Family accommodations in Mermaid Beach

PROS: The resort was very clean, the room modern and well stocked - there was a proper amount of pots and pans and cooking utensils to make use of the kitchen. There were four separate pools; the Splash Zone was well appointed centrally to all rooms. There is a bus stop right outside the resort that takes you into the main train stations and bus/train/tram fares are 50c for 2 hours making it accessible and cheap to reach the theme parks if this is your focus. Transport from the airport is easy; with a bus right at the arrivals terminal, and stopping right outside the resort; 50c per person for the trip (as at May 2026). VEGAN's: This is a vegan Mecca. Within a 3km radius there are dozens of options, including dedicated vegan eateries. CONS: We booked through a booking agency (Wotif), which clearly stated payment at the venue, despite sending evidence we were hassled and threatened cancellation of booking if we didn't pay; inadequate amount of towels supplied (two would be fair, plus a pool towel - not asking for $5 per towel deposit). A bond was required on top of full payment 7 days in advance; cash could be taken but not returned as cash, wallet pay requires a return by direct deposit to the bank account; and a normal card still yields 7-10 days for refund. This is not listed as a requirement in the Wotif booking info. The staff on the front counter appear indifferent to this, and the phone service blame the booking service for having limited info they can send.

The staff were super friendly and helpful. Fantastic beach and fabulous hotel.

the Novotel is all about location and this hotel is smack bang in the middle of surfers with great views and easy accessibility to public transport