Thon Hotels - accommodation in Groot Schaddeken Dries

Had to wait too long for a drink, then my bill, then to pay in the bar

The hotel was beautifully designed, with large, well presented rooms. Staff were pleasant and helpful. You have access to the rooftop pool and spa. The location of the hotel it with in walking distance of the main historical sites.

The rooms themselves were fine. However, when we arrived, there was no air conditioning during a very hot string of days. The check in staff did not seem to know how to fix it, and they said that it may not be fixed for a few days! When I contacted the manager, at the staff's request, she never responded back!! After a warm night, we talked to a new hotel staff person who said the fix was actually quite simple and he had the air conditioning up and running in about 15 minutes. Why this problem, which affected many people in the hotel, could not have been resolved right away is beyond me. The manager was clearly unable or unwilling to deal with hotel problems.