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Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

3.5 star property

Photo gallery for Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun-loungers, beach towels
Property video
4 restaurants, breakfast, lunch, dinner served; pizza
Snack bar
Outdoor pool, pool umbrellas, pool loungers

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$541
includes taxes & fees
20 Mar - 21 Mar

Explore the area

View map
Doubloon Road And Churchill Dr., Freeport, Grand Bahama
  • Place, Garden of the Groves
    ‪4 min drive‬
  • Place, Sanctuary Bay
    ‪5 min drive‬
  • Place, Taino Beach
    ‪6 min drive‬
  • Airport, Freeport (FPO-Grand Bahama Intl.)
    ‪15 min drive‬

Room options

Room Superior with Ocean View

  • Sleeps 4

Room Superior with Garden View

  • Sleeps 4

Superior Room, 1 King, Non-Smoking

  • Garden view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Queens, Non-Smoking

  • Garden view
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Superior Ocean View, 1 King, Non-Smoking

  • Sea view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Superior Ocean View, 2 Queens, Non-Smoking

  • Sea view
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Accessible 1 King Bed, Non-Smoking

  • Garden view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Accessible 1 Queen Bed, Non-Smoking

  • Garden view
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

About the area

Freeport

A family-friendly stay in Freeport awaits you at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive. You'll be 3.5 km (2.2 mi) from Garden of the Groves and 5 km (3.1 mi) from Pirate's Cove Zipline and Water Park. Highlights at this beachfront property include 4 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Viva La Pizza, serves pizza and is open for dinner. At the property's own beach bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also free self parking, along with the convenience of car rentals on site. .Near this 3.5-property class Freeport property, you'll find Taino Beach.

What's nearby

  • Garden of the Groves - 4 min drive - 2.9 km
  • Sanctuary Bay - 5 min drive - 3.2 km
  • Taino Beach - 6 min drive - 4.2 km
  • Pirate's Cove Zipline and Water Park - 6 min drive - 4.2 km
  • Fortune Hills Golf and Country Club - 7 min drive - 6.2 km

Getting around

  • Freeport (FPO-Grand Bahama Intl.) - 16 min drive

Restaurants

  • ‪Viva Café - ‬2 min walk
  • ‪Sand Bar On Fortuna Beach, The bahamas - ‬1 min walk
  • ‪Blackbeard Tree Bar - ‬6 min drive
  • ‪Bamboo - ‬1 min walk
  • ‪Viva Don Diego Mexican Restaurant - ‬1 min walk

About this property

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

Some rates at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the free beach club on site and sunloungers for a relaxing day at the beach. At Viva Fortuna Beach by Wyndham, A Trademark All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. This Victorian property also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking is free.

This 3.5-star Freeport property is smoke free.

  • 276 guestrooms or units
  • 2 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
Viva Fortuna Beach by Wyndham, A Trademark All Inclusive offers 276 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Freeport property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hacienda Don Diego
  • Junkanoo
  • Viva Café
  • Viva La Pizza

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Bodyboard
  • Canoeing
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Paddleboard
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

As of 14 Mar 2026, prices found for a 1-night stay for 2 adults at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive on 20 Mar 2026 start from NZ$541, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Yep, Viva Fortuna Beach by Wyndham, A Trademark All Inclusive has a free self car park.

Are there any beaches close to Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

The closest beach to Viva Fortuna Beach by Wyndham, A Trademark All Inclusive is Taino Beach (3.4 km).

Is there a spa on site at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Yep, there is an onsite spa at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Viva Fortuna Beach by Wyndham, A Trademark All Inclusive have a pool?

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Viva Fortuna Beach by Wyndham, A Trademark All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive.

Is Viva Fortuna Beach by Wyndham, A Trademark All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Viva Fortuna Beach by Wyndham, A Trademark All Inclusive is a hit with families.

Is there a free airport shuttle available at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

No, Viva Fortuna Beach by Wyndham, A Trademark All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Viva Fortuna Beach by Wyndham, A Trademark All Inclusive?

No, pets and service animals are not allowed.

