Best Western - accommodation in Hilo

The location is great. Has everything you need. The fan above the bed is great. Along with the oscillating fan, there is no need for air conditioning. The view of the bay is beautiful. Was nice to have the coffeemaker, fridge and microwave. Will definitely stay there again on future visits. A wonderful place with friendly staff. Recent guest in room 219

The Ocean view room, had a ocean view. The staff was courteous but for the price paid, I felt the room was quite dated. No microwave in the room, if you want to heat up some food ( The town was almost dead at 7pm, with few dining options). No phone USB chargers as well. I would be okay if this was costing half of what I paid.

The staff was concerned with us getting there before 8pm. We hurried to get there and did not stop for dinner. We arrived to check in at 5pm and the staff seemed eager to show us our rental and get out of there (we were the last and maybe only ones to check in that day). There was a living room but there were beds in it. The shower was challenging to figure out how to use. It had two handles (neither were marked) which seemed to produce cold water no matter how I turned the handles! On the second day, the bananas that we had bought at the grocery store the day before had ants all over them and the kitchen table. Overall experience was not great especially for the price.