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4.6 out of 5

"Arrived to check-in, reception has moved to a room down the hall, which is not at all welcoming. Suite was great, clean and spacious. Staff were frien ... " More

By a verified traveller on Sat 05 Sep 2020

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Hotel Description

A luxury stay in the heart of Christchurch awaits you at Heritage Christchurch. Within a 20-minute stroll, you'll find popular places like Christchurch Casino and Christchurch Public Hospital. Highlights at this Victorian hotel include an indoor swimming pool, and in-room kitchens and washers/dryers.

TVs with satellite channels are featured in all 35 rooms, and you can enjoy free WiFi, free wired Internet, and iPod docks. Kitchens come equipped with refrigerators, microwaves, and stovetops, and minibars provide free refreshments. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Dining areas, sitting areas, and DVD players are also available.

Enjoy the fitness center, spa tub, and sauna. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Attractions within a 20-minute walk of this 4.5-star Christchurch City Centre hotel include Christchurch Botanic Gardens and Hagley Park.

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$208* Per night/room 3 Nov. - 4 Nov.

Suite, 2 Bedrooms, Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Heritage Christchurch ratings based on 195 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heritage Christchurch

Everyone (111) Couples (56) Business (1) Family (29)
4 out of 5
Arrived to check-in, reception has moved to a room down the hall, which is not at all welcoming. Suite was great, clean and spacious. Staff were friendly.

Posted by , from New Zealand on 5 Sep. 2020

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6 Sep. 2020 by Astrid Hay

Dear Sarah, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that overall you enjoyed your stay, and found our Suites clean and spacious, and staff friendly! We also would like to thank you for your feedback regarding location of Reception desk. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

5 out of 5
Fantastic place to stay. Great accommodation, comfortable bed, great food and one of the best bars in ChCh. Plus it is situated right in the middle of the City. Perfect.

Posted by , from Wellington on 4 Sep. 2020

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6 Sep. 2020 by Astrid Hay

Dear Dave, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. it is wonderful to know that you found the beds comfortable, and location perfect! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

5 out of 5
Great big spacious room. Friendly staff who were helpful

Posted by on 22 Aug. 2020

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Comment from Hotel Management

23 Aug. 2020 by Astrid Hay

Dear Guest, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that overall you enjoyed your stay, and found our Suites spacious, and staff friendly! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

5 out of 5

Posted by on 28 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by Astrid Hay

Dear Guest, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that you enjoyed your stay! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

3 out of 5
The architecture and style is excellent, a feeling of grandeur. Our room was in need of refurbishment; the furniture and fittings were showing wear and the kitchen was dated.

Posted by , from Greymouth, NZ on 2 Jun. 2020

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Comment from Hotel Management

2 Jun. 2020 by Astrid Hay

Dear Carl, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are glad that overall you enjoyed your stay, and would like to thank you for your comment regarding the refurbishment. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

4 out of 5
I liked the big rooms they were very spacious and great for families, we stayed in the 2 bedroom apartment. The entrance into the hotel is VERY confusing as you have to walk through a restaurant area into the lobby which isnt well marked at all. I also didnt like that we couldnt access our car whenever we needed it (as the hotel provide a valet service) and only the staff have the swipe car to carpark.....it actually was really annoying. On a positive note though the staff were very friendly and happy to help. I did feel sorry for the poor staff member working on the Friday night as she was the only staff member there checking in guests, valet parking etc she was running around like a crazy lady because she was so busy and over worked ..... the rest of the weekend they had the appropriate amount of staff to service guests and there requirements.

Posted by on 1 Jun. 2020

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2 Jun. 2020 by Astrid Hay

Dear Guest, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are glad that overall you enjoyed your stay, and found our Suites spacious and our staff friendly and helpful. We do apologize for any inconvenience caused due to only staff being able to access the secure Valet car park, for safety reasons. Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

5 out of 5
A grand building with spacious and well equipped suites. I especially enjoyed using the pool, spa and sauna. OGB bar is also excellent for food and drinks. My only criticism would be that the bed was too soft for me.

Posted by on 1 Jun. 2020

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2 Jun. 2020 by Astrid Hay

Dear Guest, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that you enjoyed your stay! We are however sorry to hear you found the bed too soft, our beds have a special super plush topper to ensure our guests enjoy the comfortable sleep, though we do find some guests have a different preference - we do provide firmer beds, please do not hesitate to let us know your preference during your next stay! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

5 out of 5
We loved the spaciousness and overall first class amenities kids loved the pool and we all loved the spa valet service was a novelty too.

Posted by on 9 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Astrid Hay

Dear Guest, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that you enjoyed your stay and Hotel's amenities! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

4 out of 5

Posted by on 9 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Astrid Hay

Dear Guest, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that you enjoyed your stay! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

5 out of 5

Posted by on 2 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Astrid Hay

Dear Guest, Thank you for taking the time to place feedback on Wotif subsequent to your recent stay. We are delighted that you enjoyed your stay! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

Property Features

As a guest of Heritage Christchurch, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Heritage Christchurch. Parking is available for a fee. This Victorian Christchurch hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • Built in 1906
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Christchurch Intl. Airport (CHC) (10.5 km / 6.5 mi)
  • Train station: Christchurch Railway Station (4.3 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Heritage Christchurch offers 35 accommodations with iPod docking stations and washers/dryers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels and DVD players. Accommodations at this 4.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Christchurch hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include free minibar items and safes. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Separate bedroom
  • Dining room
  • Sitting area
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • Television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ceiling fan

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside reception hours must use an intercom situated at the main hotel entrance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Guestrooms are only accessible via stairs. Elevators are not available. Guests who may encounter issues with stairs should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • No rollaway/extra beds available
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: NZD 20 per night
  • Late check-out fee: NZD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Christchurch Heritage
  • Heritage Christchurch
  • Heritage Hotel Christchurch
  • Christchurch Heritage Hotel
  • Heritage Christchurch Hotel Christchurch
  • Heritage Christchurch Hotel
  • Heritage Christchurch Hotel
  • Heritage Christchurch Christchurch
  • Heritage Christchurch Hotel Christchurch

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.