Viva Fortuna Beach by Wyndham, A Trademark All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 263 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 202 out of 1000 reviews
Rating 4 - Poor. 140 out of 1000 reviews
Rating 2 - Terrible. 140 out of 1000 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Taneha

Stayed 1 night in Dec 2025

4/10 Poor

Derrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We purchased an ALL INCLUSIVE vacation at VFW. When we arrived, we were informed that ONLY VIP MEMBERS would be served name brand beverages. This was a very disappointing revelation. Mostly friendly staff and beautiful property. We also reserved a Superior KING room. We received a room with 2 smaller beds. We went on vacation to help boost our marital bond. Sleeping separately does not support that. If I had wanted the 2 smaller beds I would have reserved that style room. Overall I’m giving a generous 2 star review. They really should consider treating occasional guests with the same benefits “ VIPS”enjoy. Less than bottom shelf liquor is NOT what was sold to in the grossly misleading resort description.
Stayed 7 nights in Nov 2025

4/10 Poor

Goodness, Charlotte

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Best part is the beach access, the food offering at the resort was ok. Restaurants were booked most days. The buffet was only other option food was often cold.
Stayed 5 nights in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 5 nights in Nov 2025

8/10 Good

IZABELA

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Overall, our stay was very good. We were welcomed with a fruit platter and champagne delivered to our room, which was a lovely gesture. However, the rooms definitely need renovation. In our bathroom there was mold on the ceiling, and the walls in the room were dirty. The bed was comfortable and the bedding was clean. Despite the room issues, the atmosphere outside was wonderful and the staff were very friendly.
Stayed 3 nights in Nov 2025

6/10 Okay

Jesse

Travelled with group
Liked: Cleanliness
Stay: November 2025. Like most places, there were pros and cons. Pros: Beautiful beach and ocean views, fun activities like kayaking, archery, snorkeling. Activity staff was very friendly and engaging. Enjoyed the pool side activities and appreciated the hard work they put in throughout the day all the way through the night shows. Bar staff made good drinks and were always friendly and approachable. Cons: Property could use a refresh. Unfortunately photos in listing are for members-only rooms and the other rooms were dated and lacked adequate lighting. Food was just average aside from Viva Cafe. Some front lobby staff lack customer service. When setting up restaurant reservations, you have to reserve by room number, and # of people in your room. We had another party arrive a day after and could not add them to the reservation until they arrived and had a room number...not a problem. It was very difficult to add them the next day and guest service person seemed very annoyed she was being asked to do so. Got to the restaurant that night and they were not on the reservation. They eventually agreed to seat us but again seemed annoyed at doing so and their service towards our table was noticeably less than the other tables throughout the evening. Come to find out the other room was reserved for a completely different time than our reservation so there was no attempt by this person at guest services to try to add another room to our reservation.
Stayed 5 nights in Nov 2025

10/10 Excellent

Amy Lenore, Columbia

Stayed 7 nights in Nov 2025

6/10 Okay

Michelle

Travelled with partner
We request a room downstairs because my husband and I don’t do stairs very well, now we did requested this several months ago but we ended upstairs. We ask for another room they said there was none available. So my vacation wasn’t as nice it should of been
Stayed 8 nights in Nov 2025

4/10 Poor

Victoria Rose Owens

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stay: November 2025 We did not receive the room type we reserved, and while mistakes happen, the front desk staff was rude, dismissive, and blamed Expedia instead of helping. Very poor customer service at check‑in. Resort grounds were nice — good pool, beautiful beach, and fun activities like trapeze, archery, and nightly games/shows. Unfortunately, the rooms were old and worn: poor lighting, dingy showers, uncomfortable beds, thin sheets, and dated furniture. Walking past the “club” rooms, it was clear they were more updated than the standard rooms. Food at the buffet was average. Restaurant reservations were frustrating — every guest needed a room number, but even after providing them, the info wasn’t passed to the restaurant, causing confusion and staff making a big deal about incorrect numbers. Service overall was lacking. No staff came around for drink orders; everything had to be ordered at the bars, unlike other resorts we’ve visited. Overall: Nice grounds and activities, but rude front desk staff, outdated rooms, and poor dining/service made this a disappointing stay.
Stayed 5 nights in Nov 2025

4/10 Poor

Amma

Disliked: Property conditions & facilities
The food wasn't that great. The rooms are old. There isn't to much activities in the hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tyler

