Banyan Tree - accommodation in Ko Yao

Excellent stay

The hotel was in a beautiful location with 3 pools and was connected to a small secluded cove with a beach, where it was possible at high tide to snorkel. The staff were fantastic; helpful, kind and keen to assist with anything needed. The hotel was well maintained and clean. Facilities were good. There were multiple bars and restaurants on site, with a large selection of different types of food.

The Paradox resort is very well located within proximity to Karon beach, shops, bars amd restaurants. Our room was upgraded to the penthouse suite which is very spacious and it even has a mini pool on the roof. Unfortunately, there was a lot of rain the first day and there were several leaks from the ceiling and sliding door that made it a bit uncomfortable. We contacted the front desk and they offered to move us to another room but with all the rain going on, we decided to just stay in the same room. The staff was gracious to bring plenty of towels to absorb the water and replenished them often. I was also granted a late check out on our last day that was very convenient since we were catching a later flight to go home. The food was excellent including the breakfast buffet and in room dining menu offered a variety of dishes. The pool and surrounding areas were well maintained also. Overall the staff and services were very attentive however the property needs some updates. I would stay here again but in a different room.