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Putera Puteri Residence

2.0 star property
Hotel connected to a railway/underground station in London

Photo gallery for Putera Puteri Residence

Exterior
Single Room
Reception
Living area
Double Room

Reviews

7.4 out of 10
Good

Popular amenities

  • Air conditioning
  • Parking available
  • Laundry
  • Free WiFi
The current price is NZ$372
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
190 Sussex Gardens, London, England, W2 1TU
  • Hyde Park
    ‪3 min walk‬
  • Marble Arch
    ‪15 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for King Room

King Room

King Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • 11 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Day bed
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room

Single Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the area

London

Putera Puteri Residence puts you in the heart of London, connected to a railway/underground station and within just a 10-minute stroll of popular attractions like Kensington Gardens and Hyde Park. Highlights at this hotel include free in-room WiFi. .This hotel has free WiFi in public areas and luggage storage. Plus you'll find laundry facilities. There's also the convenience of self parking. .Attractions within a 20-minute walk of this London City Centre hotel include Marble Arch and Kensington High Street.

What's nearby

  • Hyde Park - 3 min walk - 0.3 km
  • Kensington Gardens - 5 min walk - 0.4 km
  • Marble Arch - 15 min walk - 1.3 km
  • Oxford Street - 4 min drive - 2.0 km
  • Kensington High Street - 4 min drive - 2.0 km

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • London (LCY-London City) - 62 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬3 min walk
  • ‪146 Pad - ‬2 min walk
  • ‪Bizzarro - ‬2 min walk
  • ‪Blank Street Coffee - ‬3 min walk
  • ‪Sawyers Arms - ‬2 min walk

About this property

Putera Puteri Residence

Hotel connected to a railway/underground station in London
Putera Puteri Residence offers its guests laundry facilities. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.
  • 21 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
Putera Puteri Residence offers 21 air-conditioned accommodations, with a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 35 per day)
  • Limited on-site parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • No lift

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: GBP 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

Frequently asked questions

What is the cancellation policy at Putera Puteri Residence?

Putera Puteri Residence offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Putera Puteri Residence?

As of 22 Sept 2025, prices found for a 1-night stay for 2 adults at Putera Puteri Residence on 1 Oct 2025 start from NZ$372.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Putera Puteri Residence?

Yep, Putera Puteri Residence has a secured self car park for GBP 35 per day. Onsite parking is limited.

Is there a free airport shuttle available at Putera Puteri Residence?

No, Putera Puteri Residence does not offer an airport shuttle service.

What time are check-in & check-out at Putera Puteri Residence?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Putera Puteri Residence?

No, pets are not allowed.

Putera Puteri Residence Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 69 reviews
Rating 8 - Good. 20 out of 69 reviews
Rating 6 - Okay. 18 out of 69 reviews
Rating 4 - Poor. 9 out of 69 reviews
Rating 2 - Terrible. 3 out of 69 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was small and no elevator. The halls were filled of cleaning supplies and the person working the front desk was rude and unwelcoming. The air conditioning in the room was great however! Small room and bathroom ideal for one night wouldn’t stay longer. Don’t expect any level of customer service.
Stayed 1 night in Jun 2025

2/10 Terrible

Corey

Stayed 3 nights in May 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Alex

Stayed 5 nights in Jun 2025

4/10 Poor

Kai wai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Linda, Norwich

Disliked: Cleanliness, staff & service, amenities
Location is great. Management is terrible. They give you fresh towels every 3 days. I was there for 5 nights. At home I have clean towels every day. They advertised breakfast but stopped that so people still had it included in the room price. I booked 8 months ago.Yet it is still listed on their room info card. Rooms need to be cleaned on occasion. Under bed was all dust bunnies. I dropped something and had to retrieve it. Found a mens mascara in the process. Of all the hotels I've booked through Expedia, this was the worst. I think I am being generous with my rating. Location is only a block from Paddington station so underground and train to Paddington easy to get to.
Stayed 5 nights in May 2025

10/10 Excellent

Solongo

Liked: Cleanliness, staff & service, room comfort
No complaints, Many thanks Great location near to Paddington station
Stayed 1 night in Feb 2025

6/10 Okay

PEILIN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient location and amenities, but the tiny bathroom and mostly cold breakfast were disappointing.
Stayed 6 nights in Dec 2024

4/10 Poor

Vanessa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not great

I think is the poorest hotel stay I have stayed There were 22 single beds when I booked when in fact one was a folden futon that hurt my back all night I didnt get any sleep, mattress felt like a 5 cm foam topper, the room was on the top floor 5 flights of stairs to go up no lift and I had a foot injury so this was a nightmare, plus it was freezing and had a breeze from the broken window I was shivering during the night as the AC was so noise so decided to turn it off. I opted for the breakfast I do not know how they can call that a breakfast, no coffee (machine was broken), industrial bakery wrapped in plastic, 3 slices of dried ultra process meat and and all sugary items, horrible. I would avoid staying there
Stayed 1 night in Dec 2024

4/10 Poor

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor.

