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Sonesta ES Suites Chicago - Schaumburg

3.0 star property
Hotel with free breakfast, near Woodfield Mall

Photo gallery for Sonesta ES Suites Chicago - Schaumburg

Exterior
Exterior
Lobby
Lobby
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pool
  • Breakfast included
  • Parking included
  • Laundry
The current price is NZ$266
includes taxes & fees
7 July - 8 July

Explore the area

Map
901 E Woodfield Office Ct, Schaumburg, IL, 60173
  • Woodfield Mall
    ‪3 min drive‬
  • LEGOLAND® Discovery Center
    ‪3 min drive‬
  • Schaumburg Convention Center
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪19 min drive‬

Room options

View all photos for Superior Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Multiple Beds

8.4 out of 10
Very good
(21 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 70 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Multiple Beds

8.8 out of 10
Excellent
(38 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed with Sofa bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible (Roll-In Shower)

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 70 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Suite, Multiple Beds, Accessible (Hearing, Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible (Hearing, Tub)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds (Tub)

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Multiple Beds (Tub)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing, Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible (Hearing, Tub)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 67 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 70 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed with Sofa bed, Accessible (Tub)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(26 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Schaumburg

At Sonesta ES Suites Chicago - Schaumburg you'll be 2.4 km (1.5 mi) from Woodfield Mall and 2.9 km (1.8 mi) from LEGOLAND® Discovery Center. Highlights at this hotel include a complimentary breakfast, free self-parking and in-room kitchens. .Enjoy the gym, seasonal outdoor swimming pool and pool loungers as well as access to basketball. 500 square feet (46 square metres) of event facilities include 2 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .With a stay at this 3-property class Schaumburg hotel, you'll be 3.4 km (2.1 mi) from Schaumburg Convention Center and 3.9 km (2.4 mi) from Schaumburg Medieval Times.

What's nearby

  • Woodfield Mall - 3 min drive - 2.5 km
  • LEGOLAND® Discovery Center - 3 min drive - 2.5 km
  • Schaumburg Convention Center - 4 min drive - 4.2 km
  • Schaumburg Medieval Times - 4 min drive - 4.2 km
  • Alexian Brothers Medical Center - 7 min drive - 7.8 km

Getting around

  • Roselle Medinah Station - 9 min drive
  • Chicago O'Hare International Airport (ORD) - 25 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬3 min drive
  • ‪Portillo's & Barnelli's Schaumburg - ‬13 min walk
  • ‪Chick-fil-A - ‬11 min walk
  • ‪Panera Bread - ‬20 min walk
  • ‪McDonald's - ‬10 min walk

About this property

Sonesta ES Suites Chicago - Schaumburg

Hotel with free breakfast, near Woodfield Mall
Sonesta ES Suites Chicago - Schaumburg offers its guests a fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is available daily. Event space at this hotel measures 500 square feet (46 square metres) and includes conference space. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Sonesta ES Suites Chicago - Schaumburg. Self parking is free.

This 3-star Schaumburg hotel is smoke free.

  • 112 guestrooms or units
  • 3 levels
  • 7 buildings
  • Conference rooms
  • 500 sq ft of conference space
  • 46 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
Sonesta ES Suites Chicago - Schaumburg offers 112 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. 39-inch LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Schaumburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Languages

English, Spanish

Similar properties

Lobby

Country Inn & Suites by Radisson, Schaumburg, IL

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.4 out of 5, Excellent, 1,020 reviews
The price is NZ$214
includes taxes & fees
6 July - 7 July
Country Inn & Suites by Radisson, Schaumburg, IL

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Basketball
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Business services

  • 2 meeting rooms
  • 500 square feet of conference space

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 27 May and close on 03 September.
  • Pool access available from 10:00 AM to 9:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Sonesta ES Suites Chicago Schaumburg
Sonesta ES Suites Hotel Schaumburg Chicago
Sonesta ES Suites Schaumburg Chicago Hotel
Sonesta ES Suites Schaumburg Chicago
Sonesta ES Suites Chicago Schaumburg Hotel
Sonesta ES Suites Chicago Schaumburg
Hotel Sonesta ES Suites Chicago - Schaumburg Schaumburg
Schaumburg Sonesta ES Suites Chicago - Schaumburg Hotel
Hotel Sonesta ES Suites Chicago - Schaumburg
Sonesta ES Suites Chicago - Schaumburg Schaumburg
Sonesta ES Suites Schaumburg Chicago
Sonesta ES Suites Hotel
Sonesta ES Suites
Sonesta ES Suites Chicago - Schaumburg Hotel
Sonesta ES Suites Chicago - Schaumburg Schaumburg
Sonesta ES Suites Chicago - Schaumburg Hotel Schaumburg

Frequently asked questions

What is the cancellation policy at Sonesta ES Suites Chicago - Schaumburg?

