Luxury accommodations in Ellerslie

Stayed here for a weekend staycation, our room was in the pinnacle tower and was very clean and spacious. Staff were very helpful, attentive and kind. If staying here I would recommend staying in a pinnacle tower room as the normal tower looked to be busy at all times of the day.

Very friendly staff. We even got a free upgrade.

The good:The room was styled nicely and spacious. I was welcomed as well as given a welcome gift. The hotel is in a very good location to be close to activities as well as restaurants. There is a bridge that will take you to their casino as well as the sky tower, restaurants and other activities. The bad: They give you the option to reuse towels and wash cloths. My used *wet* wash cloth was rolled and set atop an unused one. That did not make sense to me. I ordered a club sandwich from room service that was so awful in taste that I only had one bite. Not toasted, chicken no flavor, just not good. When the cleaning people came the next day, they cleaned and left the room service tray from the day before with the old sandwich. The good far outweighs the bad with this hotel, I would just think twice about the club sandwich.