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Hotel Sun ha Bacalar

3.0 star property

Photo gallery for Hotel Sun ha Bacalar

Balcony
Creator video
Comfort Double Room, 2 Double Beds | View from room
Hypo-allergenic bedding, minibar, soundproofing, free WiFi
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle 1 Centro, Bacalar, QROO, 77930
  • Place, Fort of San Felipe
    ‪1 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪7 min walk‬
  • Place, Lake Bacalar
    ‪8 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪30 min drive‬

Room options

View all photos for Comfort Double Room, 2 Double Beds

Comfort Double Room, 2 Double Beds

Comfort Double Room, 2 Double Beds

  • 12 sq m
  • Sleeps 2
  • 2 Double Beds

About the area

Bacalar

At Hotel Sun ha Bacalar you'll be within just a 10-minute stroll of popular attractions like Laguna Bacalar Ecological Park and Lake Bacalar. Highlights at this hotel include free breakfast (local cuisine), free self-parking and a rooftop terrace. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Added amenities include a coffee shop/cafe, a garden and tour/ticket assistance. Each morning free breakfast is served. There's also the convenience of limited parking. .Places within a 5-minute walk of this 3-property class Bacalar Centro hotel include Fort of San Felipe and Canal de los Piratas.

What's nearby

  • Fort of San Felipe - 1 min walk - 0.1 km
  • Zócalo - 2 min walk - 0.2 km
  • Municipal Spa of Bacalar - 6 min walk - 0.6 km
  • Laguna Bacalar Ecological Park - 7 min walk - 0.6 km
  • Lake Bacalar - 8 min walk - 0.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪Mr. Taco - ‬4 min walk
  • ‪Enamora - ‬5 min walk
  • ‪Finisterre Cocina Mediterranea - ‬5 min walk
  • ‪Mango y Chile - ‬3 min walk
  • ‪Papitos - ‬6 min walk

About this property

Hotel Sun ha Bacalar

There's a coffee shop/cafe on site. Free breakfast is served daily. Public spaces have free WiFi. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Sun ha Bacalar. Limited free parking is available on a first-come, first-served basis.

This 3-star Bacalar hotel is smoke free.

  • 13 guestrooms or units
  • Local cuisine
  • Breakfast available (free)
  • Terrace on the roof
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site
  • Coffee shop
Hotel Sun ha Bacalar offers 13 accommodations with minibars and complimentary bottles of water. LED televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 8 AM to 10 AM
  • A coffee shop/cafe

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Sun ha
Sun ha Bacalar
Hotel Sun ha Bacalar Hotel
Hotel Sun ha Bacalar Bacalar
Hotel Sun ha Bacalar Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Hotel Sun ha Bacalar?

Hotel Sun ha Bacalar offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Sun ha Bacalar?

Yep, Hotel Sun ha Bacalar has a free self car park. Onsite parking is limited.

Is there a spa on site at Hotel Sun ha Bacalar?

No, there is no spa at this property. Municipal Spa of Bacalar is a short 6-minute walk away.

Does Hotel Sun ha Bacalar serve breakfast?

Sure does, complimentary local cuisine brekkie is on offer daily between 8 AM and 10 AM.

Is there a free airport shuttle available at Hotel Sun ha Bacalar?

No, Hotel Sun ha Bacalar does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Sun ha Bacalar?

Check-in begins at 3:30 PM. Check-out time is noon.

Are pets allowed at Hotel Sun ha Bacalar?

No, pets are not allowed.

Hotel Sun ha Bacalar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 56 reviews
Rating 8 - Good. 8 out of 56 reviews
Rating 6 - Okay. 3 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 4 out of 56 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lise

Liked: Property conditions & facilities
Great
Stayed 1 night in Dec 2024

10/10 Excellent

Julianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area right across from lagoon, free breakfast. This property seems as it’s family owned, same faces everyday. Really enjoyed it here.
Stayed 2 nights in Jun 2024

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph, Surprise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we visit Bacalar again we will definitely stay here again. All of the staff were extremely friendly and helpful. The room was very nice and the bed was comfortable. Beautiful rooftop terrace with hammocks and loungers to look out over the blue water. Breakfast was very good as well. We would highly recommend this hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

