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Sonesta ES Suites Chicago - Schaumburg

3.0 star property
Hotel with free breakfast, near Woodfield Mall

Photo gallery for Sonesta ES Suites Chicago - Schaumburg

Lobby
1 bedroom, in-room safe, desk, laptop workspace
Property amenity
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pool
  • Breakfast included
  • Laundry
  • Parking included
The current price is NZ$200
includes taxes & fees
5 Jan - 6 Jan 2026

Explore the area

View map
901 E Woodfield Office Ct, Schaumburg, IL, 60173
  • Place, Woodfield Mall
    ‪3 min drive‬
  • Place, LEGOLAND® Discovery Center
    ‪3 min drive‬
  • Place, Schaumburg Convention Center
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Suite, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Multiple Beds

8.8 out of 10
Excellent
(40 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 59 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Multiple Beds

8.8 out of 10
Excellent
(25 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(31 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 43 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 70 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible (Tub)

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 43 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds (Tub)

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Multiple Beds (Tub)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing, Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible (Hearing, Tub)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing, Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible (Hearing, Tub)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 69 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 43 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible (Hearing)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible (Roll-In Shower)

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 59 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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Embassy Suites by Hilton Chicago Schaumburg Woodfield

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About the area

Schaumburg

At Sonesta ES Suites Chicago - Schaumburg you'll be 2.4 km (1.5 mi) from Woodfield Mall and 2.9 km (1.8 mi) from LEGOLAND® Discovery Center. Highlights at this hotel include a complimentary breakfast, free self-parking and in-room kitchens. .Enjoy the gym, seasonal outdoor swimming pool and pool loungers as well as access to basketball. 500 square feet (46 square metres) of event facilities include 2 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .With a stay at this 3-property class Schaumburg hotel, you'll be 3.4 km (2.1 mi) from Schaumburg Convention Center and 3.9 km (2.4 mi) from Schaumburg Medieval Times.

What's nearby

  • FireZone - 17 min walk - 1.5 km
  • Woodfield Mall - 3 min drive - 2.2 km
  • LEGOLAND® Discovery Center - 3 min drive - 2.5 km
  • Schaumburg Convention Center - 4 min drive - 4.2 km
  • Topgolf - 4 min drive - 3.2 km

Getting around

  • Roselle Medinah Station - 9 min drive
  • Chicago O'Hare International Airport (ORD) - 25 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪Portillo's - ‬13 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬19 min walk
  • ‪Fat Rosie's Taco & Tequila Bar - ‬3 min drive

About this property

Sonesta ES Suites Chicago - Schaumburg

Hotel with free breakfast, near Woodfield Mall
Sonesta ES Suites Chicago - Schaumburg offers its guests a fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is available daily. Event space at this hotel measures 500 square feet (46 square metres) and includes conference space. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Sonesta ES Suites Chicago - Schaumburg. Self parking is free.

This 3-star Schaumburg hotel is smoke free.

  • 112 guestrooms or units
  • 3 levels
  • 7 buildings
  • Conference rooms
  • 500 sq ft of conference space
  • 46 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
Sonesta ES Suites Chicago - Schaumburg offers 112 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. 39-inch LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Schaumburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

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Homewood Suites by Hilton Chicago - Schaumburg
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Basketball
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Business services

  • 2 meeting rooms
  • 500 square feet of conference space

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 27 May and close on 03 September.
  • Pool access available from 10:00 AM to 9:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Sonesta ES Suites Chicago Schaumburg
Sonesta ES Suites Hotel Schaumburg Chicago
Sonesta ES Suites Schaumburg Chicago Hotel
Sonesta ES Suites Schaumburg Chicago
Sonesta ES Suites Chicago Schaumburg Hotel
Sonesta ES Suites Chicago Schaumburg
Hotel Sonesta ES Suites Chicago - Schaumburg Schaumburg
Schaumburg Sonesta ES Suites Chicago - Schaumburg Hotel
Hotel Sonesta ES Suites Chicago - Schaumburg
Sonesta ES Suites Chicago - Schaumburg Schaumburg
Sonesta ES Suites Schaumburg Chicago
Sonesta ES Suites Hotel
Sonesta ES Suites
Sonesta ES Suites Chicago - Schaumburg Hotel
Sonesta ES Suites Chicago - Schaumburg Schaumburg
Sonesta ES Suites Chicago - Schaumburg Hotel Schaumburg

Frequently asked questions

What is the cancellation policy at Sonesta ES Suites Chicago - Schaumburg?

Sonesta ES Suites Chicago - Schaumburg offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonesta ES Suites Chicago - Schaumburg?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Sonesta ES Suites Chicago - Schaumburg on 5 Jan 2026 start from NZ$199.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sonesta ES Suites Chicago - Schaumburg?

Yep, Sonesta ES Suites Chicago - Schaumburg has a free self car park.

Does Sonesta ES Suites Chicago - Schaumburg have a pool?

Sonesta ES Suites Chicago - Schaumburg has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 9:00 PM (Seasonal outdoor pool open from May 27 to September 03).

Does Sonesta ES Suites Chicago - Schaumburg serve breakfast?

Yeah, free buffet breakfast is offered daily from 6:00 AM to 9:00 AM.

Is there a free airport shuttle available at Sonesta ES Suites Chicago - Schaumburg?

No, Sonesta ES Suites Chicago - Schaumburg does not offer an airport shuttle service.

What time are check-in & check-out at Sonesta ES Suites Chicago - Schaumburg?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Sonesta ES Suites Chicago - Schaumburg?

