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Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites

4.0 star property

Photo gallery for Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites

Hallway
Interior
Interior
Front of property
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
The current price is NZ$374
includes taxes & fees
16 June - 17 June

Explore the area

View map
Plaza San Martin, 5, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Standard Twin Room

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room

9.4 out of 10
Exceptional
(88 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds, Balcony

Junior Suite, 2 Single Beds, Balcony

Junior Suite, 2 Single Beds, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room (with extra bed)

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room (with extra bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Double Room

Double Room

Double Room

8.8 out of 10
Excellent
(30 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed (Inner View)

Double Room, 1 Double Bed (Inner View)

Double Room, 1 Double Bed (Inner View)

9.0 out of 10
Wonderful
(22 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Queen Bed, Balcony (Deluxe)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 Queen Bed, Balcony (Deluxe)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Madrid

Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites places you in the centre of Madrid, within a short 5-minute stroll of popular places like Gran Via and Plaza de España - Princesa. Highlights at this boutique hotel include a restaurant, a bar/lounge and a sauna. .This smoke-free hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Additionally, you'll find laundry facilities, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 7:30 AM and 11:00 AM. There's also the convenience of an area shuttle. .Attractions within a 10-minute walk of this 4-property class Madrid Centro hotel include Plaza Mayor and Puerta del Sol.

What's nearby

  • San Miguel Market - 3 min walk - 0.3 km
  • Gran Via - 3 min walk - 0.3 km
  • Plaza de España - Princesa - 5 min walk - 0.4 km
  • Puerta del Sol - 5 min walk - 0.4 km
  • Plaza Mayor - 5 min walk - 0.5 km

Getting around

  • Callao Station - 3 min walk
  • Madrid Principe Pio Station - 18 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 32 min drive

Restaurants

  • ‪Chocolateria 1902 - ‬2 min walk
  • ‪Jeronimo - ‬2 min walk
  • ‪Hotel Intur Palacio San Martín - ‬1 min drive
  • ‪Strong Disco - ‬2 min walk
  • ‪Chocolatería Valor - ‬1 min walk

About this property

Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites

Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. A terrace, tour/ticket assistance, and concierge services are also featured at the boutique Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 6 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites offers 94 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 23 for adults and EUR 23 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Antigua Embajada

Things to do

  • Gym
  • Sauna

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 for adults and from EUR 23 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Intur

Hotel Intur Palacio

Hotel Intur Palacio San Martin

Hotel Palacio San Martin

Hotel Palacio San Martin Intur

Intur Palacio San Martin

Intur Palacio San Martin Hotel

Palacio Intur San Martin

Palacio San Martin

Palacio San Martin Intur

Intur Palacio San Martin Hotel Madrid

Hotel Intur Palacio San Martin Madrid

Intur Palacio San Martin Madrid

Frequently asked questions

Does Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites serve breakfast?

Yep, our guests highly rate the buffet breakfast here! Available daily from 7:30 AM to 11:00 AM, this is the perfect place to fuel up for a big day full of adventure.

How much does it cost to stay at Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites on 16 Jun 2026 start from NZ$374, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites?

No, Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites does not offer an airport shuttle service.

Is there a bar or restaurant at Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites?

No, pets are not allowed.

Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 840 out of 1094 reviews
Rating 8 - Good. 179 out of 1094 reviews
Rating 6 - Okay. 45 out of 1094 reviews
Rating 4 - Poor. 15 out of 1094 reviews
Rating 2 - Terrible. 15 out of 1094 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

