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Putera Puteri Residence

2.0 star property
Hotel connected to a railway/underground station in London

Photo gallery for Putera Puteri Residence

Twin Room
Reception
Double Room | Bathroom
Living area
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Parking available
  • Laundry
  • Free WiFi
The current price is NZ$376
includes taxes & fees
27 Dec - 28 Dec

Explore the area

View map
190 Sussex Gardens, London, England, W2 1TU
  • Place, Hyde Park
    ‪3 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Paddington Central
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Day bed
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room

Single Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Twin Room

Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for King Room

King Room

King Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • 11 sq m
  • Sleeps 1
  • 1 Queen Bed

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About the area

London

Putera Puteri Residence puts you in the heart of London, connected to a railway/underground station and within just a 10-minute stroll of popular attractions like Kensington Gardens and Hyde Park. Highlights at this hotel include free in-room WiFi. .This hotel has free WiFi in public areas and luggage storage. Plus you'll find laundry facilities. There's also the convenience of self parking. .Attractions within a 20-minute walk of this London City Centre hotel include Marble Arch and Kensington High Street.

What's nearby

  • Hyde Park - 3 min walk - 0.3 km
  • Kensington Gardens - 3 min walk - 0.3 km
  • Paddington Central - 8 min walk - 0.7 km
  • Marble Arch - 15 min walk - 1.3 km
  • Park Lane - 15 min walk - 1.3 km

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • London (LCY-London City) - 62 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬3 min walk
  • ‪Steam Bar - ‬2 min walk
  • ‪The Pride of Paddington - ‬2 min walk
  • ‪146 Pad - ‬2 min walk
  • ‪Sawyers Arms - ‬2 min walk

About this property

Putera Puteri Residence

Hotel connected to a railway/underground station in London
Putera Puteri Residence offers its guests laundry facilities. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.
  • 21 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
Putera Puteri Residence offers 21 air-conditioned accommodations, with a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 35 per day)
  • Limited on-site parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • No lift

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: GBP 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

Frequently asked questions

What is the cancellation policy at Putera Puteri Residence?

Putera Puteri Residence offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Putera Puteri Residence?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Putera Puteri Residence on 27 Dec 2025 start from NZ$376.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Putera Puteri Residence?

Yep, Putera Puteri Residence has a secured self car park for GBP 35 per day. A self car park is also available, for a fee. Onsite parking is limited.

Is there a free airport shuttle available at Putera Puteri Residence?

No, Putera Puteri Residence does not offer an airport shuttle service.

What time are check-in & check-out at Putera Puteri Residence?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Putera Puteri Residence?

No, pets are not allowed.

Putera Puteri Residence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 108 reviews
Rating 8 - Good. 33 out of 108 reviews
Rating 6 - Okay. 28 out of 108 reviews
Rating 4 - Poor. 11 out of 108 reviews
Rating 2 - Terrible. 4 out of 108 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Giselle

Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checking Great location and extremely clean
Stayed 1 night in Sep 2025

6/10 Okay

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Self check in will never be seamless but price low

There's a reason this hotel is cheap, so I accept a lower price but the self-check in works so so rarely. As such, the self-check in instructions are very clear but the door jammed and appears not to work. The phone number on the booking details has too many digits so doesn't connect anywhere, leaving just the option of messaging the hotel via the app I booked through. Then five minutes later someone "randomly walking by" who clearly is an employee, says "there's a knack to opening the door" which is something that should open - a door. Once in, basic as expected and perfectly comfortable room, very functional as most hotels at this price point. Just get the basics right of opening a door.
Stayed 1 night in Sep 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice little find

Comfortable, clean and well equipped room. Roads around are a little noisy, but can't escape the location. Took a while to find the message with the code and instructions to get into the hotel, so find this before you arrive.
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A revelation...

I don't normally add reviews, but this hotel deserves it. For £54, I got a central London single room for the night, in a refurbished hotel, in a clean and comfortable room. I almost didn't book it because I thought there must be a catch, given the price, but I'm so pleased I did. To be aware of - the reception is normally unstaffed. You have to retrieve your room card from a lockbox outside the front door of the hotel (code sent a couple of days in advance). But it all worked very smoothly. Believe me, I will try and stay here again!
Stayed 1 night in Sep 2025

10/10 Excellent

Calvin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable rooms, excellent air conditioning, fast internet, convenient location. Works perfectly for my needs. No breakfast on offer, no lift in building and reception only available 9-4 (check in via key safe outside these hours) are things to note if they’re important.
Stayed 2 nights in Aug 2025

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect for one night. So easy to find from Paddington Train Station.
Stayed 1 night in Aug 2025

10/10 Excellent

Elena

Stayed 1 night in Aug 2025

6/10 Okay

David

Stayed 1 night in Aug 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Stefano

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities
Considering I booked this property for convenience and I did book it very late because I bought last-minute tickets for the boxing, I was rather impressed with the overall facilities and service of the property. Considering I paid £86 to stay in the centre of London near Paddington Station And be able to use a proper shower and hang my clothes up it was very good. however, after returning from the boxing event at Wembley, I was very much looking forward to my sleep however if I’m brutally honest, the bed was probably one of the most uncomfortable things I’ve ever slept on obviously it was a single as it was just in the room, however the matches is very uncomfortable it was only provided one pillow because of the heat as well and the weather conditions on the hotels fall I was unable to sleep instead of getting the hours I’ve planned probably got about three. It was also an issue not being able to fill up my water bottle anywhere apart from the tap which I didn’t think was the best. But for £86 a place to stay for convenience I was very impressed. I would just wish to have a bigger bed next time potentially but I would definitely come back if the situation was resolved.
Stayed 1 night in Jul 2025

6/10 Okay

Brenda

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Our room was like Harry Potter’s room under the stairs. A tiny shack that did not look like the photos, at all. It was all the way on the 4th floor and there’s no lift in this building, so any coming and going was always a hassle. I understand the building is not equipped for a lift but I wish I knew we’d be on the 4th floor before I booked it. The area is fantastic tho, and the beds were comfortable enough. But the room was too small and when I looked under the bed it was filthy.
Stayed 2 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
The stairs were hard after a long day. Service was good. Spoons in the room would have saved a stairs trip, but all sorted easily.
Stayed 2 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel position

Our only issue was we expected a reception until five, so were perplexed, when there was no answer to the bell.
Stayed 1 night in Jul 2025

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Basic, clean, friendly place in a superb location.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ian

Stayed 1 night in Jun 2025

6/10 Okay

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was small and no elevator. The halls were filled of cleaning supplies and the person working the front desk was rude and unwelcoming. The air conditioning in the room was great however! Small room and bathroom ideal for one night wouldn’t stay longer. Don’t expect any level of customer service.
Stayed 1 night in Jun 2025

2/10 Terrible

Corey

Stayed 3 nights in May 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Alex

Stayed 5 nights in Jun 2025

4/10 Poor

Kai wai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Linda, Norwich

Disliked: Cleanliness, staff & service, amenities
Location is great. Management is terrible. They give you fresh towels every 3 days. I was there for 5 nights. At home I have clean towels every day. They advertised breakfast but stopped that so people still had it included in the room price. I booked 8 months ago.Yet it is still listed on their room info card. Rooms need to be cleaned on occasion. Under bed was all dust bunnies. I dropped something and had to retrieve it. Found a mens mascara in the process. Of all the hotels I've booked through Expedia, this was the worst. I think I am being generous with my rating. Location is only a block from Paddington station so underground and train to Paddington easy to get to.
Stayed 5 nights in May 2025