2/10 Terrible
shanette
Travelled with group
31 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is HORRIBLE!! Front desk staff is rude as ever!! I walked in the lobby and it smelled like molded wood that they tried to cover up with air fresheners. There isn’t any WiFi that can reach your room only downstairs at the lobby which might explain why they’re always in their phones. I came for a quick stay and the lady that claimed she needed to speak with me only kept complaining I couldn’t booked an excursion because I didn’t have time! IT MY TRIP! I had numerous issues with the staff. They claimed my room was ready came in no towels or anything. They have no iron boards, blow dryers dressers nothing in the room. Waited 1 1/2hr for towel and a wash cloth to take a shower. Walked around the corner the back to find the housekeeping on her phone talking and laughing and when I asked for one she rudely said “I’ll be right there” and still took 20mins! In the morning at 8am I get woke up by a loud knock and her hollering housekeeping and when I said “Not right now” she still opened it with her keys and came in my room. Toilet got backed up after one single use, so I went to get a plunger from the front desk that night. In the am 8:30-9 I’m laying in bed after a shower and I hear one single loud knock and then a man opens my door claiming to be a Plumber and can clearly see me in a towel and continues to have a conversation on if I still need help with plumbing!!!I’ll never come here again, it was a horrible experience and I felt unsafe and definitely not comfortable
shanette
Stayed 2 nights in Mar 2025