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Aparthotel

Caroline Serviced Apartments Richmond

3.5 star property
Aparthotel units with kitchens, near Chapel Street

Photo gallery for Caroline Serviced Apartments Richmond

One Bedroom with Balcony | Private kitchen
Pillow-top beds, soundproofing, iron/ironing board, free WiFi
Terrace/patio
Two Bedroom Winter Garden | Terrace/patio
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
251 Swan St, Richmond, VIC, 3121
  • Place, Church Street
    ‪2 min walk‬
  • Place, Chapel Street
    ‪14 min walk‬
  • Place, AAMI Park
    ‪19 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪30 min drive‬

Room options

View all photos for Standard Studio

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Standard Studio

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Kitchen
Dishwasher
Smart TV
Washer/dryer
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Winter Garden

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Studio Winter Garden

Highlights

Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
Washer/dryer
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Terrace

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Studio Terrace

Highlights

Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
Washer/dryer
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for One Bedroom Winter Garden

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

One Bedroom Winter Garden

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio with Terrace View

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Studio with Terrace View

Highlights

Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
Washer/dryer
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for One Bedroom with Balcony

One Bedroom with Balcony

One Bedroom with Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Winter Garden

Two Bedroom Winter Garden | Living area

Two Bedroom Winter Garden

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Two Bedroom Balcony

Two Bedroom Balcony | Living area

Two Bedroom Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Two Bedroom Superior Winter Garden

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Two Bedroom Superior Winter Garden

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Terrace

Two Bedroom Terrace | Living area

Two Bedroom Terrace

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Premium Apartment

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Three Bedroom Premium Apartment

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed

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About the area

Melbourne

At Caroline Serviced Apartments Richmond you'll be within a 30-minute stroll of Chapel Street and Royal Botanic Gardens. Highlights at this aparthotel include in-room kitchens, washers/dryers and free WiFi. .Each apartment is soundproofed and features Smart televisions with cable channels, along with free local calls, in-room massages and a hairdryer. In-room dining is easy with a kitchen that comes equipped with a microwave, a stovetop and a dishwasher. A pillowtop bed, a TV and an iron/ironing board are also available. Limited housekeeping is available. .This aparthotel has free WiFi in public areas, concierge services and a terrace. Other amenities include laundry facilities, express check-in and express check-out. There's also the convenience of self parking. .Places within a 30-minute walk of this 3.5-property class Richmond aparthotel include Melbourne Cricket Ground and AAMI Park.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Church Street - 2 min walk - 0.2 km
  • Bridge Road - 10 min walk - 0.9 km
  • Chapel Street - 14 min walk - 1.2 km
  • AAMI Park - 19 min walk - 1.6 km
  • Rod Laver Arena - 4 min drive - 2.3 km

Getting around

  • East Richmond Station - 7 min walk
  • Flinders Street Station - 12 min drive
  • Melbourne, VIC (MEB-Essendon) - 28 min drive

Restaurants

  • ‪Harlow - ‬5 min walk
  • ‪My Oh My - ‬4 min walk
  • ‪Swan Hotel - ‬3 min walk
  • ‪Public House - ‬5 min walk
  • ‪Union House - ‬2 min walk

About this property

Caroline Serviced Apartments Richmond

Aparthotel units with kitchens, near Chapel Street
Caroline Serviced Apartments Richmond offers its guests a terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi. Caroline Serviced Apartments Richmond also features laundry facilities, express check-in, and express check-out. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Melbourne aparthotel.

  • 33 guestrooms or units
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • Smoking in designated areas
Caroline Serviced Apartments Richmond offers 33 air-conditioned accommodations with washers/dryers and a hairdryer. Beds feature pillowtop mattresses. 50-inch Smart televisions come with cable channels. Accommodation at this 3.5-star aparthotel has kitchens with stovetops, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on weekdays only and in-room massages can be requested. Housekeeping is provided on a limited basis.

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  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
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includes taxes & fees
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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, uncovered parking on site (AUD 15 per night)
  • Limited on-site self parking

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress
  • Rollaway/extra bed: AUD 40 per day

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch Smart TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Free local calls
  • Housekeeping on weekdays only
  • Iron/ironing board
  • Luggage storage
  • Mobile key entry
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 33 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 6:30 PM) and Saturday - Saturday (9:00 AM - 4:00 PM)
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Guests can access their rooms with a mobile device.

