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4.4 out of 5

"Central to the city. " More

By a verified traveller on Sun 10 Oct 2021

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Hotel Description

A luxury stay in the heart of Dunedin awaits you at Scenic Hotel Southern Cross. You'll be within steps of Dunedin Casino and within a short 5-minute stroll of Speight's Brewery. Highlights at this hotel include 2 restaurants, 2 coffee shops/cafés, and a bar/lounge.

All 178 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free newspapers, and hair dryers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Irons/ironing boards and desks are also available.

The restaurant, Carlton Restaurant, is open for breakfast, lunch, and dinner. Conference space and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a gym, and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Dunedin City Centre hotel include Dunedin Public Art Gallery and Regent Theatre.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$147* Per night/room 21 Oct. - 22 Oct.

Suite, 2 Queen Beds, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Superior Room, Connecting Rooms (2 King Beds)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Scenic Hotel Southern Cross ratings based on 439 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Scenic Hotel Southern Cross

Everyone (221) Couples (142) Business (3) Family (62)
5 out of 5
Central to the city.

Posted by on 10 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by FOM

Kia Ora Raymond, We're glad to hear you enjoyed your stay with us, and we hope to see you again in the near future! Warm regards, Roger

3 out of 5
Room was a bit dated. The bathroom sink was in the room not the bathroom which was a bit bizarre. The room needed better heating.

Posted by on 13 Aug. 2021

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Comment from Hotel Management

14 Aug. 2021 by Duty Manager

Dear Guest, thank you for your feedback and we will certainty make note of your comments for future refurbishment. Kind Regards, Gabrielle

4 out of 5
Location was good, clean and comfortable room. Parking was not good considering we paid $20 for the night and parking spaces were full. When we finally got one they were really hard to get into and we had to walk from the carpark to the hotel in the pouring rain.

Posted by on 24 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by DM

Dear Guest, Thank you for taking the time to let us know how your recent stay was and appreciate your feedback. Our sincere apologies in regards to the issues you have raised. Kind Regards, Roger

5 out of 5
Great being so close to the centre of town

Posted by on 18 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by DM

Dear Guest, Thank you for your feedback, we're glad you enjoyed your stay, Kind Regards, Roger

4 out of 5

Posted by on 20 May 2021

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Comment from Hotel Management

31 May 2021 by Sophie

Dear Guest, Thank you for your review, Kind Regards, Sophie

5 out of 5
Was a bit apprehensive about checking in as the reviews seemed to vary greatly. However our space was clean and in good condition, the staff were helpful, friendly and polite. The parking was a bit confusing and we did have difficulty finding a space; didn’t realise when I booked that there was a capping ceremony going on that particular weekend. Would happily stay another time.

Posted by on 14 May 2021

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Comment from Hotel Management

14 May 2021 by Sophie

Dear Guest, We're glad to hear you enjoyed your stay with us, and we hope to see you again in the future! Kind Regards, Sophie

5 out of 5
Air con was a desk fan, which seemed unusual.. but overall a great hotel. Central to all we needed. Will stay here again. The tower room was epic having an upstairs lounge / dining area as well. Very cool as we had friends staying at hotel too so they’d come to our room and have coffee and chat And it have to sit on beds etc

Posted by on 18 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Duty Manager

Kia Ora! We appreciate you taking the time to tell us about your stay, thank you for your feedback

3 out of 5
Terrible restaurant service - I walked out after waiting to be talked to for 15 mins after hearing the waitress tell the next table there was a 40 min delay. She was overworked.

Posted by on 16 Apr. 2021

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Comment from Hotel Management

12 May 2021 by Gabrielle

Dear Guest, thank you for taking the time to let us know how your recent stay was, we really appreciate the feedback. Apologies that your restaurant experience was not up to our usual level on this occasion. Kind Regards, Gabrielle

4 out of 5
Always a good stay at the Scenic, stayed many times before. This room located on the right wing from casino was good. Water pressure good, bed comfortable, linen great. The only issue was a faulty door lock that would take numerous tags to open, even change of cards was not fully successful, of course worked first time with staff there. A we frustrating when come back a little juiced up. Reported on leaving

Posted by on 15 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by Sophie

Dear Guest, We're sorry to hear your room cards acted up during your stay but we're glad that you enjoyed the rest of your stay, Kind Regards, Sophie

3 out of 5
Staff wonderfull but had cheaper room and when open curtains not impressed about the state of the windows and frames - need cleaning

Posted by on 9 Apr. 2021

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Comment from Hotel Management

10 Apr. 2021 by Sophie

Dear Guest, Thank you for bringing the window frames to our attention, we will pass this on to our Housekeeping team. We're glad to hear our staff were wonderful and we hope to see you again in the future, Kind Regards, Sophie

About the Scenic Hotel Southern Cross

Location 118 High Street, Dunedin, 9016

Property Features

There are 2 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and concierge services are also featured at the luxury Scenic Hotel Southern Cross. Parking is available for a fee. This 4.5-star Dunedin hotel is smoke free.

  • 178 guestrooms or units
  • 2 dining venues
  • 2 coffee shops
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Dunedin Railway Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Scenic Hotel Southern Cross offers 178 accommodations with minibars and complimentary newspapers. Beds feature premium bedding. 29-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Carlton Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Ports OCall Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast.

  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 19.00 per day
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Southern Cross
  • Scenic Hotel Southern Cross
  • Scenic Hotel Southern Cross Dunedin
  • Scenic Southern Cross
  • Scenic Southern Cross Dunedin
  • Scenic Southern Cross Hotel
  • Southern Cross Scenic Hotel
  • Scenic Southern Cross Dunedin
  • Scenic Hotel Southern Cross Hotel
  • Scenic Hotel Southern Cross Dunedin
  • Scenic Hotel Southern Cross Hotel Dunedin

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.