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THE 1O1 Bali Fontana Seminyak

4.0 star property

Photo gallery for THE 1O1 Bali Fontana Seminyak

A modern hotel with a glass-bottomed pool surrounded by lush greenery and a multi-story building with balconies.
A cozy interior with seating, a chandelier, and a display wall with various items.
A modern interior with a long bench seating area, a kitchen in the background, and large windows offering a view of the outdoors.
A modern building with multiple floors, large windows, and a central courtyard with seating and plants.
A modern hotel room with a large bed, a wooden platform, a small table with a plant, and a view of greenery outside.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$54
includes taxes & fees
30 July - 31 July

Explore the area

View map
Jl. Dewi Sri no. 68, Legian, Bali, 80361
  • Place, Legian Road
    ‪9 min walk‬
  • Place, Legian Beach
    ‪16 min walk‬
  • Place, Kuta Beach
    ‪4 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪11 min drive‬

Room options

View all photos for Room

Premium bedding, minibar, in-room safe, desk

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

Premium bedding, minibar, in-room safe, desk

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a large bed, a wooden chair, a small table with fruit, and artwork on the walls.

Superior Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room

A hotel room with a large bed, a wooden headboard, a small table, a chair, and a window with curtains.

Deluxe Double or Twin Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

A modern hotel room with a large bed, a sitting area with red ottomans, a wardrobe, and a desk with a lamp.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

A modern hotel room with a large bed, a leather sofa, a glass coffee table, and a balcony with a view.

Suite

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

Premium bedding, minibar, in-room safe, desk

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room, Pool View

A hotel room with a large bed, a balcony with a view, a small table, and a chair.

Deluxe Double or Twin Room, Pool View

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room Pool Access

A hotel room with a large bed, a headboard, a balcony with a view, a small table, and a chair.

Deluxe Double or Twin Room Pool Access

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

About the area

Legian

At THE 1O1 Bali Fontana Seminyak you'll be within a 20-minute stroll of Legian Road and Legian Beach. Highlights at this resort include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Suma Spa can include massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, Portabella, serves Italian cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the gym, kids' swimming pool and pool loungers as well as access to a playground. 1291 square feet (120 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Dewi Sri resort include Trans Studio Mall and Kuta Beach.
View more Resorts in LegianOpens in a new window

What's nearby

  • Legian Road - 9 min walk - 0.8 km
  • Sunset Star - 9 min walk - 0.8 km
  • Legian Beach - 16 min walk - 1.4 km
  • Double Six Beach - 4 min drive - 2.4 km
  • Kuta Beach - 4 min drive - 3.6 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 22 min drive

Restaurants

  • ‪Fontana Hotel - ‬1 min walk
  • ‪Nasi Tempong Indra - ‬1 min walk
  • ‪Iga Bakar Gardapati - ‬1 min walk
  • ‪Uncle Pipin - ‬4 min walk
  • ‪Kedai Hou Ah! - ‬2 min walk

About this property

THE 1O1 Bali Fontana Seminyak

THE 1O1 Bali Fontana Seminyak offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this resort measures 1291 square feet (120 square metres) and includes a conference centre. A children's pool, spa services, and gift shops/newsstands are also featured at the business-friendly THE 1O1 Bali Fontana Seminyak. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Legian resort.

  • 1 building
  • 136 guestrooms or units
  • 3 levels
  • 1291 sq ft of conference space
  • 120 sq. m of conference space
  • Built in 2012
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
THE 1O1 Bali Fontana Seminyak offers 136 accommodations with minibars and a safe. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Suma Spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

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  • Parking included
  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 120,000 for adults and IDR 90,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Portabella
  • Sunny 16 Cafe

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,291 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Portable shower seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 6:00 AM and noon
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at THE 1O1 Bali Fontana Seminyak

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 450000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 120000 for adults and from IDR 90000 for children
  • Airport shuttle fee: IDR 400000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 50 per cent of room rate for check-in between 6:00 AM and noon
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: IDR 450000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 9120209130996

We should mention

  • Pool access available from 6:30 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Fontana
Bali Fontana Hotel
Fontana Bali
Fontana Bali Hotel
Fontana Bali Legian
Fontana Hotel
Fontana Hotel Bali
Fontana Hotel Bali Legian
Hotel Fontana Bali
Fontana Hotel Bali Kuta
Fontana Hotel Bali PHM Collection Legian
Fontana Hotel Bali PHM Collection
Fontana Bali PHM Collection Legian
Fontana Bali PHM Collection
Fontana Hotel Bali a PHM Collection

Frequently asked questions

What is the cancellation policy at THE 1O1 Bali Fontana Seminyak?

