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"The accommodation and service at the hotel was very good. Was slightly disappointed that the bar area closed at 10pm, even on a Saturday evening.
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A luxury stay in the heart of Parramatta awaits you at Mantra Parramatta. You'll be 1.3 km (0.8 mi) from Parramatta Park and 2.1 km (1.3 mi) from Rosehill Gardens Racecourse. Highlights at this romantic aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.
Each apartment is individually furnished and features a TV with cable channels, along with WiFi, a coffee/tea maker, and free newspapers. A kitchenette comes with a refrigerator and a microwave, a minibar provides refreshments, and 24-hour room service is also available. A hair dryer, a phone, and an iron/ironing board are also available.
The restaurant, Social House Dining & Bar, is open for breakfast, lunch, and dinner. Social House Dining & Bar is the aparthotel's own bar. Enjoy the fitness center, Turkish bath/hammam, spa tub, and sauna. 2336 square feet (217 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 9:30 AM. There's also the convenience of self parking.
Attractions within a 10-minute drive of this 4.5-star Parramatta aparthotel include Qudos Bank Arena and University of Western Sydney Parramatta Campus.
Property is run by unprofessional managers that are rude and very disrespectful. Do yourself a favour and stay in a different hotel. There are plenty in parramatta.
Posted by Danny, from Homebush on 10 Apr. 2020
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Comment from Hotel Management
12 Apr. 2020
by The Team at Mantra Parramatta
Hello Danny,
Thank you for taking the time to write a review. We are sorry to hear about your experience. Please allow us to provide you with the information that we have collected after a detailed investigation. On the day of your check-out, our team courteously entertained your request wherein you mentioned if the payment for your room and incidentals could be paid the next day as you were experiencing some issues with your bank card. The team went above and beyond their call of duty and made an exception for you so that the payment could be made the following day. Our team as agreed then contacted you the day after wherein you had asked for another extension which was again accepted politely. The third and fourth calls also resulted in further extensions to clear the payment. Afterwards, we sent you an email and made numerous calls that were all ignored or rejected time and again. When we did not receive any response from you for almost a month, the hotel eventually had to write off the amount close to $300 which remained unpaid to date by you.
We take an absolute pride in our customer service and I am confident that there was never any animosity intended from the team or any of the managers towards any of our guest(s). I am sorry if you felt that way; it will certainly be shared with the team.
We trust that the above has clarified all of your enquiries and should you wish to further discuss this in detail, you are more than welcome to contact us.
Thank you once again for your candid feedback and positive comments about the property.
Kind Regards
1 out of 5
Property is good however the customer service is extremely poor. The manager ash has been very rude towards myself, its extremely disappointing that you pay top dollar for a service and end up being treated with disrespect. I hope you can get some training in customer service and treat your customers with respect as we "customers" should be your top priority. Without us you wouldnt have a job. Treat your customers with respect!! And treat them how you would like to be treated!!
Posted by Danny, from Sydney on 10 Apr. 2020
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Comment from Hotel Management
12 Apr. 2020
by The Team at Mantra Parramatta
Hello Danny,
Thank you for taking the time to write a review. We are sorry to hear about your experience. Please allow us to provide you with the information that we have collected after a detailed investigation. On the day of your check-out, our team courteously entertained your request wherein you mentioned if the payment for your room and incidentals could be paid the next day as you were experiencing some issues with your bank card. The team went above and beyond their call of duty and made an exception for you so that the payment could be made the following day. Our team as agreed then contacted you the day after wherein you had asked for another extension which was again accepted politely. The third and fourth calls also resulted in further extensions to clear the payment. Afterwards, we sent you an email and made numerous calls that were all ignored or rejected time and again. When we did not receive any response from you for almost a month, the hotel eventually had to write off the amount close to $300 which remained unpaid to date by you.
We take an absolute pride in our customer service and I am confident that there was never any animosity intended from the team or any of the managers towards any of our guest(s). I am sorry if you felt that way; it will certainly be shared with the team.
We trust that the above has clarified all of your enquiries and should you wish to further discuss this in detail, you are more than welcome to contact us.
Thank you once again for your candid feedback and positive comments about the property.
Kind Regards
The Team @Mantra Parramatta
3 out of 5
Posted by a verified traveller on 20 Mar. 2020
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Comment from Hotel Management
25 Mar. 2020
by Anshuman Sharma
Hello Anonymous,
Thank you for choosing to stay at Mantra Parramatta, and for taking the time to review your experience. I hope that your next stay is more comfortable and that we are able to exceed your expectations.
Kind Regards
2 out of 5
Posted by a verified traveller on 18 Mar. 2020
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Comment from Hotel Management
25 Mar. 2020
by Anshuman Sharma
Hello Anonymous,
Thank you for choosing to stay at Mantra Parramatta, and for taking the time to review your experience. I am sorry but unfortunately, there is not much information provided as to what evoked this negative impression about the hotel. Should you wish to discuss it further, I encourage you to kindly contact us.
