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"Great location but terrible customer service. Staffs don’t really care about the people staying and unhappy to help " More

By a verified traveller on Mon 25 Jul 2022

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Hotel Description

At Palmers Lodge Swiss Cottage - Hostel you'll be 4.3 km (2.7 mi) from Marble Arch and 4.6 km (2.8 mi) from Oxford Street. Highlights at this Victorian hostel include a restaurant and in-room free WiFi.

The hostel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Attractions within a 30-minute walk of this 3-star Camden hostel include Hampstead Heath and Regent's Park.

Shared Dormitory, Mixed Double bedded Dorm for single or double occupancy (1 Double Bed in 9 Double

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max
NZ$59* Per night/room 31 Mar. - 1 Apr.

Shared Dormitory, Women only (1 Bed in 12 Bed Dorm)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Women Dormitory, Women only (1 Bed in 4 Bed Ensuite Dorm)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Shared Dormitory, Women only, Ensuite (1 Bed in 12 Bed Dorm)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Standard Double Room, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Shared Dormitory, Mixed Dorm (1 Bed in 10 Bed Dorm)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Palmers Lodge Swiss Cottage - Hostel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Palmers Lodge Swiss Cottage - Hostel

Everyone (1)
3 out of 5
Great location but terrible customer service. Staffs don’t really care about the people staying and unhappy to help

Posted by on 25 Jul. 2022

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Comment from Hotel Management

27 Jul. 2022 by Maria- Team Palmers

Dear Jireh, Thank you very much for your feedback. We are glad that you chose Palmers Lodge for your stay in London and happy to hear that you liked our location. We will like to apologize if you felt that our customer service was lacking. We will pass this feedback to management and we hope to see you again sometime. Best regards, Maria

About the Palmers Lodge Swiss Cottage - Hostel

Location 40 College Crescent, London, England NW3 5LB

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at Palmers Lodge Swiss Cottage - Hostel . Parking is available for a fee. This Victorian London hostel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 5 levels
  • Built in 1881
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Kentish Town West Overground Station (2.4 km / 1.5 mi)
  • Metro station: Swiss Cottage Underground Station (0.2 km / 0.2 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Palmers Lodge Swiss Cottage - Hostel offers 34 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Private outdoor space
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Palmers Lodge Swiss Cottage - Hostel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property does not accept bookings totaling more than 14 nights from the same guest within a 6-month period.

Guests arriving after 3:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 7 per person
  • Self parking fee: GBP 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lodge Swiss Cottage
  • Palmers Cottage Swiss Lodge
  • Palmers Lodge
  • Palmers Lodge Swiss Cottage
  • Palmers Lodge Swiss Cottage London
  • Palmers Swiss Cottage
  • Palmers Swiss Cottage London
  • Palmers Swiss Lodge
  • Swiss Cottage Lodge
  • Swiss Cottage Palmers
  • Palmers Hotel London
  • Palmers Lodge - Swiss Cottage London, England
  • Palmers Lodge Swiss Cottage Hostel London
  • Palmers Swiss Hostel London
  • Palmers Lodge Swiss Cottage - Hostel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.