THE 1O1 Bali Fontana Seminyak offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at THE 1O1 Bali Fontana Seminyak?

As of 23 Jul 2026, prices found for a 1-night stay for 2 adults at THE 1O1 Bali Fontana Seminyak on 30 Jul 2026 start from NZ$54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at THE 1O1 Bali Fontana Seminyak?

Yep, THE 1O1 Bali Fontana Seminyak has a free self car park and free RV/bus/truck parking.

Are there any beaches close to THE 1O1 Bali Fontana Seminyak?

Yep, THE 1O1 Bali Fontana Seminyak is a short 16-minute walk from Legian Beach.

Is there a spa on site at THE 1O1 Bali Fontana Seminyak?

Yep, Suma Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does THE 1O1 Bali Fontana Seminyak have a pool?

THE 1O1 Bali Fontana Seminyak has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:30 AM to 6:30 PM.

What makes THE 1O1 Bali Fontana Seminyak a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at THE 1O1 Bali Fontana Seminyak.

Is THE 1O1 Bali Fontana Seminyak family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that THE 1O1 Bali Fontana Seminyak is a hit with families.

Does THE 1O1 Bali Fontana Seminyak serve breakfast?

Yeah, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at THE 1O1 Bali Fontana Seminyak?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at THE 1O1 Bali Fontana Seminyak?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at THE 1O1 Bali Fontana Seminyak?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at THE 1O1 Bali Fontana Seminyak?

No, pets and service animals are not allowed.

THE 1O1 Bali Fontana Seminyak Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 298 out of 672 reviews
Rating 8 - Good. 277 out of 672 reviews
Rating 6 - Okay. 60 out of 672 reviews
Rating 4 - Poor. 22 out of 672 reviews
Rating 2 - Terrible. 15 out of 672 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Razif

Liked: Cleanliness, staff & service, amenities
Nice hotel and strategic location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food! And the breakfast buffet is stellar. The staff is friendly, helpful and gracious. I see no reason for me to stay anywhere else anytime I'm in Bali.
Stayed 21 nights in Jan 2026
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

aseem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful staff and excellent service. Excellent value.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Nov 2023
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and excellent staff
Stayed 7 nights in Oct 2023
Verified

8/10 Good

Restu P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a decent, and staff was friendly and helpful
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, room decent size. The hotel has a great vibe and decor. Pool area wonderful with a tropical garden that is well maintained. The hotel is in an area with loads of local food options. Would definitely stay here again
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

KOTOHIRO

Liked: Cleanliness
Good
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Kaushal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and service with housekeeping almost everyday. The hotel had a great breakfast spread which helped a good start each day.
Stayed 4 nights in Aug 2023
Verified

6/10 Okay

RAJAN

Disliked: Staff & service
Staff were nice and welcoming, but the restaurant service wasn’t great, and communication was hard. The room and internet were good, but I wouldn’t stay here again.
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and very helpful. Pricing is all so important
Stayed 5 nights in Jun 2022
Verified

10/10 Excellent

Wuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally awesome!! We’ll be back for sure
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Allan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I like the area around the hotel..but the service for the cleaning the room and stuff very slow.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Iizuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They celebrated my boyfriend's birthday with a lovely birthday cake and we loved it so much. Big thank you from Japan
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Sep 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel gave us an upgraded room for a family of 3 and a connecting room with the rest of our party. Service was good overall. Breakfast didn’t have too many variety but it did change everyday. Ac in the room wasn’t as strong even at the lowest setting. Location was within walking distance to good restaurants around the area
Stayed 5 nights in Sep 2023
Verified

