Hotels & Accommodation near Legends Outlets Kansas City

We had to wait 15 minutes to check in. Granted we arrived at the hotel at 9pm and there was a sign at the desk saying someone would be out shortly. When the staff member arrived, they looked disheveled and out of it. Several other guests were also in line waiting to check in. We were also charged a parking fee but were not informed that this charge would be added and didn’t find out until we got our credit card bill. The hotel itself was nice and in a good location. A lack of communication and poor customer service made the experience less than desirable.

Our room was clean and plenty of space. Staff is friendly. Breakfast not so good. Coffee was cold and did not have much food at 9:15.

Self Parking in a pasture was charged $20.00, a day (very sad) and I am disabled or else pay for Valet parking, which was much higher priced. Those are your options. Was not able to connect to WiFi entire time in room or in public areas of the resort. Took my granddaughter there for getting good grades in school as a surprise gift The Front desk was no help with the wifi connection, they told me to go back to my room and try Margaritaville Guest 2 WiFi that might work. (Never worked) -The 5oclock bar was closed down, so NO beverages at outdoor pool. It was very hot and cannot take your own beverages into gated pool area. ((Very sad) it was hot outside with no hydration available. No advertisements of where to get a breakfast, which is not provided. For a fee, and nothing in room stating where to get amenities for breakfast.you need to advertise where this breakfast is. You have to go walk around the resort to find out what is in the resort and what is open or closed. For beverages. The air vent duct blows directly down on your face when laying in bed, had to get a maintenance worker to physically come and move the vents from blasting in my face. He used a pair of pliers to move vents upward. Never did get WIFI connection the entire time at the resort. Asked front desk several times about this. Granddaughter was upset because, social media has to have wifi connection to send her friends pictures of her experience. Greeting staff was great.