I’ve regularly chosen ibis One Central for my GITEX visits, relying on its consistency and convenience. Regrettably, this year’s stay was the most disappointing I’ve experienced.
From the outset, the hotel appeared overwhelmed and poorly managed. A long queue at check-in signalled trouble, and things only worsened. Maintenance work—loud and disruptive—persisted from the afternoon until nearly midnight (11:45 p.m.). I enquired at the front desk at 6:30 p.m., 7:45 p.m., and again at 9:30 p.m., only to be told each time that the work was “almost done.” No resolution, no transparency.
To make matters worse, one staff member responded with visible disdain, rolling her eyes as though I were being unreasonable for raising concerns. That level of unprofessionalism is unacceptable, particularly during a major international event.
It’s disheartening to see a trusted brand falter when consistency matters most. I hope management takes this feedback seriously and implements meaningful improvements ahead of next year’s exhibition.