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4.5 out of 5

"Only disappointment was we stayed 2 nights and they didn’t service room. Apart from that great staff, pool lovely and clean with sauna and good gym. T ... " More

By a verified traveller on Mon 11 Mar 2024

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Citadines on Bourke Melbourne. You'll be within steps of Her Majesty's Theatre and within a short 5-minute stroll of Parliament House of Victoria. Highlights at this aparthotel include an indoor swimming pool, and in-room kitchenettes and free WiFi.

Each apartment is soundproofed and features an LCD TV with digital channels, along with a sitting area, a coffee/tea maker, and a safe. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a desk are also available. Housekeeping is available on request.

Enjoy the gym, sauna, and pool loungers. 3498 square feet (325 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Bourke Street Mall and Hosier Lane.

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$147* Per night/room 7 Apr. - 8 Apr.

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Two Bedroom Apartments

Bed Count 2 King Beds Maximum Occupancy 4 Max

Citadines on Bourke Melbourne ratings based on 1,265 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines on Bourke Melbourne

Everyone (813) Couples (280) Business (6) Family (128)
2 out of 5
I reserved a double queen room and on site parking Neither happened

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Dominique Cristi - Asst. Guest Service Manager

Dear Marnie,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encountered as these are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this .Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Melbourne on Bourke.Yours sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne

5 out of 5

Posted by on 14 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Dominique Cristi - Asst. Guest Service Manager

Dear Sarah,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

5 out of 5
Only disappointment was we stayed 2 nights and they didn’t service room. Apart from that great staff, pool lovely and clean with sauna and good gym. Trams at front door and great location. Came to Melbourne on train into southern cross and got tram up Bourke street basically to the front door

Posted by on 11 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Jacky Gallardo - Assistant Manager, Guest Service

Dear Simone,Thank you for a great review of the property as well as the kind words you have for the staff members of Citadines despite the concern you had during your stay in terms of the housekeeping service. Furthermore, we are glad to know that you found the property location convenient. We hope to welcome you back soon. Sincerely. Jacky Gallardo - Assistant Guest Service Manager

5 out of 5
Very friendly staff

Posted by on 10 Mar. 2024

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Comment from Hotel Management

11 Mar. 2024 by Jacky Gallardo

Dear Carol,Thank you for sharing your feedback. This is very much appreciated. We hope to see you back. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

4 out of 5
The location is the best, close to public transportation (tram) and shops. They have pool, sauna and gym. The staff, some are friendly and some are not so much. The room is nice and comfy. The downside are the bed is too soft and the pillows are flat as pancakes. If they could change at least the pillows with the fluffy one, I definitely will come back there again.

Posted by on 7 Mar. 2024

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Comment from Hotel Management

8 Mar. 2024 by Dominique Cristi - Asst. Guest Service Manager

Dear Sofia,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

4 out of 5

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Geoff, Thank you for staying with us at Citadines Melbourne on Bourke. We look forward to welcome you back in the near future. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

5 out of 5

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Susan, Thank you for choosing to stay with us at Citadines Melbourne on Bourke. We hope to see you again soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

5 out of 5
Recently stayed one night at Citadines on Burke in a one bedroom apartment. First time staying here.The location was great very central to CBD and mall with a tram stop right at front door. Very handy for walking everywhere. Given the central location it was pretty quiet. The room was modern clean and spacious. Reception staff were all very friendly. Check in was easy room was ready 10am that was a nice bonus. There is also free laundry available with powder available which was very handy.There is also an indoor pool. Will definitely stay here again next time visiting Melbourne.

Posted by on 29 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Wade, Thank you for taking the time to share your recent experience at Citadines on Bourke. We greatly appreciate your feedback and are thrilled to hear that your stay exceeded expectations.Our team takes pride in providing a central and convenient location, and we're delighted to know that you found it beneficial for your visit to Melbourne. It's wonderful to hear that the modern and spacious design of your one-bedroom apartment, along with the early check-in option, contributed to a positive experience.I'll be sure to pass along your compliments to our reception staff – their dedication to friendly and efficient service is one of our core values. Thank you once again for choosing Citadines on Bourke. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

5 out of 5

Posted by on 29 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Ben, Thank you so much for choosing to stay with us at Citadines Melbourne. We hope to welcome you back again soon. Kinds regards, Tunjira Srisuk - Assistant Guest Service Manager

2 out of 5
there was no hot water in the shower, and after having a shower, the towels were hard and scratchy pillows were flat n no comfort what so ever i have stayed there many times, but this time i hate to say, very disapppointed

Posted by on 27 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Jacky Gallardo - Assistant Manager, Guest Service

Dear Kristyn,Thank you for providing a feedback from your most recent stay with us. We apologize for the inconvenience you have experienced during your stay with us. Please be assured that we value your feedback and this has been shared with the team to look into. We hope we could serve you better in the future. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

About the Citadines on Bourke Melbourne

Location 131-135 Bourke Street, Melbourne, VIC 3000

Property Features

Citadines on Bourke Melbourne offers its guests an indoor pool, a sauna, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this aparthotel measures 3498 square feet (325 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the family-friendly Citadines on Bourke Melbourne. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 25 levels
  • Meeting rooms
  • 3498 sq ft of conference space
  • 325 sq m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (2 km / 1.2 mi)
  • Metro station: Parliament Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines on Bourke Melbourne offers 380 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 43-inch LCD televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • In-room kitchenette
  • Sitting area
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Children stay free - maximum age 5
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 45 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bourke Melbourne
  • Citadines Bourke
  • Citadines Bourke Aparthotel
  • Citadines Bourke Aparthotel Melbourne
  • Citadines Bourke Melbourne
  • Citadines Melbourne
  • Citadines Melbourne Bourke
  • Melbourne Bourke
  • Melbourne Citadines
  • Citadines On Bourke Melbourne Hotel Melbourne
  • Citadines Bourke Melbourne Hotel
  • Citadines Bourke Hotel
  • Citadines Bourke Melbourne Aparthotel
  • Citadines on Bourke Melbourne Melbourne
  • Citadines on Bourke Melbourne Aparthotel
  • Citadines on Bourke Melbourne Aparthotel Melbourne

You should know

  • Pool access available from 5:00 AM to 10:00 PM.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.