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Mercure Istanbul West Hotel and Convention Center

Property class: 5 and above

Photo gallery for Mercure Istanbul West Hotel and Convention Center

A modern hotel with multiple floors, illuminated windows, and a prominent sign for 'Pullman Hotel'.
An indoor swimming pool with clear glass walls, lounge chairs, and umbrellas.
A modern lobby with tiered wooden slats, a large potted plant, leather sofas, and a marble floor.
A hotel room with two beds, a desk, a chair, and a TV.
A buffet with various food items including cheese, salmon, and vegetables.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Yenibosna Merkez Mahallesi, 1 Asena Sok No:15, Istanbul, Istanbul, 34295
  • Place, Kuyumcukent
    ‪7 min walk‬
  • Place, ArmoniPark Outlet Center
    ‪2 min drive‬
  • Place, Sefakoy Kultur ve Sanat Merkezi
    ‪3 min drive‬
  • Airport, Istanbul (IST)
    ‪28 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a small table, and two bedside lamps.

Superior Double Room, 1 Double Bed

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

A hotel room with two large beds, a desk, a chair, a lamp, and a large window with curtains.

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed with Sofa bed

A hotel room with a large bed, two bedside tables, a nightstand, a desk, a chair, and a lamp.

Superior Suite, 1 Double Bed with Sofa bed

  • City view
  • 62 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Istanbul

A luxury stay in Istanbul awaits you at Mercure Istanbul West Hotel and Convention Center. You'll be 2.7 km (1.7 mi) from Sefakoy Kultur ve Sanat Merkezi and 3.7 km (2.3 mi) from Florya Cd.. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include Swedish massages, body treatments and aromatherapy. Enjoy the indoor swimming pool, gym, Turkish bath/hammam and Hot tub. Business amenities include 2 meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a sauna and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Bahcelievler hotel, attractions include Mall of Istanbul and Istanbul Expo Center.

What's nearby

  • Kuyumcukent - 7 min walk - 0.6 km
  • ArmoniPark Outlet Center - 2 min drive - 2.2 km
  • Sefakoy Kultur ve Sanat Merkezi - 3 min drive - 2.6 km
  • Mall of Istanbul - 5 min drive - 7.4 km
  • Taksim Square - 18 min drive - 18.4 km

Getting around

  • Atakoy - Sirinevler Station - 7 min drive
  • Atakoy Station - 10 min drive
  • Istanbul (IST) - 34 min drive

Restaurants

  • ‪Huzur Kebap - ‬10 min walk
  • ‪Sebat Lokantası - ‬6 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Vintage Restaurant - ‬1 min walk
  • ‪Irish Pub - ‬16 min walk

About this property

Mercure Istanbul West Hotel and Convention Center

Mercure Istanbul West Hotel and Convention Center offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. A hot tub, a sauna, and spa services are also featured at the luxury Mercure Istanbul West Hotel and Convention Center. Self parking is free.

This 5-star Istanbul hotel is smoke free.

  • 377 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • Built in 2016
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Pool or billiards table
  • Beauty salon
  • No smoking on site
  • Water dispenser
  • Dining venue
Mercure Istanbul West Hotel and Convention Center offers 377 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Istanbul hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: TRY 1,200 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 12 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities or services will be unavailable from August 21 2026 to December 31 2026 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Business centre
  • Daily housekeeping
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool
The property will be renovating from 21 August 2026 to 31 December 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Business centre
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Istanbul West Hotel and Convention Center

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately TRY 1200 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 14311

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Pullman Istanbul Yesilkoy opening January 2016 Hotel
Pullman Yesilkoy opening January 2016 Hotel
Pullman Istanbul Yesilkoy opening January 2016
Pullman Yesilkoy opening January 2016
Mercure Istanbul Yesilkoy Hotel
Mercure Yesilkoy Hotel
Mercure Istanbul Yesilkoy
Mercure Yesilkoy
Mercure Istanbul Airport Hotel
Mercure Istanbul Airport
Mercure Istanbul West Hotel and Convention Center Hotel
Mercure Istanbul West Hotel and Convention Center Istanbul
Mercure Istanbul West Hotel and Convention Center Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Mercure Istanbul West Hotel and Convention Center?

Mercure Istanbul West Hotel and Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Mercure Istanbul West Hotel and Convention Center?

Yep, Mercure Istanbul West Hotel and Convention Center has a free self car park.

Are there any beaches close to Mercure Istanbul West Hotel and Convention Center?

The closest beach to Mercure Istanbul West Hotel and Convention Center is Florya Beach (4.4 km).

Is there a spa on site at Mercure Istanbul West Hotel and Convention Center?

Yep, there is an onsite spa at Mercure Istanbul West Hotel and Convention Center. You'll enjoy heaps of services like body treatments and Swedish massages. The Spa/Beauty services will be unavailable from August 21 2026 to December 31 2026 (dates subject to change).

Does Mercure Istanbul West Hotel and Convention Center have a pool?

Mercure Istanbul West Hotel and Convention Center has an indoor pool. The swimming pool will be unavailable from August 21 2026 to December 31 2026 (dates subject to change). The property will be renovating one of the swimming pools from August 21 2026 until December 31 2026 (completion date subject to change).

What luxury perks are available at Mercure Istanbul West Hotel and Convention Center?

Mercure Istanbul West Hotel and Convention Center features a full-service spa, a health club and an indoor pool.

Is Mercure Istanbul West Hotel and Convention Center family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Mercure Istanbul West Hotel and Convention Center is a hit with families.