Stayed 7 nights in Nov 2025

2/10 Terrible

Lauren

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay started with the discovery that our bathroom was never cleaned before we checked into our room. A large clump of black hair came out of the drain when we first turned the shower on. It then took 2 additional attempts to clean the room to average standard. The food at the buffet was not edible. No variety. Could tell that they used previous food and recycled it into other dishes. For example- hot dogs were on the lunch buffet when we arrived on Sunday. Saw those dogs for breakfast and lunch the next day. By the time they took them off the buffet, they were shriveling up and dry from sitting under the heat lamps. It was not just the quality of food that was lacking, there was not enough food. They would make pancakes for the Buffett in the morning that opened at 7:00 am. They were gone by 8:00 and they would not make any more. Not much left on the buffett at 9:00. The resort also needs to figure out how to keep the insects (especially flies and bees)off the food. Would find them stuck to the tongs! The best part of the trip was the beautiful beach. Wyndham has made many improvements to the resort after a hurricane swept through 6 years ago, but rooms need renovation. They have the potential to be a great place, but due to being poorly managed housekeeping and food service the resort has a lot to be desired. If they would spend less time trying to get guests to buy into their VIP and vacation clubs, and more time making their resort better for current guests.
The pineapple was brought out a second time as you can see it is turning brown
Beautiful view everyday!
Stayed 5 nights in Nov 2025

4/10 Poor

kelly

Stayed 6 nights in Nov 2025

6/10 Okay

Denise A

Travelled with partner
Liked: Staff & service
Front desk needs to do a better job at check-in by giving out schedules so guests know what’s coming up and when things close. Also, while the room was clean, when it rained, it rained in leisure areas as well as the eating area. Please also add authentic Bahamian food to the menu.
Stayed 2 nights in Aug 2025

6/10 Okay

lyndaska

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall the experience was nice... the room could have been a bit cleaner, there was a dead roach on floor upon check in and mold on the curtain but we enjoyed all the other amenities
Stayed 2 nights in Nov 2025

8/10 Good

Lisa

Travelled with family
Liked: Staff & service
Most of the staff was OVER the top - friendly, professional, eager to engage in conversation and to be helpful.
Stayed 4 nights in Nov 2025

10/10 Excellent

Magaret

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Vashti

Stayed 3 nights in Oct 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and staff was absolutely outstanding
Stayed 5 nights in Oct 2025

6/10 Okay

Jean

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the price was okay, Unfortunately the cleanliness of the room bathroom was poor.
Stayed 2 nights in Sep 2025

6/10 Okay

Kenya

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Property really need maintenance and general cleaning. Rooms didn’t feel clean at all. Over all this place has potential to be nice but it’a not being kept up properly.
Stayed 1 night in Oct 2025

6/10 Okay

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The food quality and preporation was not very good.
Stayed 4 nights in Oct 2025

8/10 Good

Ariel

Liked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Yaima

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to enjoy a quiet and beautiful weekend, very friendly and profesional staff. Stunning beach to sunbathe... Definitely will be back at this hotel
Stayed 2 nights in Oct 2025

4/10 Poor

SHARDA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We would never stay here again or recommend it to others. The floors in the rooms are always wet because of the AC causing condensation on the floors, mirrors, and windows. The room barely had any light so good luck getting ready. During my stay I slipped and fell multiple times on the hard floor due to the AC wetting the floor and due to one more fall as we were leaving, I will have to see a doctor with a toe injury. The TV in our room was extremely outdated and barely worked—it even shut off completely for an entire night while it rained, leaving us with absolutely nothing to do. The toilet didn’t flush properly, and while the buffet food was decent, it was rarely open when we were actually hungry. They close many times a day. The snack bar, which stays open until 6 PM, only served burgers and hot dogs—and they often ran out. On our last day, a tropical storm hit. Guests were advised to stay indoors, but at one point, the buffet, snack bar, and convenience store were all closed at the same time—leaving absolutely no food options for several hours. Meanwhile, staff were still working out on the beach. They also are unwilling to help with any discounted rates if a natural disaster cancels flights. They will happily leave you stranded even after you spent over 2k at their facility and show no type
Stayed 7 nights in Sep 2025