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"Close to universal studios & universal city walk, but to far from everything else " More

By a verified traveller on Sun 10 Nov 2019

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Hotel Description

At Sheraton Universal Hotel you'll be within just a 5-minute stroll of Universal Studios Hollywood™ and within 15 minutes of Universal CityWalk. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a poolside bar.

All 461 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and safes. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like designer toiletries. Room service, hair dryers, and phones are also available.

The restaurant, The California's, serves American cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center, spa tub, and pool loungers. 32774 square feet (3045 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning full breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of valet parking.

This 4-star Universal City hotel is 2.1 km (1.3 mi) from The Wizarding World of Harry Potter™ and 3.3 km (2 mi) from Warner Brothers Studio.

Room, 1 King Bed, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Universal Hotel ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sheraton Universal Hotel

Everyone (1) Family (1)
3 out of 5
Close to universal studios & universal city walk, but to far from everything else

Posted by on 10 Nov. 2019

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3 out of 5
Very disappointed to pay for a nights stay, then have to pay for internet. Internet should be a mandatory facility at all hotels.

Posted by , from Australia on 2 Sep. 2018

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Property Features

Sheraton Universal Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 32774 square feet (3045 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Universal Hotel. For a fee, parking is available. This 4-star Universal City hotel is smoke free.

  • 461 guestrooms or units
  • 20 levels
  • 32774 sq ft of conference space
  • 3045 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Los Angeles Intl. Airport (LAX) (42.8 km / 26.6 mi)
  • Train station: Burbank Bob Hope Airport Station (7.6 km / 4.7 mi)
  • Metro station: Universal City Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

The California's - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Poolside Lounge - This poolside restaurant specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel
  • Sheraton Universal Hotel Hotel
  • Sheraton Universal Hotel Universal City
  • Sheraton Universal Hotel Hotel Universal City

You should know

  • Pool access available from 5:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.