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Best Western Resort Kuta

3.5 star property
Family-friendly hotel with full-service spa and free breakfast

Photo gallery for Best Western Resort Kuta

Bar (on property)
Business centre
Minibar, in-room safe, desk, laptop workspace
Exterior
Lunch and dinner served, Asian cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Room service
  • 24/7 front desk
The current price is NZ$66
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
Jl. Kubu Anyar, No. 118, Kuta, Bali, 80361
  • Place, Discovery Shopping Mall
    ‪8 min walk‬
  • Place, Waterbom Bali
    ‪9 min walk‬
  • Place, Kuta Beach
    ‪10 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪2 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, Garden View

Junior Suite, 1 King Bed, Non Smoking, Garden View

Junior Suite, 1 King Bed, Non Smoking, Garden View

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
LCD TV
Bidet
Hairdryer
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden View Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Garden View Twin Room

  • Sleeps 2

View all photos for Deluxe Garden View King Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Garden View King Room

  • Sleeps 2

View all photos for Deluxe King Room With Pool View

Minibar, in-room safe, desk, laptop workspace

Deluxe King Room With Pool View

  • Sleeps 2

View all photos for Superior Twin Room

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

  • Sleeps 2

View all photos for Superior King Room

Minibar, in-room safe, desk, laptop workspace

Superior King Room

  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Non Smoking, City View (Shower Only)

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking, City View (Shower Only)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Bidet
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Garden View

Deluxe Room, 2 Single Beds, Non Smoking, Garden View

Deluxe Room, 2 Single Beds, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Bidet
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Pool View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Bidet
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, City View (Shower Only)

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Non Smoking, City View (Shower Only)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Bidet
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, Balcony, Pool View

Deluxe Room, 2 Single Beds, Balcony, Pool View

Deluxe Room, 2 Single Beds, Balcony, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Bidet
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Bidet
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Pool Access

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, Pool Access

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Bidet
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • Sleeps 2

View all photos for Deluxe Twin Room With Pool View

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room With Pool View

  • Sleeps 2

View all photos for Deluxe Room With Pool Access

Minibar, in-room safe, desk, laptop workspace

Deluxe Room With Pool Access

  • Sleeps 2

2 Single Beds, Non-Smoking, Deluxe Room, Pool View, Balcony

  • Sleeps 2

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About the area

Kuta

A family-friendly stay in the heart of Kuta awaits you at Best Western Resort Kuta. Within just a 15-minute stroll, you'll find popular places like Kuta Beach and Waterbom Bali. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The restaurant, Ambrosia, serves Asian cuisine and is open for lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and spa services. Free full breakfast is available daily between 6:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free area shuttle. .You'll be 3.2 km (2 mi) from Legian Beach and 4.6 km (2.9 mi) from Double Six Beach with a stay at this 3.5-property class Kartika Plaza hotel.

What's nearby

  • Paradiso Bowling and Billiards Center - 6 min walk - 0.6 km
  • Discovery Shopping Mall - 8 min walk - 0.7 km
  • Waterbom Bali - 9 min walk - 0.8 km
  • Kuta Beach - 10 min walk - 0.9 km
  • Tuban Beach - 12 min walk - 1.0 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 11 min drive

Restaurants

  • ‪Ayam Betutu Pak Man - ‬2 min walk
  • ‪RM Padang - Mita Minang - ‬1 min walk
  • ‪Samo Coffee Bali - ‬5 min walk
  • ‪Yuma resto - ‬2 min walk
  • ‪Circle K - ‬1 min walk

About this property

Best Western Resort Kuta

Family-friendly hotel with full-service spa and free breakfast
Best Western Resort Kuta offers its guests a full-service spa, an outdoor pool, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Best Western Resort Kuta. An airport shuttle (available on request) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Kuta hotel.

  • 1 building
  • 111 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Best Western Resort Kuta offers 111 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8 AM to 10 PM on request
  • Free area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ambrosia

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (104 centimetre high)
  • Lift (81 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways (88 centimetre wide)

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Resort Kuta

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Kuta
Best Western Resort Kuta
BEST WESTERN Kuta Beach Bali
Best Western Kuta Beach Hotel Kuta
Best Western Resort Kuta Hotel Kuta
Best Western Resort Kuta Bali

Frequently asked questions

Is parking available at Best Western Resort Kuta?

Yep, Best Western Resort Kuta has a free self car park and free valet parking.

How much does it cost to stay at Best Western Resort Kuta?

As of 27 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Resort Kuta on 6 Dec 2025 start from NZ$66.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Resort Kuta?

Yep, Best Western Resort Kuta is a short 13-minute walk from Kuta Beach.

Is there a spa on site at Best Western Resort Kuta?

Yep, there is an onsite spa at Best Western Resort Kuta. You'll enjoy services like massages.

Does Best Western Resort Kuta have a pool?

Best Western Resort Kuta has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Best Western Resort Kuta have a waterslide?

No, there is no waterslide at Best Western Resort Kuta, but Waterbom Bali is a short 10-minute walk away.

Is Best Western Resort Kuta family-friendly?

You bet! With amenities such as a children's pool, babysitting services and laundry facilities, it's no surprise that Best Western Resort Kuta is a hit with families.

Does Best Western Resort Kuta serve breakfast?

You bet, complimentary full brekkie is on offer daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Best Western Resort Kuta?

No, but there's an airport shuttle that runs from 8 AM - 10 PM on request for a fee.

Is there a bar or restaurant at Best Western Resort Kuta?

Yep, they've got a lounge bar and an onsite restaurant that serves Asian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Resort Kuta?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Resort Kuta?

No, pets and service animals are not allowed.

