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citizenM Chicago Downtown

4.0 star property
Hotel with a restaurant, steps from Michigan Avenue

Photo gallery for citizenM Chicago Downtown

Property amenity
Lobby
Premium Room, 1 King Bed (View)
Daily buffet breakfast (USD 20.00 per person)
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk
The current price is NZ$208
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pet-friendly
  • Free WiFi
  • Restaurant
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4.6 out of 5, Wonderful, 1,643 reviews
The price is NZ$421
includes taxes & fees
15 Dec - 16 Dec
Omni Chicago Hotel

About the area

Chicago

CitizenM Chicago Downtown puts you in the heart of Chicago, within steps of popular attractions like Michigan Avenue and Chicago Riverwalk. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The restaurant, CanteenM - open 24/7, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 3 meeting rooms, a 24-hour business centre, and coworking space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a short walk walk of this 4-property class Downtown Chicago hotel include Millennium Park and Chicago Theatre.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Millennium Park - 5 min walk - 0.4 km
  • Chicago Theatre - 5 min walk - 0.4 km
  • House of Blues Chicago - 5 min walk - 0.5 km

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Smashburger - ‬2 min walk
  • ‪Bar Pendry - ‬1 min walk
  • ‪Sweetwater Tavern & Grille - ‬1 min walk

About this property

citizenM Chicago Downtown

Hotel with a restaurant, steps from Michigan Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

What is the cancellation policy at citizenM Chicago Downtown?

CitizenM Chicago Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Chicago Downtown?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on 21 Dec 2025 start from NZ$208.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Chicago Downtown?

The closest beach to citizenM Chicago Downtown is Oak Street Beach (1.8 km).

What makes citizenM Chicago Downtown a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Chicago Downtown.

Does citizenM Chicago Downtown serve breakfast?

Yep, guests give a thumbs up to the buffet breakfast here! Available daily from 6:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at citizenM Chicago Downtown?

No, citizenM Chicago Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Chicago Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Chicago Downtown?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Chicago Downtown?

No, only service animals are allowed.

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3107 out of 4111 reviews
Rating 8 - Good. 635 out of 4111 reviews
Rating 6 - Okay. 197 out of 4111 reviews
Rating 4 - Poor. 79 out of 4111 reviews
Rating 2 - Terrible. 93 out of 4111 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super cool tech controlled hotel rooms
Stayed 2 nights in Sep 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sheldon

Stayed 1 night in Aug 2025

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Hyun Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Fascinating room layout with an entrancing app-controlled gimmick. Over-the-top aesthetic that teeters well over the edge of trying too hard to be quirky, but still lands somewhere charming. A novelty that I will return to if I'm in the area again.
Stayed 1 night in Sep 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly, loved the modern decor and technology and contactless check in!
Stayed 2 nights in Sep 2025

10/10 Excellent

Ahmed

Liked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Alen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM hotels are outstanding! They are my new #1 choice for hotels when traveling.
Stayed 3 nights in Aug 2025

10/10 Excellent

Aaron

Stayed 2 nights in Sep 2025

10/10 Excellent

Bracken

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Xuezhen

Liked: Cleanliness, staff & service, property conditions & facilities
This is second time different location I live in CitizenM hotel.
Stayed 3 nights in Aug 2025

2/10 Terrible

Paul

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Wont be in our company's consideration set

the front desk staff were rude.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Denzel

Stayed 2 nights in Sep 2025

10/10 Excellent

Mario Reyes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Roslyn, Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG! The staff there were amazing. I wish i remembered everyone’s name. From the young lady who checked me in who treated me like family and gave me the best places to eat in Chicago to the young lady bartender who also treated me like family when I seen her at target. The host who chatted it up with me about the who’s who at Eastbank Gym and the cutie, who at checkout, made me smile cus I was feeling under the weather; were all phenomenal. Great staff, great stay, very cutesy place, 10 out of 10 would recommend. The place is a vibe!
Stayed 5 nights in Sep 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Richard

Travelled with family, Business traveller
Liked: Amenities
Brinh your own cups and earplugs.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The space is surprisingly cozy for such a small room. The bed overlooking the city is absolutely perfect, and was a wonderful way to wake up. The staff was awesome, and I even got free access to a show called SoFar on the patio space, and it was completely lovely!
Stayed 3 nights in Sep 2025

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't wait to return to this hotel; it's my top choice and truly a love it!
Stayed 2 nights in Aug 2025

8/10 Good

Hristo

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 3 nights in Aug 2025

8/10 Good

Ericka

Travelled with partner
Liked: Cleanliness, staff & service
Very artsy, very demure! Eclectic vibes for sure! Although the room was small, it was nice & cozy. However, when I saw how housekeeping made the bed, I was a bit turned off. The germaphobe in me couldn’t unsee the woman in her uniform sprawled across the bed while making it. Otherwise, everything was great! Perfect location!
Stayed 2 nights in Aug 2025

10/10 Excellent

Cintia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful loved everything. Very aesthetic so cute for pictures.
Stayed 1 night in Sep 2025