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4.3 out of 5

"Great rooftop bar and very clean. Good options around for eating " More

By a verified traveller on Fri 05 Jan 2024

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Hotel Description

A luxury stay in the heart of Makati awaits you at City Garden GRAND Hotel. Within just a 15-minute stroll, you'll find Power Plant Mall and Ayala Triangle Gardens. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

Firefly Roofdeck serves international cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, spa tub, and pool loungers. 3 meeting rooms, a conference center, and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking.

Attractions within a 10-minute drive of this 5-star Makati Downtown hotel include SM Mall of Asia and Greenbelt Shopping Mall.

Standard No View Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
NZ$163* Per night/room 4 Apr. - 5 Apr.

Standard No View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 6 Max

City Garden GRAND Hotel ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for City Garden GRAND Hotel

Everyone (5) Couples (2) Family (2)
5 out of 5
Great rooftop bar and very clean. Good options around for eating

Posted by on 5 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by Ria Dimla - Duty Manager

Dear Mr. Edward,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed our rooftop bar and appreciated the cleanliness of our establishment. It's always our goal to provide a pleasant and memorable experience for our guests.We're also pleased to know that you found good dining options in the surrounding area. We strive to ensure our guests have a variety of choices to enhance their overall stay.We look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Ria DimlaDuty Manager

4 out of 5
The Staffs are very accommodating and pleasant. Surely I mentioned when i booked was my intention to stay just overnight , from a long flight I needed a room with HOT BATH, before i continue to take on another flight to the province.. Pre Paid. But the room has No Bath Tub. Already unpacked my bag and tired to let the receptiom find another room. Next toime I'll be more aware of my reservation details. Thank you for your attention.

Posted by on 24 Oct. 2023

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Comment from Hotel Management

1 Nov. 2023 by Ria Dimla - Duty Manager

Dear Mr. DaiconThank you for sharing your experience with us. We're delighted to hear that you enjoyed the pros of our hotel, from the convenient location and friendly staff to the delicious food at Firefly. Your recognition of Ms. Gillian's attentiveness is greatly appreciated.We apologize for the inconvenience you experienced with elevator wait times and the late check-out request. We'll take your comments into consideration as we strive to enhance our services.We're also sorry for the misunderstanding about the Halloween BBQ buffet party. We'll work on improving our communication to ensure that such situations are avoided in the future. We are committed to addressing the issues you raised to offer an even better experience on your next visit. We genuinely appreciate your feedback, as it helps us improve and better serve our guests.Should you decide to stay with us again, please don't hesitate to contact us directly, and we'll do our best to ensure a seamless and enjoyable stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

4 out of 5
The wooden floor was the best since I suffer from asthma & have dust allergies! Was a bit disappointed with my checking in since the room wasn’t ready yet despite my arrival was past the check in time! They offered a king bed with a view that’s facing a building wall! I booked & paid for a city view! I was told that they would extend my check out time since the room was not ready but they called me at around 11:45 to remind me to check out at 12! This was my disappointment!

Posted by on 19 Jul. 2023

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Comment from Hotel Management

23 Jul. 2023 by Clement Salantes | Duty Manager

Dear Ms. Leticia,Thank you for taking the time to share your experience during your recent stay with us. Our team truly appreciates it. We are all glad to know that you overall enjoyed your stay despite a few remarks. We sincerely regret for any inconveniences you encountered during your stay.We understand the importance of addressing service concerns promptly and effectively. We have thoroughly reviewed your case and have identified the areas where we failed to meet our usual high standards. Nevertheless, we assured that your feedback will be addressed to the concerned department head for improvement.Thank you for your understanding and we are looking forward to welcoming you back here at City Garden Grand Hotel. Until then, Stay Safe!Clement SalantesDuty Manager

5 out of 5
Love the rooftop restaurant and bar

Posted by on 15 Mar. 2023

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Comment from Hotel Management

