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4.8 out of 5

"Room is run down and poorly lit " More

By a verified traveller on Fri 08 Sep 2023

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Hotel Description

A luxury stay in Subang Jaya awaits you at Dorsett Grand Subang. Within a 5-minute stroll you'll find Subang Jaya Medical Centre and Taylor's College within a 15-minute walk. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and an outdoor swimming pool.

The buffet restaurant, Terazza Brasserie, is open for breakfast, brunch, lunch, and dinner. Piano Lounge is the hotel's own lobby lounge. Enjoy the gym, sauna, kids' swimming pool, and pool loungers. 26996 square feet (2508 square meters) of event facilities include 12 meeting rooms and a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of a free theme park shuttle.

Attractions within a 10-minute drive of this 4.5-star Subang Jaya hotel include Sunway Pyramid Mall and Paradigm Mall.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$82* Per night/room 21 Apr. - 22 Apr.

Dorsett Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Dorsett Grand Subang ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Dorsett Grand Subang

Everyone (3) Family (1)
4 out of 5
Room is run down and poorly lit

Posted by on 8 Sep. 2023

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Comment from Hotel Management

12 Sep. 2023 by Christina

Dear Yeok, thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered due to the poor condition of the room. Please be assured that we will immediately address the room maintenance and lighting issues to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

5 out of 5

Comfortable room & brilliant staff

I was extremely impressed with both the quality of the facility & the spaciousness of my room. The fine details regarding the presentation of the room were both unexpected & truly appreciated. The bed was extremely comfortable, a welcome relief after 3 nights on an extremely hard mattress at a far more expensive hotel in KUL. The staff were knowledgable when I needed help navigating locally. The concierge organised transport with Grab, significantly cheaper than a standard taxi & very thoughtful. Many thanks for such a delightful stay!

Posted by , from Adelaide, Australia on 9 Oct. 2017

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Comment from Hotel Management

11 Oct. 2017 by Christina

Dear Carly, thank you for taking the time to share your review with us. We are pleased to know that you had a positive experience with us and were impressed with our hotel's overall quality and services. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager

5 out of 5
Pros: Locatioon close to work
Location: Just right
Facilities: Modern; Value: Amazing; Service: Professional; Cleanliness: Pleasant;

Posted by , from Australia - NSW - Sydney on 31 Mar. 2013

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5 out of 5
Location: Wonderful
Facilities: Brand new; Value: Great deal; Service: Phenomenal; Cleanliness: Gleaming;

Posted by , from Australia - NSW - Sydney on 29 Mar. 2013

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Property Features

Dorsett Grand Subang offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Business amenities include a business center and 12 meeting rooms. Event space at this hotel measures 26996 square feet (2508 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Dorsett Grand Subang. A theme park shuttle and a train station drop-off service are free. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Subang Jaya hotel.

  • 1 building
  • 478 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 2 bars or lounges
  • 26996 sq ft of conference space
  • 2508 sq m of conference space
  • Built in 1981
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Kuala Lumpur Subang Jaya KTM Komuter Station (2.1 km / 1.3 mi)
  • Property shuttles: Free theme park shuttle and shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Dorsett Grand Subang offers 478 air-conditioned accommodations with safes and complimentary newspapers. These individually furnished accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and bidets. This Subang Jaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Sitting area
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Terazza Brasserie - This buffet restaurant serves breakfast, brunch, lunch, and dinner.

The Emperor - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Cafe Aroma - This café specializes in local cuisine and serves lunch and dinner. Open daily.

Piano Lounge - Onsite lobby lounge. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 100.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Cash or credit card deposit required
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Security system
  • Children stay free - maximum age 4
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 39 for children
  • Uncovered self parking fee: MYR 3 per day
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorsett Grand Subang
  • Dorsett Hotel Subang Grand
  • Subang Grand Dorsett
  • Sheraton Subang Hotel
  • Sheraton Subang Jaya
  • Subang Jaya Sheraton
  • Dorsett Grand Subang Hotel
  • Dorsett Grand Hotel
  • Dorsett Grand
  • Dorsett Grand Subang Hotel
  • Dorsett Grand Subang Subang Jaya
  • Dorsett Grand Subang Hotel Subang Jaya

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.