Does Mercure Istanbul West Hotel and Convention Center serve breakfast?

You bet, buffet breakfast is served daily between 7:00 AM and 10:30 AM. Please note that breakfast will unavailable between August 21 2026 and December 31 2026 (subject to change).

Is there a free airport shuttle available at Mercure Istanbul West Hotel and Convention Center?

No, Mercure Istanbul West Hotel and Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Istanbul West Hotel and Convention Center?

Yep, you can grab a meal at Mercure Istanbul West Hotel and Convention Center's onsite restaurant that serves international cuisine.One of the dining venues will be unavailable from August 21 2026 to December 31 2026 (dates subject to change). The property will be renovating its dining venue from August 21 2026 until December 31 2026 (completion date subject to change).

What time are check-in & check-out at Mercure Istanbul West Hotel and Convention Center?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mercure Istanbul West Hotel and Convention Center?

No, pets and service animals are not allowed.

Mercure Istanbul West Hotel and Convention Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 44 out of 110 reviews
Rating 8 - Good. 24 out of 110 reviews
Rating 6 - Okay. 18 out of 110 reviews
Rating 4 - Poor. 12 out of 110 reviews
Rating 2 - Terrible. 12 out of 110 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Thanks
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
na
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and horrible security and manager. Disgusting place from carpets to toilet and shower. The manager shouted at me because I ordered beverages and food from outside for my diet… Horrible experience
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not helpful, Place is not clean, no iron in room
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness
the staff are not very proffessional
Stayed 4 nights in Apr 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Stuff attitude is bad
Stayed 6 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Water pressure in the showers were low. Could not get an invoice from the Chinese restaurant located inside the hotel.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of being assisted by Ali, the Manager at Pullman Istanbul Hotel & Convention Center, and I cannot praise him enough for the outstanding service he provided. From the very beginning, Ali was calm, attentive, and incredibly polite. He went above and beyond to make sure every detail of our stay was taken care of, and his professionalism truly stood out. What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable. Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.
Stayed 5 nights in Sep 2025
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Not quiet and not clear.
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service

Limited Hotel

First of all, just about everyone working there was rude except for Yusef- who did offer some assistance to one problem. The room on average was 80 degrees Fahrenheit every day and night despite closing the curtains, leaving window open and sometimes turning off the vent. The first night, I called to desk for someone to come look. Man on phone said they’d send someone but no one ever came. The room itself is very nice, spacious, and comfortable beds. We had our do not disturb sign on the one night, went out to eat for a couple hours, only to come back and find someone did go into the room as evident by items left on the desk. There is nothing close and in walking distance. It was easier to get a taxi going over the Pullman Convention/Hotel side than the Mercure since both are actually in the same building. Housekeeping was attentive to our rooms and directions. WiFi was sporadic as we were constantly getting kicked off or got the message “unable to join.” In the future, I’d pass on staying here.
Twin bed room
Toilet side of WC.
Bath tub and shower.
Eco-friendly
Stayed 3 nights in Nov 2024
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Amenities
Duşun camı yoktu, içerisi soğuktu ve televizyon yayını kesilip duruyordu
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Çok temizdi
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Personel cok kibar ve ilgiliydi, yatak bazalari biraz kirliydi. Yastiktan mi yoksa kiliflardan mi bilemiyorum ama terleme yapti, sanirim urunler polyester. Tabi polyester olmasinin artisi olarak temiz ve beyaz nevresimler vardi. Genel olarak begendik. Odayi kahvaltisiz tuttugumuz icin kahvaltiyi deneme firsatimiz olmadi. The staff were very polite and attentive. The bed bases were a bit dirty. I’m not sure if it was because of the pillows or the pillowcases, but they made us sweat — I think the materials are polyester. The advantage of them being polyester was that the sheets were clean and white. Overall, we liked the place. Since we booked the room without breakfast, we didn’t have the chance to try it.
Stayed 7 nights in Oct 2025
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Kötü
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort
Resepsiyondaki arkadaşlar çok ilgisiz
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel odası ve temizliği mükemmeldi . Fakat aşağıda bulunan cafenin müşteri kitlesi , içeride yoğun nargile kokusu ve hizmet anlamında çok memnun kalmadık . yine de önemli olan konaklama ve oda olduğu için 5 yıldız veriyorum
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evet
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
İş için 3 gece konakladım. - Oda ve banyo iyi temizlenmemişti. - Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi. - Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz. - İnternet bir gün tamamen yoktu diğer günler çok yavaş.
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Schiet niet op
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Liked: Room comfort
Oda gayet sıcak,geniş ve konforluydu onun dışında çalışanların kendi içinde sert bir kavgaya tutuşmalarına şahitlik etmek rahatsız ediciydi,TV'de Arap kanallarının çoğunlukta olması da hoş değildi. Bir de dışardan yiyecek sokulmaması ve oldukça saçma buldum.Bir grup turist yiyecek ve içecek olan çantalarıyla geçmek istediğinde güvenlik çok sert uyarıp içeriye grubu sokmadı bile. En azından bu otelde böyle bir kural var lütfen bir dahaki sefere dikkat etmenizi rica ediyoruz diye ılımlı bir uyarıda bulunulsaydı bari..Yani personellerin tavrı genel olarak hoş değildi.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
İdare eder
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Otelin içerisi olması gereken daha tenhaydı, neredeyse terk edilmiş gibi. Oda temiz, yataklar ise rahattı.
Stayed 2 nights in Oct 2024