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The Norfolk

Property class: 4

Photo gallery for The Norfolk

A window with a four-pane design, flanked by curtains with a floral pattern, and a radiator below.
Exterior
A bedroom with a large window, a chandelier, a framed picture, and a wooden headboard.
A bedroom with a bed, a bedside table with a kettle, cups, and bottles, a TV mounted on the wall, and a window with curtains.
A lobby with a green sofa, a small round table, a patterned floor, and a window with curtains.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • 24/7 front desk
The current price is NZ$217
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
6-8 Norfolk Square, London, England, W2 1RS
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Place, Paddington Central
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Cosy Double Room

A neatly made bed with pillows, a bedside lamp, and a wall clock.

Cosy Double Room

7.6 out of 10
Good
(5 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

A hotel room with a bed, bedside table, and a window with curtains.

Deluxe Double Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior King Room

A hotel room with a wooden headboard, a bed with white linens, a radiator, a green kettle, a small table with a bowl and a glass, and floral wallpaper.

Superior King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lower Ground Deluxe Double Room

A neatly made bed with white linens, a bedside table with a lamp, and a framed botanical print on the wall.

Lower Ground Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Cosy Double Park View Room

A bedroom with a bed, a bedside table with a kettle, cups, and bottles, a TV mounted on the wall, and a window with curtains.

Cosy Double Park View Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
6.8 out of 10, 185 reviews
The price is NZ$108
includes taxes & fees
15 Nov - 16 Nov
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About the area

London

The Norfolk puts you in the heart of London, within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include dry cleaning/laundry services, a porter/bellboy and luggage storage. Each morning English breakfast is served between 7:00 AM and 10:00 AM. .Attractions within a 20-minute walk of this 4-property class London City Centre hotel include Oxford Street and Marble Arch.

What's nearby

  • Hyde Park - 6 min walk - 0.6 km
  • Kensington Gardens - 6 min walk - 0.6 km
  • Paddington Central - 6 min walk - 0.6 km
  • Oxford Street - 13 min walk - 1.2 km
  • Marble Arch - 15 min walk - 1.3 km

Getting around

  • London Paddington Station - 2 min walk
  • Paddington Underground Station - 2 min walk
  • Heathrow Airport (LHR) - 46 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬1 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪Steam Bar - ‬3 min walk
  • ‪CÉ LA VI London - ‬3 min walk
  • ‪The Bear (Craft Beer Co.) - ‬2 min walk

About this property

The Norfolk

As a guest of The Norfolk, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces.

This 4-star London hotel is smoke free.

  • 31 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • No smoking on site
The Norfolk offers 31 accommodations with complimentary bottles of water and free toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with satellite channels. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19 for adults and GBP 19 for children

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 25 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19 for adults and from GBP 19 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Frequently asked questions

Does The Norfolk serve breakfast?

Yep, English brekkie is offered daily from 7:00 AM to 10:00 AM.

How much does it cost to stay at The Norfolk?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at The Norfolk on 15 Nov 2026 start from NZ$217, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at The Norfolk?

No, The Norfolk does not offer an airport shuttle service.

What time are check-in & check-out at The Norfolk?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Norfolk?

No, pets are not allowed.