4/10 Poor

Pernille Aashika

Disliked: Staff & service

Bad hotel

It’s not four stars! The food was boring and different every time we ordered. The staff was bad at English. They forgot something that we ordered.. and I got Bali belly… so thank you…
Stayed 7 nights in Oct 2024
Verified

8/10 Good

faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid to go outside after 10 pm .
Stayed 4 nights in Jan 2024
Verified

8/10 Good

An Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was responsive to help find my lost item after checkout. Very comfy bed, 2 toilets for convenience. Nice breakfast with a fair range of choice. Cleaning staff was really nice, too. However, the view of our room is not nice. Needs more sockets, especially near the bed. Should equip 4 of each items (cups, spoons...) for Family room. And a water dispenser, even shared one, would be more eco-friendly than bottled ones. Not a lot of restaurants within walking distance but some convenience stores will do. Hotel also allows food delivery service.
Stayed 3 nights in Feb 2024
Verified

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is definitely much older than when the pictures are from. The room was quite beaten down and it didn’t seem clean. Also there was an extreme amount of humidity in the room making everything including the bedding feel damp. We were also woken up by house keeping knocking on our door at 4am as they were bringing room service to other guests and mixed up the rooms.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took the family room and it was spacious! Staff were amazing. Our room was well serviced daily. We stayed for 9 days. We panicked at one point when we left our safe opened one day and only to realize it in the afternoon when we were out, we came back immediately and nothing was stolen! 5 stars! Only 1 small negative feedback: we requested to borrow 1 fork. It was chargeable at 20k even if we returned it. Why? I don’t get it.
Stayed 8 nights in Jul 2023
Verified

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Beware of this property! On our visit to Indonesia, we have visited, Jakarta at the Wyndham Casablanca, 4 star and worth every penny, great place. We stayed in Jogjakarta, 4 star worth every penny, great place again. Not in the best area but exceptional service and nice clean rooms. And then we flew to Bali expecting another great place to stay, it looked great in the pictures and then we arrive to a seedy dark hotel. The rooms had a fowl odor like they were trying to cover up some other smell, there was mold and soap scum in the shower area and stains on the head board from god knows what. We stayed the night and checked out 3 days early for our 4 day reservation. The staff apologized and proceeded to tell us how all the hotels in Bali are like there's, they offered a different room but I told them if they are like that, then we don't want another room. I asked them to refund our payment for the 3 days that we did not stay and they said, (that is against company policy) So the long and the short of it is, we drove 20 minutes down the road and found a great room at the Holiday Inn Resort Tanjung Benoa, I highly recommend it, It was a great room for just a few dollars more a night. I'm from the U.S. and if your going to fly 20 hours to get somewhere, my advice is to really be careful, we bought a picture and we got burned. If you want a nice place to stay, stay away from this place.
Stayed 4 nights in Jan 2023
Verified

4/10 Poor

Brigita

Disliked: Cleanliness, staff & service, property conditions & facilities
Our shower was so dirty that I felt like I was getting dirtier getting in. Needed a thorough scrub. What didn’t help was we had a non-slip mat down on the tiles but it wasn’t moved or cleaned the entire time we were there and it looks as though it was there and not thoroughly cleaned long before we arrived. They had no sign for guests to ask for new sheets/bedding and they weren’t changed until the day before we checked out and it was only done as specifically asked the housekeeping staff to do this. Floors in the room are sticky (I note that I saw they were swept each day) but I think the cleaning solution they used was making the floors sticky. At one point our aircon unit wasn’t working and we discovered this in the early hours of the morning. I called reception about it being off and rather than informing me that they could manually turn the aircon back on, they said “please wait a moment”; hung up, and didn’t call back. I called back again and the same. Then after waiting 10mins after the second call, I walked down to reception in my pyjamas to speak directly with someone. They finally said they’d have someone turn it back on for me - happened instantly. This happened again on another day and I asked again why they kept turning off the aircon. I finally got the response that it turns off when you remove the keycard from your room, and once removed, it needs to be switched back on by a technician - Strange. Noisy smokers in corridor every night.
Stayed 6 nights in Aug 2023
Verified

8/10 Good

HIDETAKA

Liked: Cleanliness, amenities
立地も良く 綺麗なホテルでした
Stayed 1 night in Jan 2026