Best Western Resort Kuta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 236 reviews
Rating 8 - Good. 95 out of 236 reviews
Rating 6 - Okay. 45 out of 236 reviews
Rating 4 - Poor. 16 out of 236 reviews
Rating 2 - Terrible. 8 out of 236 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Marcus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had bed bugs. Changed me to a different room and that one also has bed bugs.
Stayed 1 night in Aug 2025

10/10 Excellent

Ali

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing very good
Stayed 1 night in Aug 2025

10/10 Excellent

Lucia timora oliveira

Stayed 3 nights in Jul 2025

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, they even were nice enough to upgrade or room. Staff at front desk really good and helpful. Only thing the restaurant was slow they took about an hour to get meals . There was only one other table. Could understand if was a busy time . By in saying that all the food was delicious
Stayed 1 night in Mar 2025

10/10 Excellent

wan azwan amin

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2025

4/10 Poor

Roslyn

Travelled with partner
Disliked: Amenities, property conditions & facilities
Run down and not a great area. Only booked to store bags as had a late flight. Glad I didn’t have to sleep there.
Stayed 1 night in Sep 2024

6/10 Okay

Craig

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort was okay on the outside, but our room was not particularly well maintained; The doors onto the patio could not be locked at all. The vanity basin in the bathroom wasn't attached to the vanity top at all at one end. The grouting around the bath looked like a monkey had done it (albeit a reasonably clever monkey). The TV had poor reception with interference lines through the picture, despite fruitless efforts by staff to remedy it. The bed linen didn't fit the bed properly. There was often a faint smell of sewerage in the bathroom. The pool was nice, and was kept very clean. However, there were only a few sun loungers available around the pool due to space constraints. The staff were all very friendly, and we couldn't find fault with them. We thought that a resort under the Best Western umbrella would have been maintained to a higher standard. Despite these issues, we still felt that the resort offered average value for money, as breakfast was included in the room rate.
Stayed 12 nights in Jul 2024

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Pulling up business after Covid is not easy, but the whole team displayed commitment in doing so. We could tell that from their great customer service and professionalism. Special shout out to the GM Ivan, also Mr. Pande and Ms. Satya who constantly sought for feedback from customers and we’d seen instant changes and improvements during the several day stay. Thank you!
Stayed 5 nights in Jun 2024

2/10 Terrible

Shahid, Bonner

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property photos are different from what is shown online. There were mosquitoes in the room. Bed sheets were not clean, there were stains on the sofas, etc. Didn’t look into bathroom. We just checked-in, searched for another hotel and checked-out within an hour. The staff was polite and courteous thought.
Stayed 4 nights in Dec 2023

10/10 Excellent

Natasha

Stayed 1 night in Nov 2023

8/10 Good

Kerstin

Travelled with family
Liked: Cleanliness, room comfort

Fine for a short layover near airport

This airport is close to airport and cost efficient. It has all the right amenities, but seems alittle “tired”. Clean. Spa was closed.
Stayed 1 night in Jul 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, staff, room, property - I can't fault this hotel. Was given a massive room and the staff couldn't have been more friendly or functional. I particularly liked the breakfast and pool area. But for the price this package represents massive value.

6/10 Okay

CRAIG

Disliked: Cleanliness, amenities, property conditions & facilities
No restaurant… No towels in the room… Construction
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay

Good spot, great staff, very comfortable. Kotobuki restaurant across the street is very good. Three minimarts and ATMs across the street.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel overall good little things like no safety deposit box in room,phone didnt work,housekeeping taking 2 days to clean spillage up,
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a disappointing hotel. Staff were less than friendly and helpful. Sheets in 3 or of the 4 rooms were dirty. Bathroom was not cleaned in one bedroom. Was told breakfast was going to cost 75k every morning upon arriving for first breakfast was tired to be charge 10k staff member was argumentative and then food was not restocked on the buffet. Stayed one nbight and left. Would never stay again or recomend this place
Stayed 7 nights in Jul 2019

8/10 Good

John David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for the value. Not walking distance to anything interesting though.
Stayed 3 nights in May 2019

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay.

Had a very pleasant stay at the Best Western Resort in Kuta. Very Helpfull and informative staff as well as a stunning gardener and pool area.
Stayed 3 nights in Jan 2019

8/10 Good

Yinjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with swimming pool, lurge rooms
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

daze, USA

Liked: Staff & service, room comfort

OK

Good rate for room... good food and nice room condition... execpty never choose room 2119... door has problem locking... was ok till my last 2 days and hotel didn’t have a remedy for me... over all not bad service!!!
Stayed 5 nights in Nov 2017

8/10 Good

Kenny

Liked: Staff & service, property conditions & facilities, room comfort
Good but the room look bit old and not very clean
Stayed 10 nights in Sep 2017

8/10 Good

Ketut Kamajaya

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Really bad experience

Rain water as leaking in the middle of the night. I Asked the reception people to change my room .Initially they said can u adjust for this night and they will change the room.I said no then they give me another room in the third floor no one supported to carry my things it was 5 bags I carry myself. Then I accidentally booked for six days they only cleaned my room once.very bad WiFi I compliant 4 times no response. Pool is good. Breakfast is good. Rest was atrocious. I won't recommend for any one.

2/10 Terrible

Nk, kuala lumpur, malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience. Overall my holiday is spoiled because of my stay here. Do not recommend to any even if it's a last options. Hotel receptionist are not friendly, not helpful and rude to customer. Don't be surprised if the receptionist yelled or scream at you. Basically they will not look into your request if you do not ring them more thn 5 or 6 times. They provide dirty towels in room and some room don't even have towels. Upon requesting no one even turn up, unless you are willing to walk to the receptionist. Aircond is not working!! Horrible breakfast! Overall it is nightmare!! Do not get impressed with the pictures posted. You will regret choosing this hotel!!!!!