking night staff made communication difficult. We had two rooms, both of which smelled of the indian restaurant below. This isn't mentioned.
Stayed 1 night in Jan 2025

2/10 Terrible

Johnathan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Was supposed to be a soundproof room but you could hear everything outside of the room including the constant noise of traffic and people talking in the street and outside the room and the shower had only one temperature which was extremely hot and the temperature would not adjust. Other than that the room was clean and the bed was comfortable
Stayed 2 nights in Nov 2024

6/10 Okay

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Shanu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a decent size but there was a strange smell in the room, the bathroom was very small and hard to manoeuvre around. There was a lot of mould around the seals in the shower. The bed had a large dent in the mattress and clearly needs replaced. The walls of the room need cleaned, tv remote was filthy. I only stayed because it was a single over night stay otherwise I would have found alternative accommodation.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.
Stayed 1 night in Sep 2024

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Not great at all.....

Got the impression that the hotel had just been renovated however there were still elements of the previous state....damp on the walls, dirty and insects crawling around in the bathroom.
Stayed 1 night in Sep 2024

4/10 Poor

Rufaro

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The rooms are very spacious and reception and dining area is very nice. We were however made to wait outside for a while before we could get in. In fact another resident eventually opened the door. And there was no apology nor explanation when staff came. The carpets are dirty and the room smelled musty . We slept with the window own to minimise the smell. The breakfast service was good though
Stayed 1 night in Aug 2024

10/10 Excellent

Zack

Liked: Amenities, property conditions & facilities
Yh really good
Stayed 1 night in Aug 2024

6/10 Okay

Ian

Liked: Cleanliness
Disliked: Room comfort

Servicable but not recommended.

Meh. It was ok I suppose. Was blocked in the narrow car park. The narrow metal spiral steps to get in the building were not good if you have a bag. Inside was clean but minimal. No lift. Narrow steps on the stair cse to the second floor. Bed was hard. Even after we turned on the switch for the hot water and waited, there was no hot water for the shower. No a/c just a fan.
Stayed 1 night in Aug 2024

10/10 Excellent

Colin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beding and towels were clean.Bed comfortable.
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history
Stayed 1 night in Jul 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024