Kind Regards
4 out of 5
The accommodation and service at the hotel was very good. Was slightly disappointed that the bar area closed at 10pm, even on a Saturday evening.
Posted by a verified traveller on 14 Mar. 2020
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Comment from Hotel Management
14 Mar. 2020
by Anshuman Sharma
Hello Anonymous,
Thank you for taking the time to review your experience. I am sorry to hear about your disappointment in regards to the bar closing time. We do offer a 24 hours Room Service menu and a fully stocked mini-bar in the rooms. I hope those features helped in making your stay a bit more comfortable. We hope to see you back again in near future.
Kind Regards
5 out of 5
Easy, no fuss check in. Friendly service. Highly recommend.
Posted by a verified traveller on 13 Mar. 2020
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Comment from Hotel Management
14 Mar. 2020
by Anshuman Sharma
Hello Anonymous,
Thank you for choosing to stay at Mantra Parramatta, and for taking the time to provide such an amazing feedback. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back for another great stay!
Kind Regards
4 out of 5
Great location and brilliant sized 2 bedroom apartment.
Don't like dirty dishes and kettle could not be used due to being burnt inside
Room service for 3 scoops of ice cream took over half hour and was melted when we got it.
Posted by a verified traveller on 13 Mar. 2020
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Comment from Hotel Management
14 Mar. 2020
by Anshuman Sharma
Hello Anonymous,
Thank you very much for taking the time to review your Mantra Parramatta. Please accept my apologies for the shortfalls in service that you experienced during your stay. Your feedback has been shared with our Executive Housekeeper and F&B Manager. Please rest assured that we are taking the appropriate measures to address the problem and prevent a similar future occurrence. I hope that you will give us another opportunity to better serve you once again.
Kind Regards
4 out of 5
Only 1x life in operation with large wedding party guests frequently using the lifts slowing all down
Posted by a verified traveller on 8 Mar. 2020
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Comment from Hotel Management
14 Mar. 2020
by Anshuman Sharma
Hello Anonymous,
Thank you for choosing to stay at Mantra Parramatta, and for taking the time to review your experience. Please accept our sincere apologies for the inconvenience that the lift outage caused during your stay. The contractors from lift company were engaged as soon as the lift stopped working. The repairs and follow-up testing did take a bit of extra time though. We look forward to welcoming you back in near future.
Kind Regards
5 out of 5
Posted by a verified traveller on 8 Mar. 2020
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Comment from Hotel Management
13 Mar. 2020
by Anshuman Sharma
Hello Anonymous,
Thank you for choosing to stay at Mantra Parramatta, and for taking the time to provide such an amazing feedback. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back for another great stay!
Kind Regards
4 out of 5
Great Location.
No information sheet/booklet on hotel services. No decent fox channels & no pay/view movies.
Posted by Lucy, from Newcastle on 7 Mar. 2020
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Comment from Hotel Management
13 Mar. 2020
by Anshuman Sharma
Hello Lucy,
Thank you for choosing to stay at Mantra Parramatta, and for taking the time to write a review. We are glad to know that you liked the location. Please accept my apologies for not providing with the hotel information compendium in the room. However i am pleased to advise you that we are in the process of developing a new one and it should be available very soon. Also, the TVs in our rooms come with the functionality of getting connected through an HDMI cable to any of your compatible devices. I hope that we turn your next stay into a great one.
Kind Regards
The following facilities are closed on Christmas Day (25 December) and Christmas Eve (24 December):
Bar/lounge
Property Features
As a guest of Mantra Parramatta, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this aparthotel measures 2336 square feet (217 square meters) and includes conference space. The luxury Mantra Parramatta also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Parramatta aparthotel is smoke free.
231 guestrooms or units
16 levels
2 buildings
2336 sq ft of conference space
217 sq m of conference space
Dining venue
Bar or lounge
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Concierge
Newspapers in lobby (free)
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
, WiFi (surcharge)
Train station: Sydney Parramatta Station (0.4 km / 0.2 mi)
Parking: Self parking available for a surcharge
Room Amenities
Mantra Parramatta offers 231 accommodations with minibars and complimentary newspapers. Each accommodation is individually furnished. Cable television is provided. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Parramatta aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.
In-room kitchenette
Minibar
In-room dining (24 hours)
Television
Cable channels
Refrigerator
Microwave
Coffee maker
Kitchenware
Shower
Newspapers (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Unique furnishings
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.
Social House Dining & Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Social House Dining & Bar - Onsite bar.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, social distancing measures are in place and contactless check-in and check-out are available.
Property is cleaned with disinfectant
Protective clothing is available for guests
Masks are available for guests
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cots (infant beds) available
Property follows a brand or regulatory agency's sanitisation guidelines
Property confirms they are implementing enhanced cleaning measures
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: AUD 25 per person (approximately)
Fee for in-room wireless Internet: AUD 25 per night (rates may vary)
Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
Covered self parking fee: AUD 18.00 per day
Credit card charges are subject to a surcharge of 3.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