Property is also known as

Caroline Serviced Apartments Richmond Richmond
Caroline Serviced Apartments Richmond Aparthotel
Caroline Serviced Apartments Richmond Aparthotel Richmond

Frequently asked questions

What is the cancellation policy at Caroline Serviced Apartments Richmond?

Caroline Serviced Apartments Richmond offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Caroline Serviced Apartments Richmond?

Yep, Caroline Serviced Apartments Richmond has a secured uncovered self car park for AUD 15 per night. A self car park is also available, for a fee.

Are there any beaches close to Caroline Serviced Apartments Richmond?

The closest beach to Caroline Serviced Apartments Richmond is St Kilda Beach (5.3 km).

Is there a free airport shuttle available at Caroline Serviced Apartments Richmond?

No, Caroline Serviced Apartments Richmond does not offer an airport shuttle service.

What time are check-in & check-out at Caroline Serviced Apartments Richmond?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Caroline Serviced Apartments Richmond?

No, only service animals are allowed.

Caroline Serviced Apartments Richmond Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 156 out of 179 reviews
Rating 8 - Good. 14 out of 179 reviews
Rating 6 - Okay. 7 out of 179 reviews
Rating 4 - Poor. 0 out of 179 reviews
Rating 2 - Terrible. 2 out of 179 reviews

10/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

Brittney

Liked: Cleanliness, amenities, property conditions & facilities
Great modern apartments, with great staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Felicity

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and fairly quiet. People I met inside the building were all friendly. Apartment was so close to everything.
Stayed 7 nights in Dec 2025

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room. Better than expected.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Underground parking easily accessible. Large quiet rooms, friendly staff.
Stayed 5 nights in Oct 2025

8/10 Good

John, Churchlands

Liked: Cleanliness, amenities, property conditions & facilities
Booked to stay there again two weeks later
Stayed 5 nights in Oct 2025

10/10 Excellent

Jillian

Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation. Centrally located. Clean, functional and well priced. I’ll definitely be staying here again.
Stayed 8 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort
Our checkin was quick, friendly and professional. Room was spotlessly clean. Underground parking was convenient and easy. Location was perfect - just a short walk to heaps of restaurants in Swan Street. Highly recommend!
Stayed 1 night in Oct 2025

10/10 Excellent

graeme

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Michelle

Stayed 4 nights in Oct 2025

10/10 Excellent

Chisato

Stayed 7 nights in Sep 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love these apartments. Staff are friendly, welcoming and helpful. Nice rooms with everything you need - iron, fully equipped kitchen, walk in shower, big fridge, air -con and ours had a balcony. Also loved having a large lounge which was more than two seats. Close to tram, Coles, plenty of restaurants, coffee shops and a quick tram ride to the city.
Stayed 3 nights in Sep 2025

8/10 Good

John

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, amenities
Good position in Swan St Clean and tidy
Stayed 2 nights in Sep 2025

6/10 Okay

Amro

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Amro

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property close in the heart of Richmond.
Stayed 3 nights in Aug 2025

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the Caroline Apartments, second time staying. Beautiful rooms, comfortable like a home away from home. Only 2 minor things, some of the kitchen cabinet hinges had broken so open and closing some of the doors proved difficult, also we were there 3 nights with a family of 4 I felt like having some sort of bin even in the basement would be good so that we could dispose of shopping bags, food containers etc as the small bin in the kitchen was not enough and I felt bad leaving bags of rubbish in the room for the cleaner. The service, the apartment itself and the location is perfect, couldn’t fault it. Thank you for having us!
Stayed 3 nights in Aug 2025

10/10 Excellent

Regina

Liked: Cleanliness, amenities
The property was pristine and in a good location. There is nothing negative about this property.
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very modern and well equipped unit. Easy access to city via tram or train. Lots of great restaurants nearby.
Stayed 5 nights in Aug 2025

10/10 Excellent

Xiang

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bed comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Lovely clean studio. Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Ciara

Liked: Cleanliness, room comfort

Fantastic Melbourne accommodation

Fantastic accommodation, excellent location and very good quality. Staff very helpful
Stayed 4 nights in Jul 2025

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, room comfort

Excellent apartment

Excellent location for this slick and contemporary apartment. The furnishings are top class and the apartment has everything you would need for a comfortable stay. Recommended.
Stayed 5 nights in Jul 2025