Furry friends are welcome at Sonesta ES Suites Chicago - Schaumburg, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Sonesta ES Suites Chicago - Schaumburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1005 reviews
Rating 8 - Good. 205 out of 1005 reviews
Rating 6 - Okay. 95 out of 1005 reviews
Rating 4 - Poor. 51 out of 1005 reviews
Rating 2 - Terrible. 57 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karina, linden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just woderfull staff, very clean rooms and grounds felt super safe. Thanks I will definitely be back.
Stayed 4 nights in Sep 2025

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

SoNESTA ES not so much

Stain on carpet, doors were dirty. We missed our first day, and never got to take advantage of breakfast. Heater was blowing cold air, and no one did anything! We were cleaning up and loading the car after 1100am. They charged me $100.
Stayed 4 nights in Sep 2025

8/10 Good

Mahesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for breakfast. There were not much vegetarian options. There was nobody to answer questions about whether items in breakfast had eggs or not. The lady who was stocking up the food seemed to not want to talk to anybody. Probably because she was not comfortable speaking english.
Stayed 2 nights in Sep 2025

2/10 Terrible

Geenetra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One room was dirty. The door was damaged. The carpet was dirty. Couch was dirty. I should’ve had took some pictures. Then I will switch to another room. It was no no better. It’s all you make it all this money off this Hotel it’s time to fix it up the rooms clean the carpet hire a new staff to help you keep your hotel up and running
Stayed 2 nights in Sep 2025

8/10 Good

Ivan, Sylvania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Pool water very cold. Rooms were clean but very outdated. Carpet needs replaced.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty carpets look like blood stains in the LR

Stayed 2 nights in Sep 2025

10/10 Excellent

Jalee

Stayed 1 night in Aug 2025

4/10 Poor

Allan

Disliked: Property conditions & facilities
We were assured that the pool would be open during our stay. However, when the kids went to swim in the morning, we were told it was closed for maintenance, with a promise that it would reopen that afternoon. When afternoon came, the pool was still closed. This cycle of promises continued for several days, until we finally decided to leave and move to another hotel. The most disappointing part was that every time we asked, we were told it would open "in a couple of hours," yet it never opened at all during our entire stay.
Stayed 4 nights in Aug 2025

2/10 Terrible

Victor

Stayed 1 night in Aug 2025

6/10 Okay

Cynthia

Stayed 4 nights in Aug 2025

10/10 Excellent

Jenny

Stayed 3 nights in Aug 2025

10/10 Excellent

yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2025

8/10 Good

Jennifer

Stayed 4 nights in Aug 2025

8/10 Good

Kavita

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Aug 2025

6/10 Okay

sonia

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
No water in pool
Stayed 2 nights in Aug 2025

10/10 Excellent

Alonzo

Stayed 1 night in Jun 2025

8/10 Good

Alonzo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Aug 2025

6/10 Okay

Jennesia V.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately, the pool was closed for chemical problems during my entire stay, and I was unable to use it even once. This amenity was the deciding factor in selecting this property, to relax in the mornings with my kids for one last family vacation before my oldest son left for deployment. This property location was an hour drive from the Navy base, so I incurred extra expenses for a rental car, gas, tolls, lost sleep driving and lost the main purpose of booking this hotel. Since the advertised amenity was not provided, I requested a partial refund and was denied. I’m not very happy about this at all.
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

George

Disliked: Property conditions & facilities
Would not stay there again
Stayed 1 night in Aug 2025

2/10 Terrible

Debra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s a really nice property. My family and I checked in at almost 11:00 pm. The first room we got to, had a smell of gas. It was very overpowering so they switched us rooms. The second room had hair on the sheets under the blanket. So they moved us to another room, 3 rooms in under an hour. Our third room was decent, but not great. I left my pants in the first room, which I received in the morning. The manager was able to smell the room and agreed that we should have been moved. When I returned to my room I went to the kitchen and noticed all the yucky imperfections. I opened up the dishwasher and it had dirty dishes and food in it. After closing the dishwasher door, I looked down and saw a roach. At that point I requested a refund and checked out. I received my refund and our four day trip was cut down to one day. The manager was very prompt and nice. But the rooms are a disgusting mess and waste of money.
Stayed 2 nights in Oct 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Sonesta was not what I usually experience at the Sonesta Hotels we’ve stayed at. I rented a 2 bedroom and my wife and I shower was broke, they had to send someone to come fix it while my daughters was there. They felt uncomfortable so as myself to have someone come fix a broken shower and they didn’t compensate for the night. Front desk lady said they don’t do that which is very disappointing and dissatisfying. We will not be coming back to that Sonesta also a customer left prior to checking in telling the front desk his room was dirty, with blood stains on the curtains, not going back sorry.
This was left in my room, had to wait to go to dinner unbelievable
Stayed 2 nights in Aug 2025

4/10 Poor

Raquel

Travelled with family
Disliked: Staff & service, amenities
Very outdated, all areas of the rooms have peeling paint, cracked walls, sticky carpet.
Stayed 3 nights in Aug 2025

4/10 Poor

Kelle, Lexington

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The room next to ours was having a birthday party and there was a dozen kids running and yelling up and down the stairs and in front of our bedroom window and room door from 7 until after midnight and the staff did nothing to stop it even though they said they were not allowed to have a party. It wasn't until two hours after the 10 pm quiet time that they made them be quiet after I said I was going to call the police.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this property. Rooms are spacious and clean. Staff is awesome! Appreciate everything!
Stayed 3 nights in Jul 2025