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Novotel London Heathrow Airport T1 T2 and T3

4.0 star property

Photo gallery for Novotel London Heathrow Airport T1 T2 and T3

Reception
Front of property
Shower, hydromassage showerhead, eco-friendly toiletries, hair dryer
Point of interest
Breakfast, lunch, dinner and brunch served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View map
234 Bath Road, Heathrow Point West, Hayes, England, UB3 5AP
  • Place, Airport Bowl
    ‪13 min walk‬
  • Place, Cranford Countryside Park
    ‪6 min drive‬
  • Place, Windsor Castle
    ‪22 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪4 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, a desk with a lamp, a sofa with a red cushion, and a large window with curtains.

Superior Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a desk with a lamp, a sofa with a red cushion, and a large window with curtains.

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(12 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, a sofa with a red cushion, a desk, and a TV.

Executive Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Hayes

Novotel London Heathrow Airport T1 T2 and T3 puts you in the centre of Hayes, 9 km (5.6 mi) from Twickenham Stadium and 13.1 km (8.1 mi) from Windsor Castle. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Nest Restaurant, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. Nest Bar is the hotel's own bar, serving drinks along with brunch and lunch. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class Heathrow Villages hotel include LEGOLAND® Windsor and Thorpe Park.

What's nearby

  • Airport Bowl - 13 min walk - 1.2 km
  • Cranford Countryside Park - 6 min drive - 2.3 km
  • Windsor Castle - 22 min drive - 21.5 km
  • LEGOLAND® Windsor - 24 min drive - 23.1 km
  • Hampton Court Palace - 37 min drive - 27.8 km

Getting around

  • Hayes & Harlington Station - 4 min drive
  • Heathrow Terminals 2 & 3 Underground Station - 13 min walk
  • Heathrow Airport (LHR) - 6 min drive

Restaurants

  • ‪Caffè Nero - ‬3 min drive
  • ‪Pret A Manger - ‬9 min drive
  • ‪Caffè Nero - ‬11 min drive
  • ‪LEON - ‬9 min drive
  • ‪Caffè Nero - ‬3 min drive

About this property

Novotel London Heathrow Airport T1 T2 and T3

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, a library, and multilingual staff are also featured at the business-friendly Novotel London Heathrow Airport T1 T2 and T3. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hayes hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2018
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel London Heathrow Airport T1 T2 and T3 offers 166 air-conditioned accommodations with a safe and a hairdryer. Beds feature memory foam mattresses. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 17 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: GBP 15.95 for adults and GBP 11.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nest Bar
  • Nest Restaurant

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 for adults and from GBP 11.95 for children
  • Self-parking fee: GBP 17.00 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
Novotel London Heathrow Airport T1 T2 T3 Hotel
Novotel London Heathrow Airport T1 T2 T3 Hayes
Novotel London Heathrow Airport T1 T2 T3
Novotel London Heathrow T1 T2
Novotel London Heathrow Airport T1 T2 and T3 Hotel
Novotel London Heathrow Airport T1 T2 and T3 Hayes
Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes

Frequently asked questions

What is the cancellation policy at Novotel London Heathrow Airport T1 T2 and T3?

Novotel London Heathrow Airport T1 T2 and T3 offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Novotel London Heathrow Airport T1 T2 and T3?

Yep, Novotel London Heathrow Airport T1 T2 and T3 has a self car park for GBP 17.00 per night. A self car park is also available, for a fee. Onsite parking is limited.

What makes Novotel London Heathrow Airport T1 T2 and T3 a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Novotel London Heathrow Airport T1 T2 and T3.

Does Novotel London Heathrow Airport T1 T2 and T3 serve breakfast?

Yep, buffet brekkie is available daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Novotel London Heathrow Airport T1 T2 and T3?

No, Novotel London Heathrow Airport T1 T2 and T3 does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel London Heathrow Airport T1 T2 and T3?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel London Heathrow Airport T1 T2 and T3?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Novotel London Heathrow Airport T1 T2 and T3?

No, only service animals are allowed.

Novotel London Heathrow Airport T1 T2 and T3 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1000 reviews
Rating 8 - Good. 328 out of 1000 reviews
Rating 6 - Okay. 126 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

W

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

poor cleanliness

Room was not as clean as could be. Crumbs / debris on floor, hard and lint on bed & pillows, debris in sink. Given the current covid situation I expect better cleaning Also had severe leak from A/C unit which dripped loudly all night
Stayed 1 night in Jun 2020
Verified

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night of hell

Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Stayed 1 night in Jan 2022
Verified

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, room comfort

Hotels.com didn’t tell us our hotel was closed

Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Stayed 1 night in Dec 2021
Verified

8/10 Good

Eirik Veras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and friendly staff. Good food.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Narinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Organised Chaos

Hotel was fine. Booking process after last minute hotel change not so great.
Stayed 2 nights in Nov 2021
Verified

2/10 Terrible

KEITH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple and modern

Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Martin

Disliked: Staff & service
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Yacouba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Evan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oh no

Home office detention centre, full of refugees
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Anna-Marie

Disliked: Cleanliness, property conditions & facilities
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Dilpa

We arrived and was told we were given another hotel
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Paul

Liked: Staff & service, amenities, property conditions & facilities
Really helpful staff
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and cleanliness.
Stayed 1 night in Nov 2021
Verified

8/10 Good

paul

Liked: Staff & service, property conditions & facilities
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was not working but it’s a very nice hotel.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stop over.

Lovely room. Clean , lots of space and loved the coffee facilities
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Samantha

Disliked: Property conditions & facilities
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Kea

Liked: Cleanliness, staff & service, property conditions & facilities
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern room. Close to the airport
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good hotel, nice room, nice restaurants and nice gym. Perfect stay for one night at LHR. Bus stop to T1,2,3 and T5 right in front of the hotel.
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Paul

Liked: Cleanliness, room comfort

A little disappointed

Check in was OK but didn't tell me I had to tap the room key in the lift, as for my room carpet had staining and towels one was ripped no biscuits with the coffee in the room
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Timo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Needs fixing

Weird how you can call something an airport hotel, when there is no shuttle service to the airport and the taxi ride costs £17. Reception was slow and only one person working. Rooms looked nice, but in my room only 1 of the sockets worked (in the bathroom) and the tv was broken. Maybe the maintenance has been low during covid, but still…
Stayed 1 night in Nov 2021
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bright, clean and modern.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight for the airport

Our bedroom was fabulous loved the modern shower room. Now when we should all be thinking about less meat the veggie options in the restaurant were poor there was only one main course and one of the starters was off. And I would like assurances that the added on service charge is going to the staff that served us? It was very convenient for the airport with an frequent bus service practically door to door
Stayed 1 night in Nov 2021