16 Mar. 2023 by Clement Salantes | Duty Manager

Dear Wotif,It was an honor to receive a 5 star-rated review from our valued guest. It gives us a big smile knowing that you have enjoyed your recent visit at City Garden Grand Hotel. Thank you so much for mentioning that you had an excellent experience with our rooftop restaurant, Firefly. We look forward to welcoming you back again.Until then, Stay Safe!Clement SalantesDuty Manager

5 out of 5
Very modern and good value hotel. Great rooftop pool and restaurant

Posted by on 9 Jan. 2023

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Comment from Hotel Management

15 Jan. 2023 by General Manager

Dear Mr. Andrew,Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon.Always at your service,Christian TadeoHotel Duty Manager

2 out of 5
Good location but very poor in service as you have to wait for a very long time.

Posted by on 27 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by General Manager

Dear Ms. Anita, Thank you for taking the time to review! My apologies for the inconvenience caused by the service that you experienced during your stay. We would like to further check the details of your concern, and we would appreciate it if you could send us an e-mail through our channels. Meantime, I look forward to your next visit. Thank you! Always at your service, Richard Reazon General Manager

4 out of 5
We stayed here for one night and it was a good hotel! We used the gym facilities and also went to the rooftop restaurant for drinks. The pool was very busy which we didn't use. Very minor issue was the bed was hard and a double bed is small for 2 people otherwise everything else was great

Posted by on 8 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by General Manager

Dear Mr. BT, Thank you for taking the time to review! Regret the noise from the road and that the bed comfort was not to your liking. Pleased to inform that a complimentary bed topper is available upon request with our Housekeeping, for those guests that find the comfort of our beds not to their liking. Such a preference can be requested upon check-in, for your next visit. Likewise, our beds comply with the international standardize of 78cm x 78cm, which normally fits two people. Nevertheless, a super king bed is also available for our Deluxe Rooms. Meantime, I apologize for any inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

5 out of 5

Posted by on 25 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5 out of 5
I like the rooms and the view in particular. Great view of the city of Makati and beyond. Food is excellent - though please, more shrimp dishes?

Posted by on 8 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by General Manager

Dear Valued Guest, Many thanks for taking the time to review! Regret you find the number of shrimp dishes on the menu inadequate. Pleased to inform you that shrimp dishes are available at Firefly Roofdeck Bar. Moreover, other kinds of seafood are available on the menu as we want to provide guests more options for their dining experience. Nevertheless, my apologies for the inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

5 out of 5
Top floor was amazing - great dining and bar area and swimming pool

Posted by on 24 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Property Features

City Garden GRAND Hotel offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and 3 meeting rooms are available. A fitness center, a rooftop terrace, and spa services are also featured at the luxury City Garden GRAND Hotel. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Makati hotel.

  • 1 building
  • 311 guestrooms or units
  • 33 levels
  • 2 dining venues
  • Built in 2014
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Gil Puyat Station (2.7 km / 1.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

City Garden GRAND Hotel offers 311 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. LED televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Refrigerator
  • Electric kettle
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Firefly Roofdeck - This poolside rooftop bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

SPICE Cafe - Onsite buffet restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1200.0 per night.

Pet Policy

  • Pets and service animals are not allowed at City Garden GRAND Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Children stay free
  • Service animals not allowed
  • Cash or credit card deposit required
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 11
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PHP 990 for adults and PHP 495 for children
  • Rollaway bed fee: PHP 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Garden Grand Hotel
  • City Garden Grand Hotel Makati
  • City Garden Grand Makati
  • City Grand Hotel
  • Grand Garden Hotel
  • Hotel City Garden
  • Hotel City Grand
  • City Garden Grand Hotel Makati, Metro Manila
  • City Garden Grand
  • City Garden GRAND Hotel Hotel
  • City Garden GRAND Hotel Makati
  • City Garden GRAND Hotel Hotel Makati

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.