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4.0 out of 5

"Like all Novotels , it was pleasant/ luxurious,clean and had everything required . We did have trouble adjusting the aircon- it was set at 20 but felt ... " More

By a verified traveller on Sat 29 Feb 2020

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Hotel Description

Novotel London Heathrow Airport T1 T2 and T3 puts you in the center of Hayes, 9 km (5.6 mi) from Twickenham Stadium and 13.9 km (8.6 mi) from Hampton Court Palace. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

Flat-screen TVs with digital channels are featured in all 166 soundproofed rooms, and you can enjoy free WiFi, sofa beds, and safes. Refrigerators and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include rainfall showerheads and free toiletries, while memory foam beds invite a good night's rest. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Nest Restaurant, serves local and international cuisine and is open for breakfast, brunch, lunch, and dinner. Nest Bar is the hotel's own bar, serving drinks along with brunch and lunch. Business travelers can take advantage of conference space and a business center. Other amenities include free WiFi in public areas, a free manager's reception, and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute drive of this 4-star Hillingdon hotel include Richmond Park and Windsor Castle.

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$79* Per night/room 11 Dec. - 12 Dec.

Superior Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Novotel London Heathrow Airport T1 T2 and T3 ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel London Heathrow Airport T1 T2 and T3

Everyone (5) Couples (5) Family (1)
5 out of 5
Like all Novotels , it was pleasant/ luxurious,clean and had everything required . We did have trouble adjusting the aircon- it was set at 20 but felt more like 30, I set it down to 18 twice but it kept resetting itself, so we were very hot overnight . For some reason we didn’t have the usual information sheet/ folders you usually get in a hotel, only menus, perhaps if we had that it would have been simpler . I am sure staff would have helped if we asked, but you only realise these things overnight when you are super hot.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Raman

Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raman Lagoo

1 out of 5
Be warned that there is a shisha lounge and bar attached to this hotel that plays obscenely loud music (with bass) until 3am in the morning. This airport hotel does not provide comfort and respite before or after long haul flights.

Posted by on 5 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Raman

Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your feedback. Sincerely Raman

4 out of 5
The hotel itself was great and the food was nice however I didn’t like the treatment from some of the male guests whilst in the lobby area and the staff didn’t seem too surprised by it either. We would stay here again because overall it was a pleasant stay.

Posted by on 29 Oct. 2019

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Comment from Hotel Management

31 Oct. 2019 by Raman

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport T1 T2 and T3. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Lagoo

4 out of 5
Good location to Heathrow for returning flight and underground to access London

Posted by on 17 Oct. 2019

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Comment from Hotel Management

19 Oct. 2019 by Binthu

Dear guest thank you for your grate rating we very much appreciate it.

4 out of 5

Posted by on 21 Aug. 2019

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Comment from Hotel Management

3 Oct. 2019 by Wilbur C.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

4 out of 5
Newly remodeled rooms with lots of space and convenient to the airport

Posted by on 21 Aug. 2019

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Comment from Hotel Management

3 Oct. 2019 by Wilbur C.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

2 out of 5
The room numbering system is bizarre the rooms were small and very badly arranged and minimised the small space available The reception desk area was very modern open plan which just made it look messy. Staff not well trained apart from the one lass who checked us in.

Posted by on 11 Jun. 2019

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4 out of 5

Posted by on 27 May 2019

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5 out of 5
Check in was easy. Room very clean and good variety of food for the buffet breakfast.

Posted by , from Brisbane on 20 Apr. 2019

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Comment from Hotel Management

21 Apr. 2019 by Laura

Good morning, We're glad to hear that you enjoyed the stay, hope to see you here again. Kind regards,

5 out of 5
excellent hotel at Heathrow for a very good price. Great for a stop-over when flying through London and not needing to go into the city.

Posted by on 17 Sep. 2018

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Comment from Hotel Management

14 Nov. 2018 by James

Thanks for taking the time to post your feedback. If you would like to discuss your stay please do not hesitate to get in touch. Best wishes Novotel London Heathrow Airport T1 T2 T3

About the Novotel London Heathrow Airport T1 T2 and T3

Location 234 Bath Road, Heathrow Point West, Hayes, England UB3 5AP

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A 24-hour fitness center, a library, and multilingual staff are also featured at the business-friendly Novotel London Heathrow Airport T1 T2 and T3. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 4 levels
  • Built in 2018
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Heathrow Airport (LHR) (3.3 km / 2.1 mi)
  • Train station: Heathrow Central Station (3 km / 1.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London Heathrow Airport T1 T2 and T3 offers 166 air-conditioned accommodations with safes and hair dryers. Beds feature memory foam mattresses. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Memory foam beds
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Nest Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner.

Nest Bar - This bar specializes in local and international cuisine and serves brunch, lunch, dinner, and light fare. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and lunch.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 for adults and GBP 11.95 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way), (from 5 to 12 years old)
  • Self parking fee: GBP 17.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
  • Novotel London Heathrow Airport T1 T2 T3 Hotel
  • Novotel London Heathrow Airport T1 T2 T3 Hayes
  • Novotel London Heathrow Airport T1 T2 T3
  • Novotel London Heathrow T1 T2
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel
  • Novotel London Heathrow Airport T1 T2 and T3 Hayes
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.