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4.2 out of 5

"Lovely big room. The staff went above and beyond to help us with a work issue. Great parking rates. " More

By a verified traveller on Tue 17 Aug 2021

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Hotel Description

A luxury stay in the heart of Christchurch awaits you at Fino Hotel and Suites. You'll find Christchurch Casino a few steps away and Theatre Royal within a 10-minute stroll. Highlights at this family-friendly property include in-room free WiFi and balconies.

Each apartment is soundproofed and features a TV with digital channels, along with a living room, a dining area, and in-room childcare. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. A down comforter, free local calls, and a safe are also available.

This pet-friendly apartment building offers free WiFi in public areas, a 24-hour front desk, and a terrace. Other amenities include a garden, a computer station, and express check-out. There's also the convenience of self parking.

Places within a 30-minute walk of this 5-star Christchurch City Centre property include Hagley Park and Christchurch Public Hospital.

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max
NZ$131* Per night/room 19 Oct. - 20 Oct.

Corporate Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Standard Suite 2 bedroom - Pet Friendly

Bed Count 2 King Beds Maximum Occupancy 5 Max

Superior Suite 2 Bedroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

Penthouse Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

Fino Hotel and Suites ratings based on 99 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fino Hotel and Suites

Everyone (53) Couples (14) Family (29)
5 out of 5
Lovely big room. The staff went above and beyond to help us with a work issue. Great parking rates.

Posted by on 17 Aug. 2021

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Comment from Hotel Management

24 Aug. 2021 by Ding

Dear Anonymous, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are looking forward to having you again as a guest in our hotel. Best Regards, Ding Wang Front Desk Manager

4 out of 5
Just one heater for large apartment and absolute minimum crockery

Posted by on 13 Jul. 2021

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Comment from Hotel Management

29 Jul. 2021 by Ding

Dear Anonymous, We will take further action on the mentioned feedback, thank you for staying with Fino. Best Regards, Ding Wang Front Desk Manager

4 out of 5
This was our second stay at Fino. Our first time was in a superior apartment and we couldn't fault it. It was clean and quiet. This time we had our small dog with us and we stayed in one of the "pet friendly" apartments. This apartment was very different - not clean and not quiet. I made two complaints during our week long stay about the mouldy shower and the noise between rooms. This apartment also has very marked walls and broken drawers. However, we very much appreciated being able to have our small dog stay with us and the park across the road was perfect for walks. The hotel staff are very welcoming and friendly. We would stay again with our dog but hope they can attend to the shower. My recommendation if you're planning to stay here is to book a superior apartment.

Posted by on 27 Jun. 2021

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Comment from Hotel Management

5 Jul. 2021 by Ding

Dear Anonymous, Thank you for staying with us and sharing your experience. Firstly, I am delighted to hear our service and location made your stay pleasant. I have addressed the shower matter to the relevant department, and we will ensure this is actioned immediately. Thank you again for sharing your stay experience. Best Regards, Ding Wang Front Desk Manager

5 out of 5
The hotel is very convenient, just across the road from the Town Hall. There isn't any street parking but paid parking is available onsite for $5 or next door in an open carpark for $10 for 24 hours.

Posted by on 25 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by Fino Staff

Dear Anonymous, Thank you for the great comments and ratings! I am glad that you have loved our facilities and our location met your expectations. Kind regards,

4 out of 5
I liked the size of bedroom, kitchen & lounge room. The staff was friendly & helpful.

Posted by on 17 May 2021

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Comment from Hotel Management

18 May 2021 by Fino Team

Dear Anonymous, I am glad that you have loved our facilities and thank you for recognizing the excellent work our team does. We look forward to welcoming you back in the future. Kind regards,

5 out of 5
Spacious apartment, comfy beds, great location. We will stay here again.

Posted by on 6 May 2021

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Comment from Hotel Management

11 May 2021 by Fino Team

Dear Anonymous, Thank you for the amazing 5 stars rating. We are glad to know you enjoyed your time with us at Fino Hotel Kind regards,

5 out of 5
We enjoyed our stay, location was great, massage spa on site, would definitely stay again

Posted by on 4 May 2021

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Comment from Hotel Management

4 May 2021 by Fino team

Dear Anonymous, Thank you for the amazing 5 stars rating. We are glad to know you enjoyed your time with us at Fino Hotel. Kind regards,

4 out of 5
Great location, rooms were spacious for family of four. Would definitely stay here again.

Posted by on 30 Apr. 2021

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Comment from Hotel Management

4 May 2021 by Fino team

Dear Anonymous, Thank you for the great comments and ratings! I am glad that you have loved our facilities and our location met your expectations. Kind regards,

4 out of 5
Clean, spacious, handy, and good faciliites incl washing machine and good kitchen. Would prefer a slightly smaller master bed (it was huge - super king?) so that there was more space for luggage

Posted by on 28 Apr. 2021

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Comment from Hotel Management

4 May 2021 by Fino Team

Dear Anonymous, Thank you very much for such encouraging feedback. I am pleased all areas worked together to make your stay a memorable one. Kind regards,

4 out of 5

Posted by on 5 Apr. 2021

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Comment from Hotel Management

18 May 2021 by Fino Team

Dear Anonymous, Thank you for taking the time to rate our hotel. We hope you enjoyed your stay and we are looking forward to hosting your stay again in the near future. Kind regards,

About the Fino Hotel and Suites

Location 87 Kilmore Street, Christchurch, 8013

Property Features

Fino Hotel and Suites offers its guests a terrace, multilingual staff, and a garden. A computer station is on site and WiFi is free in public spaces. The luxury Fino Hotel and Suites also features dry cleaning/laundry services, express check-out, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Fino Hotel and Suites was completed in July 2016. This 5-star Christchurch apartment is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 7 levels
  • Built in 1996
  • Childcare (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Terrace
  • Garden
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Christchurch Railway Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Fino Hotel and Suites offers 52 accommodations with safes and designer toiletries. Rooms open to balconies. These individually decorated accommodations have separate living rooms. Pillowtop beds feature down comforters and premium bedding. Televisions come with digital channels. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Dining room
  • Living room
  • Pillowtop beds
  • Television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Unique decor
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • Pets: NZD 40 per accommodation, per stay
  • Maximum 2 per room (weight limit: 110 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 10.00 per day (in/out privileges)
  • Pet fee: NZD 40 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fino Hotel christchurch
  • Fino christchurch
  • Fino Hotel
  • Best Western Plus Fino Hotel Suites
  • Fino Hotel Christchurch
  • Fino Hotel
  • Fino Christchurch
  • Apartment Fino Hotel and Suites Christchurch
  • Christchurch Fino Hotel and Suites Apartment
  • Apartment Fino Hotel and Suites
  • Fino Hotel and Suites Christchurch
  • Best Western Plus Fino Hotel Suites
  • Fino Hotel Suites
  • Fino
  • Fino And Suites Christchurch
  • Fino Hotel and Suites Apartment
  • Fino Hotel and Suites Christchurch
  • Fino Hotel and Suites Apartment Christchurch

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Apartment property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.