Enghien-les-Bains Hotels with Hot Tub in Room

Chambre parfaite pour une nuit en transit avant vol. Personnel accueillant et sympathique. À quelques minutes du terminal

I’m a person who likes to travel frequently and stay in different hotels, but the Hyatt was the worse. I personally recommend stay away from this hotel. Specially for the staff in the from desk, specially.this people didn’t know how to speak with costumer. Impolite, not manners at all, I feel very bad in this hotel and the manager comes later and I nothing happened . At the end for me and my wife was terrible experience, and Once again, don’t go the this place.

When I originally booked this hotel, I realized within minutes that I had accidentally booked for the date my flight left the U.S. rather than the date I would actually arrive in Paris. Even though I caught the mistake immediately, the hotel refused to let me change the reservation dates. I explained that I would be arriving the following day, and they assured me that this would not be an issue. Because I had booked the stay months in advance, I followed up again with the hotel several days before my trip — both by email and by phone — to confirm that my room would be held and that I would not be marked as a no-show. I completed every pre-check-in document they sent and gave every possible indication that I would, in fact, be arriving. Despite all of this, the hotel gave my room away. When I arrived, I was told my reserved room was no longer available, yet I was still charged for the extra night — even though they clearly profited from reselling the room to someone else. They attempted to offer me a replacement room without the view I had specifically paid extra for, along with a complimentary breakfast as compensation. Neither came close to addressing the cost difference, inconvenience, or frustration caused by the situation. I would never recommend staying here.