"Only disappointment was we stayed 2 nights and they didn’t service room. Apart from that great staff, pool lovely and clean with sauna and good gym. T ... " More
Each apartment is soundproofed and features an LCD TV with digital channels, along with a sitting area, a coffee/tea maker, and a safe. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a desk are also available. Housekeeping is available on request.
Enjoy the gym, sauna, and pool loungers. 3498 square feet (325 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.
Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Bourke Street Mall and Hosier Lane.
18 Mar. 2024 by Dominique Cristi - Asst. Guest Service Manager
Dear Marnie,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encountered as these are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this .Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Melbourne on Bourke.Yours sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
16 Mar. 2024 by Dominique Cristi - Asst. Guest Service Manager
Dear Sarah,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
14 Mar. 2024 by Jacky Gallardo - Assistant Manager, Guest Service
Dear Simone,Thank you for a great review of the property as well as the kind words you have for the staff members of Citadines despite the concern you had during your stay in terms of the housekeeping service. Furthermore, we are glad to know that you found the property location convenient. We hope to welcome you back soon. Sincerely. Jacky Gallardo - Assistant Guest Service Manager
11 Mar. 2024 by Jacky Gallardo
Dear Carol,Thank you for sharing your feedback. This is very much appreciated. We hope to see you back. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
8 Mar. 2024 by Dominique Cristi - Asst. Guest Service Manager
Dear Sofia,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
4 Mar. 2024 by Tunjira Srisuk - Assistant Guest Service Manager
Hi Geoff, Thank you for staying with us at Citadines Melbourne on Bourke. We look forward to welcome you back in the near future. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
4 Mar. 2024 by Tunjira Srisuk - Assistant Guest Service Manager
Hi Susan, Thank you for choosing to stay with us at Citadines Melbourne on Bourke. We hope to see you again soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
1 Mar. 2024 by Tunjira Srisuk - Assistant Guest Service Manager
Hi Wade, Thank you for taking the time to share your recent experience at Citadines on Bourke. We greatly appreciate your feedback and are thrilled to hear that your stay exceeded expectations.Our team takes pride in providing a central and convenient location, and we're delighted to know that you found it beneficial for your visit to Melbourne. It's wonderful to hear that the modern and spacious design of your one-bedroom apartment, along with the early check-in option, contributed to a positive experience.I'll be sure to pass along your compliments to our reception staff – their dedication to friendly and efficient service is one of our core values. Thank you once again for choosing Citadines on Bourke. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
1 Mar. 2024 by Tunjira Srisuk - Assistant Guest Service Manager
Hi Ben, Thank you so much for choosing to stay with us at Citadines Melbourne. We hope to welcome you back again soon. Kinds regards, Tunjira Srisuk - Assistant Guest Service Manager
27 Feb. 2024 by Jacky Gallardo - Assistant Manager, Guest Service
Dear Kristyn,Thank you for providing a feedback from your most recent stay with us. We apologize for the inconvenience you have experienced during your stay with us. Please be assured that we value your feedback and this has been shared with the team to look into. We hope we could serve you better in the future. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
Citadines on Bourke Melbourne offers its guests an indoor pool, a sauna, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this aparthotel measures 3498 square feet (325 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the family-friendly Citadines on Bourke Melbourne. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Citadines on Bourke Melbourne offers 380 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 43-inch LCD televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Special check-in instructions:
Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.
The property is professionally cleaned. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.