Sonesta ES Suites Chicago - Schaumburg offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonesta ES Suites Chicago - Schaumburg?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Sonesta ES Suites Chicago - Schaumburg on 7 Jul 2025 start from NZ$265.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sonesta ES Suites Chicago - Schaumburg?

Yep, Sonesta ES Suites Chicago - Schaumburg has a free self car park.

Does Sonesta ES Suites Chicago - Schaumburg have a pool?

Sonesta ES Suites Chicago - Schaumburg has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 9:00 PM (Seasonal outdoor pool open from May 27 to September 03).

Does Sonesta ES Suites Chicago - Schaumburg serve breakfast?

Yeah, free buffet breakfast is offered daily from 6:00 AM to 9:00 AM.

Is there a free airport shuttle available at Sonesta ES Suites Chicago - Schaumburg?

No, Sonesta ES Suites Chicago - Schaumburg does not offer an airport shuttle service.

What time are check-in & check-out at Sonesta ES Suites Chicago - Schaumburg?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Sonesta ES Suites Chicago - Schaumburg?

Furry friends are welcome at Sonesta ES Suites Chicago - Schaumburg, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Sonesta ES Suites Chicago - Schaumburg Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1004 reviews
Rating 8 - Good. 216 out of 1004 reviews
Rating 6 - Okay. 83 out of 1004 reviews
Rating 4 - Poor. 40 out of 1004 reviews
Rating 2 - Terrible. 40 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Carla

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

My family and I have stayed at this hotel several times over many years, and have watched it's service continously decline. There was blood on my children's pillow cases, popcorn behind the television, clogged bathroom sink, and overall decline of aesthetics. The manager did reduce the room rate once I discussed my concerns, but not appropriately based on the concerns. Based on our last few experiences here, this will be our last stay. Not the worst l, but definitely not up to my expectations to continue receiving my patronism.
Stayed 2 nights in Mar 2025

6/10 Okay

Judy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Great Location - Needs Remodel

Great location - close to mall and lots of restaurants. Needs upkeeping and lots of maintenance but it works for a quick family get away.
Stayed 4 nights in Mar 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Excellent
Stayed 1 night in Mar 2025

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Satturu

Stayed 1 night in Mar 2025

6/10 Okay

Diana Climaco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good! The only critique would be that we didn't have enough linens for the amount of people we booked for our stay. There weren't enough staff on call to bring them, either, so we had to stop by late at night to get necessities (towels, washcloths, sheets, blankets). Otherwise, service was excellent, stay was comfortable for a family of 6, and location was wonderful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Rubyrosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant wait to come again
Stayed 4 nights in Mar 2025

10/10 Excellent

Rubyrosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant wait to vist schaumburg again and stay at the sonesta. The room was spotless and fresh smelling. I liked the full kitchen with utensils but i did not cook anything, as i was on vacation and did not want too much domestic stuff to do :) breakfast every morning was good, lots to choose from every day and the coffee was delicious! Grubhub was my savior for tasty lunches and all was delivered within minutes. The bed was very comfortable i slept very well. The front desk staff was amazing both in and out. Five stars all around. One thing to please fix, the weather stripping seal around the door could be replaced/repaired, thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing, from Antonio to the manager everyone treated us very well I would recommend this establishment to anybody
Stayed 7 nights in Mar 2025

10/10 Excellent

Laura

Stayed 2 nights in Mar 2025

10/10 Excellent

JHALIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time
Stayed 2 nights in Mar 2025

