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4.5 out of 5

"Close to the Melbourne Convention Centre and South Bank area . Breakfast were awesome and the Staff were really friendly and very helpful. Would defi ... " More

By a verified traveller on Thu 21 Mar 2024

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Shadow Play by Peppers. Within just a 15-minute stroll, you'll find popular places like Crown Casino and Melbourne Convention and Exhibition Centre. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchens.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with a washer/dryer, free WiFi, and free wired internet. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include a pillow menu, a rainfall showerhead, and bathrobes. A living room, a dining area, and 24-hour room service are also available.

For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the gym, sauna, and pool loungers. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 4.5-star Southbank aparthotel include Collins Street and SEA LIFE Melbourne.

One Bedroom Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$227* Per night/room 1 Apr. - 2 Apr.

Two Bedroom Deluxe Apartment (Weekly Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Apartment, 1 Bedroom (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom 2 Bathroom Deluxe

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Deluxe

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Corner Deluxe

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Shadow Play by Peppers ratings based on 88 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shadow Play by Peppers

Everyone (34) Couples (15) Family (17)
2 out of 5

Posted by on 25 Mar. 2024

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5 out of 5
Close to the Melbourne Convention Centre and South Bank area . Breakfast were awesome and the Staff were really friendly and very helpful. Would definitely stay here again.

Posted by on 21 Mar. 2024

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5 out of 5
Very close to excellent with a few minor irritations but overall very goog. Great service, well maintained, excellent location near MCEC, CBD, Sou GG hbank. Tram, food & groceries. Shower cubicle grout mould and no easily accessible power points near table ,no desk meant stringing power cable from laundry alcove or across main access for laptop only irritations.

Posted by on 27 Nov. 2023

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Comment from Hotel Management

3 Dec. 2023 by Assistant Manager

Dear Tony,Thank you for your positive feedback and highlighting our great service and location. We appreciate your comments and apologise for any inconvenience caused. We'll address the shower grout and accessibility of power points to enhance your experience.Warm Regards,Shadow Play by Peppers

4 out of 5

Posted by on 22 Oct. 2023

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Comment from Hotel Management

24 Oct. 2023 by franco

Dear Linda,We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Shadow Play by Peppers.

3 out of 5
Comfortable & clean. Staff, other than Franco, were not knowledgable about the hotel systems or the local area. Every question we had, eg. We booked 2 bathroom but only got 1, which way to the MCG, washing machine is broken, are we able to have a late checkout? Were either answered incorrectly or not communicated to other staff, so not followed up. Franco was correcting others mistakes and providing excellent, knowledgable service. He must despair of his colleagues, and deserves to be paid more them them.

Posted by on 16 Oct. 2023

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Comment from Hotel Management

17 Oct. 2023 by FRANCO

Hi Sally,Thank you for taking time to share your feedback with us.I do apologise again on the name of Shadow Play for any inconvenience that happened during your stay.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,FrancoFront Office Assistant Manager

5 out of 5

Posted by on 23 Aug. 2023

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Comment from Hotel Management

24 Aug. 2023 by Marjorie

Dear Gemma,We very much appreciate your positive review regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,MarjorieShadow Play by Peppers

5 out of 5

Posted by on 23 Jul. 2023

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Comment from Hotel Management

31 Jul. 2023 by Eric

Dear Judith, Thank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback and look forward to your return

5 out of 5

Posted by on 21 May 2023

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Comment from Hotel Management

26 May 2023 by Front Desk Team

Dear Jason,We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Desk Team

5 out of 5
Great place, great location would definitely recommend and stay there again.

Posted by on 21 May 2023

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Comment from Hotel Management

26 May 2023 by Front Desk Team

Dear Tegan,We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Desk Team

5 out of 5
The staff were all very polite and went above and beyond to accommodate us and our needs, hotel immaculate, highly recommended.

Posted by on 9 May 2023

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Comment from Hotel Management

11 May 2023 by Reception

Dear Laura,We very much appreciate your positive feedback! It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Shadow Play Team

Property Features

Shadow Play by Peppers offers its guests an outdoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the luxury Shadow Play by Peppers. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne aparthotel is smoke free.

  • 72 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Shadow Play by Peppers offers 72 air-conditioned accommodations with washers/dryers and minibars. Accommodations offer separate sitting areas and include dining tables. A pillow menu is available. Flat-screen televisions come with cable channels and pay movies. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and coffee/tea makers.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Hair dryer
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Shadow Play by Peppers has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. The property is professionally cleaned. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 32 for adults and AUD 15 for children
  • Valet parking fee: AUD 60 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shadow Play Peppers Aparthotel Southbank
  • Shadow Play Peppers Aparthotel
  • Shadow Play Peppers Southbank
  • Shadow Play Peppers
  • Shadow Play by Peppers Southbank
  • Shadow Play by Peppers Aparthotel
  • Shadow Play by Peppers Aparthotel Southbank

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.