Left on the doorstep in the cold for 10 minutes when we arrived, along with another guest who was trying to collect her left luggage. There’s no lift so be prepared to carry your luggage up stairs. The room was tiny, the bed was hard up against the wall so my husband had to clamber across the bed to use the bathroom during the night. Never had to go outside to the cafe for breakfast during a stay at a hotel before. No housekeeping on our first night, when we enquired about this, we were told it was because we hadn’t used the door hanger to request this. We used it the following day & our room was still not cleaned. Tiny bathroom with no area for placing toiletries except to balance things on the sink. Not worth the money we paid, would not stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Al Fathiatul Habibah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Gordon W

Liked: Cleanliness, staff & service
Very small rooms, but clean, helpful staff and inexpensive. No elevators, just a narrow steep staircase DO NOT BOOK if you cannot negotiate stairs. Staff did assist with baggage to room.
Stayed 2 nights in Nov 2024

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Solongo

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Stewart

Liked: Cleanliness
Disliked: Staff & service
Odd to have to go put on the street to get to the basement restaurant for breakfast. I did not expect to climb four large flights of stairs to get to my room - No 20. The room was oddly shaped and difficult to watch the TV as it was too close to the bed. The bathroom was excellent and spotless.
Stayed 1 night in Oct 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice place to stay.

A great find. Small room but everything you need for a weekend in London.
Stayed 1 night in Oct 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Cant undesrand the bad reviews! Great location, spotlessly clean, good price and lovely breakfast. Room not huge but well designed and well appointed. Lovely stay.
Stayed 1 night in Oct 2024

4/10 Poor

Kyle

Travelled with partner
Disliked: Staff & service
About the only thing good about this place is the location. It’s incredibly noisy, between the banging of doors all day and night (the whole room shakes) and the paper thin walls that make it feel like street traffic and pedestrians are in the room with you. Our “king size” bed was much smaller than advertised. Both lamps in the room didn’t work so the only lighting options are incredibly bright lights that are all on one switch, or darkness. The staff also didn’t seem like they cared to be there at all. Zero acknowledgement from them in the 4 days we stayed there. Not even a hello. DON’T WASTE YOUR TIME OR MONEY!!!
Stayed 3 nights in Sep 2024

2/10 Terrible

MANA

Stayed 2 nights in Jun 2025

8/10 Good

Cédric

Liked: Amenities, property conditions & facilities
Sehr gut gelegen.
Stayed 2 nights in Jun 2025

4/10 Poor

Giovanni

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Letzte Zimmer von Letzte Etage ohne Aufzug. Sehr anstrengend.
Stayed 3 nights in May 2025

6/10 Okay

YUTAKA

Travelled with family
Liked: Cleanliness, staff & service
鉄道、地下鉄のパディントン駅の徒歩圏内。ホテルの周りは静か。ただし、エレベーター設備がなくスーツケースの移動が大変。部屋の設備は最小限。連泊の際は駅構内のスーパーなどで買い足す必要あり。若者にはお薦めできるホテル。
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, overpriced and a joke to be called a hotel.
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
När vi bokade var frukost inkluderat och därför bokade vi detta hotell. När vi efterfrågade frukosttider var frukosten inställd! Dessutom var dubbelrummet på plan fyra utan hiss, lagom för en person. Endast en sänglampa och en plats för ex en bok. Det fanns ingen stol och det hade inte fått plats. Annars var rummet i fint skick.
Stayed 2 nights in Mar 2025

8/10 Good

Sonia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Juste pour une nuit, oui.

Les chambres sont petites mais propres. Les murs fin, on entend les voitures extérieures et les gemissements des chambres voisines. Attention, il ne propose plus de petit dejeuner.
Stayed 1 night in Mar 2025