The Norfolk Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 74 reviews
Rating 8 - Good. 27 out of 74 reviews
Rating 6 - Okay. 12 out of 74 reviews
Rating 4 - Poor. 6 out of 74 reviews
Rating 2 - Terrible. 6 out of 74 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall good value for money, ideal location so close to Paddington station
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with Paddington Station one block away. Shops nearby for water and snacks. Clean rooms. Small bathrooms, but that’s Europe for you. Would definitely stay here again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A simple room, super small shower, but for a cheap place to stay, it was worth the price. Also, the location is nice and close to shops, food and the train.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, rooms are clean and cozy. O only slight downside is that there’s no elevator to take suitcases up but staff will help with that
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the lady on reception was very helpful and a accommodating and we were very impressed with everything.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and friendly and helpful , very accommodating with quite literally everything . We stayed during a heatwave and the air conditioning was an absolute lifesaver. The beds were comfy , the tv had Netflix and everything like that it was so lovely !
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Norfolk is really convenient to Paddington Station. The nearness makes travelling around London super easy. The surrounding area is busy but safe. Inside the hotel is clean. Staff were always on site and helpful. I would stay here again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great service
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The location is simply excellent,but the room is too small for 2 people.Was disappointed there are no elevators in the hotel.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We were on the fourth floor but it has double flights of stairs and there were a lot! Wasn’t a problem for us but if you’d struggle make sure you request a lower floor. Booked a cozy double and it was cozy but has everything we needed. Bathroom again was cozy but was clean. View out the window was the trees in the park opposite. Aircon was brilliant
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location 5 minutes walk from Paddington. Very clean and well equipped, newly renovated with really helpful friendly staff. Yes bathrooms tiny but spotless and had everything you could need and more. Some noise but that's expected in a period building in a major city. Would not hesitate to book again.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Average London stay. There was mould in my room I could hardly breath at some point. I had to have windows open at all times. I knew what I was getting. I was hopeful but They won’t see me again.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Having to pay £100 (holding fee) is not needed. Only hotel I’ve stayed at that does this. Not a fan of this method. Staff very friendly & would recommend. Great location as well. Fairly comfortable although you can hear what’s going on in the adjacent rooms.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Very small room, however is an ideal location for a very short stay. Staff woke us up at 12am telling off other guests next door. Not well handled. Overall for the price, there are better options available.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel room was very clean and cutely decorated. However, the room was extremely small and almost nonexistent space to put anything. The bathroom was also extremely small with no shelves. We also had been unaware that there were no lifts and we replaced on the third floor.. Thankfully, the hotel staff was kind enough to carry our suitcases up for us. Some members of the staff were friendly and very helpful, others not so much. If you’re just needing a quiet clean place to sleep and a tiny bathroom and shower is not an issue, this was a good place for the value. We were also very pleased that the air-conditioning worked well as we were there during a very hot time.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
No ac
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service
Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Shower was way too small!
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Was no blind in Bathroom we didn’t notice as we checked in after 21-00 an was dark we went straight out when we came back I went to reception an complained about this , I had to hold a towel by window for wife to shower this month room 406
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Room was unbearably hot. Aircon blew warm air. Asked for another room. This was accommodated. I was moved from the 4th floor (No lift) to the ground floor. This room was just as hot with the AC blowing hot even when you select cold. I found a new hotel and was refused my money back
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Overall an ok place to stay. The room was very clean and nicely decorated, the bed was very comfy. It's in a decent area with good transport links and a shirt walk from Hyde Park. However, the bathroom was very small and hard to navigate. We were put in one of the lower rooms and there was some vibration from the trains. That would have been fine, except something in or above the room was rattling every time a train went under (about every 3-5 minutes). I reported it to the front desk as we were struggling to sleep and I'm not sure they understood what I was trying to say and just told me it's the trains and they stop at midnight. They did stop at midnight and we managed to get some sleep, only to be woken up by the rattling when services resumed around 6:30am. I would overall recommend this as a place to stay, just maybe in one of the rooms on the upper floor.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy. I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this. It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities
I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fin beliggenhet fem min fra Paddington stasjon. Rolig strøk med mange hotell. Gode spiseplasser. Hotellet er pent oppusset. Reint og stilt
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is across the street from Paddington Station. I thought it would be noisy but we never even heard our room neighbors once they entered their own rooms. We were also there during the hottest days on record but slept well due to the in-room air conditioning unit keeping us cool. The one downside is that the room was tight with very little storage (no dresser, only one small shelf with a teapot and glasses). I had to take clothes out of my suitcase, stand my suitcase up, and put my clothes on top of the standing suitcase just to sidle sideways by the bed. The bathroom was also tight quarters. Adding extra shelves in both the room and bathroom would help quite a bit. Aside from needing a little more storage, it was an excellent place to stay. Quiet, cool when we needed it, close by a major transportation hub, with very responsive staff. We recommend it for travelers who want to save a little money without compromising on a quality stay.
Stayed 6 nights in Jun 2026