6/10 Okay

Aida

Travelled with partner
Disliked: Staff & service, property conditions & facilities
As soon as I arrived there, I gave my license which will say that I’m over 21 to anyone who can read the date that says when someone will be over 21 (passed this age a long time ago). I was questioned if I was over 21 and then told that I’d have a lot of trouble getting into clubs in Chicago with my license (never had any trouble anywhere else because they read the date I mentioned previously). I also thought it was weird to assume I’d be going clubbing (I’m not really a party person so I rarely do that, only do that when I am with my family). I went there to go to the zoo, the aquarium, and just relax with my boyfriend. So now I enter the room, which smelled good and I loved that it had a full kitchen with an oven BUT there were holes in the walls, scuff marks, the headboard was deteriorating, the shower wouldn’t fully transfer to the shower head so the pressure was weak and it was tepid, the same for the sink, the door to the room wouldn’t fully close, the tvs were outdated, and the light above the dining table would keep going darker then brighter. I also didn’t like that I had to go to the front desk for the extra blankets and pillows you usually get in the room for a sofa bed. The whole room needs renovation. I will say that the bed was comfortable and I slept good because of it. The breakfast wasn’t good at all, but I’m not a big fan of powdered eggs or oatmeal with water. To each their own with that one. Overall, we will not be coming back.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jarod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. had confusion with extra charge and staff was very quick and knowledgeable about situation and helped me through it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, amenities
The ‘hotel room’ by was like a small apartment. Bedrooms and vanity’s were spacious, large TV in bedrooms, comfortable beds. Full functioning kitchen, small dining table. The front room carpet was worn and outdated, the couch and chair were vinyl. Everything was clean, no odors. Overall it was great! The carpet and couch isn’t as important as the bedrooms and kitchen.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Sonesta ES is horrible

I checked in and promptly asked for a refund after opening the door to a nightmare of a hotel room. So many terrible things, it would take too many characters to lay them all out. I asked for a refund and the manager, who left the entire unacceptable situation to the front desk employee, refused to refund me. I booked a room at a hotel closer to the venue we were attending, which made the conditions and service seem even more deplorable when the other establishment ended up being more than what I expect in a room. It was also less expensive than this awful place. My daughter’s allergic reaction also subsided the moment we left the Sonesta property. Will never recommend this and bad publicity is spread amongst frequent travelers. Customer service was lacking but having management expecting a guest to accept less than mediocre accommodations without a refund will never be okay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Keisha

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and convenient

Comfortable and convenient
Stayed 1 night in Dec 2024

4/10 Poor

Erin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not very clean

Check in was easy and the employee was kind. The welcome lobby and reception area are nice clean. The room was not so clean. A bug crawled on me in bed and I killed it when pushing it off. Pretty sure it was a bed bu as there was one on the bathroom towel the next morning. The room smelled like weed. Not sure if it was coming from outside or the room beneath ours. The pull out sofa was in bad shape. There were slip covers over the cushions because all the fabric undernearth was falling apart. The sleeper mattress was stained and very uncomfortable due to the springs. The room was not provided with sheets for the sleeper sofa. We had to call down to ask for them and then we had to go back to the front to pick them up. I have stayed in other Sonesta Suites without any problems. I did reach out to the manager to let them know of the problems in the room, but never received a response.
Stayed 1 night in Feb 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice for the price, like a one bedroom aptmnt

the room was pleasantly nice. it was a little confusing trying to find where the room was but she gave me a map. breakfast was typical but not bad. there was more than enough room and I really loved the appliances and the stove and all the cookware and dishes and utensils but I just didn't stay here long enough to use any of them. one of the lamps burned out while I was gone and another didn't work but I found it was unplugged. the toilet paper roll was coming off of the wall and the soap dispenser was empty. that's okay I usually use shampoo for everything anyways. I also had my own soap. everybody was very friendly. there's lots of wildlife around and just as I noticed their mascot ad campaign had something to do with birds, I was attacked by a bird when I stepped out the door haha. there was a nice basketball court but it was too cold for anybody to use. very nice dining area with very comfortable chairs. I felt like I was in a fancy coffee house. for the money you really can't beat this place especially the location. it's right close to woodfield Mall and some new friends of mine. I think I'll stay here again soon. maybe the whole weekend this time so I can cook and relax away from home. I took a video and I think I can only upload pictures here but I'll try
Stayed 1 night in Mar 2025

2/10 Terrible

Brandy

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what I needed
Stayed 2 nights in Feb 2025