Andrea

Travelled with partner
Disliked: Staff & service
I have no idea how any of this went because the hotel never got my reservation from Expedia. We drove 5 hours from Cancun only to be told that we didn’t have a hotel room. The staff was rude and unhelpful and basically said it wasn’t their problem. We had to scramble to find another room at 9p while being exhausted from a 17 hour day of travel.
Stayed 1 night in Feb 2023

10/10 Excellent

Gilberto, Hidalgo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Well located! Vero friendly staff! Love it
Stayed 3 nights in Oct 2022

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Beautiful cozy hotel in front of lagoon, excellent service, great breakfast included, excellent host, highly recommend.
Stayed 1 night in Jun 2022

8/10 Good

Zlatka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff, beautiful top terrace with a view.
Stayed 2 nights in Nov 2021

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estancia de fin de semana

Todo muy bien. Súper amables en el servicio. Muy limpio, cómodo y buen desayuno. Definitivamente consideraría volver.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I shure did like the hotel. Staf are very happy and respekfull. Breakfest was exelent.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
This place is decent but way overpriced for what it offers.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Easy to walk everywhere. Breakfast was included and made to order. Staff was extremely helpful and friendly. Room was very comfortable
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Vera_D, Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, new small hotel in Bacalar. Good location and a very charming roof top terrace ,)
Stayed 4 nights in Oct 2018

2/10 Terrible

Veronica Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nunca se hospeden aqui

No nos dejaron hospedarnos, ya teníamos reservación, pero ellos dijeron que NO TRABAJAN CON HOTELES .COM solo trabajan con booking, fueron muy groseros y viendo los comentarios al parecer a alguien le pasó lo mismo el año pasado, fue muy vergonzoso para mi y mi familia, además de tener que buscar un hotel donde hospedarnos a esa hora hotel por hotel. Nos compensaron con 1,300 pesos, como si eso compensara la pérdida de tiempo y la vergüenza con la familia.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y servicio, llegué un poco antes y al ser temporada baja pudieron entregarme una habitación, lo que me permitió tomar un tour temprano que en el mismo hotel tenía. (Empresa ajena al hotel) pasaron por nosotros y nos regresaron
Stayed 1 night in Sep 2024

2/10 Terrible

Regina

Disliked: Staff & service, property conditions & facilities
Mienten. Resulta que no trabajan con expedia y que nuestra reservación no existía. También mienten sobre sus trabajadores, llamamos al hotel para confirmar nuestra reservación y nos atendió Tanya, al siguiente día Tanya no existe. Checamos que el teléfono de la recepción fuera el mismo y en efecto lo era. El personal tiene una actitud terrible y las instalaciones están mal cuidadas. La señora de la recepción nos dijo que ni modo y que buscáramos otro hotel. Que falta de respeto. No hagan reservaciones aquí ya que más opiniones muestran mismas experiencias. Hasta otros hoteles saben sobre lo que hace el Sun Ha.
Stayed 5 nights in Jul 2024

6/10 Okay

Cristal

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

SAUL EDDEL

Travelled with group
Disliked: Cleanliness, property conditions & facilities
El hotel esta descuidado, la piscina a medio llenar con evidente falta de mantenimiento. El primer dia q llegamos no funcionaba el aire acondicionado. Nos pidieron un taxi para regresar al aeropuerto con una tarifa fija y al llegar resulta que debiamos pagar mucho más. Es una lástima, Bacalar es precioso pero en general dejan muy mala experiencia
Stayed 2 nights in Jul 2024

10/10 Excellent

Roberto Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
El trato del personal excepcional
Stayed 2 nights in Jul 2024

10/10 Excellent

Carlos Javier

Stayed 3 nights in Jun 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELNTE UBICACION e INSTALACIONES

Excelente hotel a 50 mts de la alguna. Enfrente un rest de gran calidad. Te dan toallas para alberca o para la laguna. Desayuno EXCELENTE Grátis en la mañana, solo que dura 1 1/2 de 8 a 9:30 am Teníamos una habitación y por $ 300.00 pesos más nos dieron una MAS gde
Stayed 3 nights in Jun 2024