Outrigger - accommodation in Lihue

Room did not fill up soap dispensers. Shower had rust stains. Elevator smelt homeless. Renovating but very old and unkept. Pictures were deceiving.

Amazing hotel/resort. Awesome location. Rooms were nice sized. Only thing to complain about is why don’t places have fans in their bathrooms anymore.

This was, unfortunately, one of the worst hotel stays I’ve ever experienced. On our first night, the fire alarms went off around midnight and continued for nearly an hour. Not once did we receive any communication or even a basic apology from the hotel, which was extremely disappointing. There were also several maintenance issues in our room. The shower and sink drains were clogged, causing water to drain very slowly. While the property is currently under construction, the condition of the wall in our room was poor and clearly unfinished. Getting to and from the room was also inconvenient, requiring multiple elevator transfers. If you happen to forget something in your room after reaching the parking lot, it’s honestly quicker to just buy it elsewhere than make the trip back. To make matters worse, the battery in our room’s door lock died, leaving us waiting outside for quite some time until staff could come and fix it. While it’s clear the resort is attempting improvements through ongoing construction, the issues we encountered were unrelated and should not have happened regardless. Additionally, the location is quite secluded, meaning longer drives to reach most attractions around the island. Overall, I would not recommend staying here. For a similar price point, you’re better off choosing a hotel with fewer issues and a more convenient location.