4/10 Poor
Patti
22 Feb 2024
Liked: Room comfort
Smells of sewer gas
The place has an odor of sewer gas that pervades the elevator and lower floor apartment. Multiple staff members denied smelling it, and it was very strong. Our friends also smelled it both in our First floor apartment sndd do in their fifth floor apartment. We made them aware as soon as we checked in for a four night stay and were told they were “ fully booked” and there was no possibility of changing rooms. We brought it to their attention numerous times. There was little evidence of many people staying there.
On the positive side. The renovation was tastefully done and all fixtures were clean. We are also in the midst of a dispute where Hotels.com took a 30% deposit, for which they gave us a paid receipt, yet we were charged the full amount at check in. No one is being helpful from either the apartments or hotels.com. Located in a very busy part of town.
Patti
Stayed 4 nights in Feb 2024