JACQUELINE

Disliked: Cleanliness, staff & service, amenities
I don't normally go out of my way to write negative reviews but this one has to be said because I'm so surprised this place has such a high rating and is considered a 4 star hotel... When I first checked in, the bathroom in my room was covered in someone else's hair - the amount was excessive and I took photos just in case reception didn't believe me (those aren't my hair because mine are a lot thicker). The wifi in this place also barely works, I've had to hotspot on international data throughout my two days here and I haven't been able to get any work done. The facilities in this hotel are also really dated. Why does the fridge not work? Last night I bought two bottles of fresh squeeze juices to store in the fridge overnight, but because the fridge isn’t working, the juices were spoiled. I’ve asked the front desk to send someone to fix it and so far no one has. The walls have holes, etc. The only redeeming quality about this place is the location, it is quite central to a lot of shopping.
Stayed 3 nights in Feb 2026

10/10 Excellent

ANA, Houston

Liked: Cleanliness, property conditions & facilities
We really enjoyed our stay. The staff was wonderful and made us feel very welcome. The room was small, but it was comfortable and had a cozy atmosphere. Highly recommended.
Stayed 2 nights in Jan 2026

10/10 Excellent

Liisa

Business traveller
Liked: Cleanliness, staff & service, amenities
Relaxing lounge area, central location, nice large room
Stayed 2 nights in Feb 2026

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities
Excellent location, within walking distance of major landmarks and shopping areas. The rooms are comfortable, functional, and beautifully decorated. Highly recommended.
Stayed 4 nights in Feb 2026

10/10 Excellent

Nils

Stayed 1 night in Feb 2026

10/10 Excellent

Alison Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great location within easy walking distance to main attractions. Room was clean with everything we needed and a comfortable bed. Staff were friendly and helpful and breakfast selection available until 11 which is ideal for a restful holiday. Would love to return.
Stayed 4 nights in Jan 2026

8/10 Good

Lorenna

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent location.
Stayed 1 night in Jan 2026

8/10 Good

Lady T

Stayed 1 night in Jan 2026

4/10 Poor

Ovidiu Adrian

Travelled with group
Liked: Cleanliness
The service was shocking. The bearded guy at reception barely acknowledged us the whole time we were waiting to check in/check out. I asked if he had a charger for my phone-he rolled his eyes as hard as he could. I ordered some food at drinks in the restaurant whilst waiting for the to be ready and they messed that up as well. On the plus side the room was clean and the location was great. Would I stay here again in the future? Absolutely not.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tracey, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, wonderful living decor lobby, and right in the heart of it all. Very walkable area. Will definitely stay here again!
Stayed 1 night in Jan 2026

10/10 Excellent

Laura

Stayed 4 nights in Jan 2026

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Victor

Excellent Hotel in a great location.
Stayed 1 night in Dec 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Luis Alberto

Stayed 1 night in Dec 2025

10/10 Excellent

Delly Zareth Gonzalez Betancourth y Jose Raul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean. Good location. Walkable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel! Very clean, Great location, Great service. The breakfast is limited but of good quality. The location shines above all. Highly recommended!
Stayed 3 nights in Dec 2025

10/10 Excellent

Angelica

Stayed 1 night in Dec 2025

10/10 Excellent

Giselle

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice hotel. Slightly smelly room at check in.
Stayed 1 night in Dec 2025

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service
The staff is dedicated and courteous. They understand hospitality. beware as you expect elevators and stairs to all rooms at a 4 star. not this one. great location.
Stairs to bedrooms
nice lobby area at the Former US Embassy
Stayed 2 nights in Nov 2025

10/10 Excellent

Elcio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and courteous! Room with great view and well taken care! Pleasant ambiance, great breakfast and restaurant!
Stayed 4 nights in Nov 2025

8/10 Good

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location, nice staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Nice and clean room, perfect for me and my boyfriend. The staff were all very kind and helpful. We had an early flight and our room wasnt ready yet so we were able to leave our bags at the hotel and go out to explore a bit. After we came back, we got our key and were told that our bags were waiting for us in our room! We really appreciated that small gesture especially since we’ve stayed at other 4 star/more expensive hotels before where the staff didn’t do this for us. We would happily come back here the next time we visit Madrid.
Stayed 3 nights in Nov 2025