Mantra - accommodation in Chippendale

Exceeded expectations with excellent staff. Especially the concierge going above amd beyond to ensure guest satisfaction

The location was very good, right near the marina and Sealife Aquarium. Lots of dining near the waterfront and the Hop on Bus Stop was close by too. This hotel is very large with several restaurants & a bar/ lounge. They have many business people & conference rooms, so lots of people coming & going all day & night. The staff was very friendly & professional. Our room was clean and comfortable & it was very quiet. They took very good care of our luggage storage while we waited for our airport transfer several hours later that day. Only issue we had was regarding their breakfast. We were told at check In that we had to preorder our breakfast buffet for every day of our stay, so we went ahead and added it onto our hotel bill. When we went to the buffet we were consistently asked if we wanted it charged to our room? We told them we had already prepaid, and it took them forever to find that charge on our reservation! So, this was a complete LIE! We did NOT have to preorder — we could have just paid every day as needed. Did not appreciate that! I had to check our bill at check out to make sure we had not been double charged. Maybe the business people don’t care because their corporations are paying, but as a private customer, I do not like being lied to & then questioned about a charge everyday!

Love this hotel - so convenient