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Turtle Beach Resort

4.0 star property

Photo gallery for Turtle Beach Resort

Water park
2 Bedroom Apartment
2 Bedroom Apartment | Living area
2 Bedroom Family Suite | Living area
3 Bedroom Apartment | Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$427
includes taxes & fees
30 May - 31 May

Explore the area

View map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Place, Nobby Beach
    ‪9 min walk‬
  • Place, Kurrawa Beach
    ‪3 min drive‬
  • Place, Pacific Fair Shopping Centre
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪22 min drive‬

Room options

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 7
  • Free Wi-Fi

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 110 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area

2 Bedroom Superior Apartment

8.4 out of 10
Very good
(52 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area

2 Bedroom Family Suite

9.4 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area

2 Bedroom Apartment

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Room

In-room safe, individually decorated, individually furnished

Room

  • Sleeps 6
  • Free Wi-Fi

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About the area

Gold Coast

A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. Highlights at this hotel include 4 outdoor swimming pools, 4 hot tubs and a free water park. .The family restaurant, Deck Resturant and Bar, is open for breakfast, lunch and dinner. Enjoy the gym, kids' club, outdoor tennis court and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Mermaid Beach hotel include Kurrawa Beach and The Star Gold Coast.

What's nearby

  • Nobby Beach - 9 min walk - 0.8 km
  • Putt Putt Golf Mermaid Beach - 12 min walk - 1.1 km
  • Kurrawa Beach - 3 min drive - 1.6 km
  • Pacific Fair Shopping Centre - 3 min drive - 1.9 km
  • The Oasis - 4 min drive - 2.7 km

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • ‪Goccia’s - ‬6 min walk
  • ‪The Holliday - ‬10 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Lonestar Tavern - ‬13 min walk
  • ‪see yo cafe - ‬3 min walk

About this property

Turtle Beach Resort

There's a restaurant on site. Public spaces have free WiFi. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. An airport shuttle (available on request) and a theme park shuttle are available for a fee. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

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The price is NZ$337
includes taxes & fees
14 May - 15 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

What is the cancellation policy at Turtle Beach Resort?

Turtle Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Turtle Beach Resort?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on 30 May 2026 start from NZ$427, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Turtle Beach Resort?

Yep, Turtle Beach Resort has a free self car park. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Turtle Beach Resort?

Yep, Turtle Beach Resort is a short 11-minute walk from Nobby Beach. Fun beach activities include surfing, snorkelling and body boarding. You can also find motor boats and boat tours.

Does Turtle Beach Resort have a pool?

Yep, and guests love it! Turtle Beach Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Turtle Beach Resort have a waterslide?

Yep, this property has a waterslide!

What makes Turtle Beach Resort a romantic place to stay?

Poolside dining and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Turtle Beach Resort.

Is Turtle Beach Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Turtle Beach Resort is a hit with families.

Does Turtle Beach Resort serve breakfast?

You bet, cooked-to-order breakfast is offered at Turtle Beach Resort.

Is there a free airport shuttle available at Turtle Beach Resort?

No, but there's an airport shuttle that runs from 5:30 AM - 9:00 PM on request for a fee.

Is there a bar or restaurant at Turtle Beach Resort?

Yep, you can grab a meal at Turtle Beach Resort's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Turtle Beach Resort?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Turtle Beach Resort?

No, only service animals are allowed.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 1000 reviews
Rating 8 - Good. 362 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great stay . Pool and deck are great . The room is getting a bit worn out
Stayed 6 nights in Mar 2026

10/10 Excellent

Matthew

Stayed 1 night in Mar 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 7 nights in Mar 2026

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort location was great, good amenities, however the smell is rancid. From the moment we stepped into the stairwell we were hit with an overwhelming stench of mildew, we thought maybe its just the stairwell not been taken care of (this was evidenced by tbe dead cockroach that was on a step the entire 4 days we were there), however, it got worse once we opened the door to our "superior" apartment we were again hit with a horid stench of what I can only describe as like cat pee and mold. We aired it out and left the windows and doors open all day and night to help. It felt dirty from the second we walked in thanks to tbe odour. The batbrooms also felt very outdated and unclean. The showers had alot of stains and rust, the soap holder in the ensuite was broken and barely held up 1 small travel shampoo, the fan didn't work and the towel rail looked rusted and dirty. The beds were ok and there was everything you needed there, we could not get past the smell enought to actually eat there so spent as much time out of the room as possible. Pools were good, restaurant was nice, however, we pre ordered food for 7.30 and went down for a couple of drinks at 6.30 and thought we may as well pay for dinner then, we were told it was already ready if we wanted it, so it would have just sat there for an hour going cold had we not decided to go down early. The order was also incorrect, ordered a margarita pizza and got Hawaiian. I would not stay again.
Stayed 3 nights in Mar 2026

6/10 Okay

Rachel

Travelled with family
Liked: Amenities
The staff were courteous and room was clean but there were some issues - broken seal on dishwasher, distorted parts of the tv screen like something hit it. Amenities are not modern but reasonable. Don’t stay near the pool if you want a quiet stay pool closes at 9 pm and noise didn’t stop
Stayed 1 night in Feb 2026

10/10 Excellent

Kylie

Stayed 2 nights in Jan 2026

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family vacation
Stayed 10 nights in Nov 2025

4/10 Poor

Jess

We chose turtle beach resort with the huge slash & slide, as a place to meet up with several family members, all of us travelling long distances with kids, to attend a wedding. The idea was to give the kids something really fun to reward them after the tedious journey there, & let their wild side out, with maximum fun in the minimum time we had before getting ready for the wedding. But when we arrived, the big splash & slide was closed for renovations. At no point were we, the customers informed of this before booking or at check in. What a let down. We certainly wouldn’t have booked here. Or we would have expected some type of consolation for the let down. Also the deadlock on our apartment door was not functional, so as soon as the toddlers realised they could open the front door, none of the parents could relax, we had to be on high alert monitoring that door. Also the apartment staircase is very very steep, so definitely also required monitoring & assistance for small children, & anyone carrying a child, or going up or down at night. Sensor lights for the staircase or continuous rail might have helped make that safer. Otherwise the apartment was lovely, clean. staff were lovely & responsive. They did confidently give us wrong info about the women’s change rooms in the pool areas being suitable to begin getting ready for our wedding. There wasn’t women’s rooms. Just a unisex cubical & an outdoor shower. But they did organise an early check in soon after. Much Appreciated.
Stayed 1 night in Feb 2026

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Room was spotless, great family amenities. Our third stay year on year and we will back again next year!
Stayed 3 nights in Jan 2026

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Great for families. Everything on site or close by. Close to the beach. Train ride to surfers paridise. Friendly staff. Everything we hoped it would be.
Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Simple check in and staff around the resort were friendly and helpful. Easy going environment and the water park is great simple fun!
Stayed 3 nights in Jan 2026

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities
.
Stayed 2 nights in Jan 2026

10/10 Excellent

George

Stayed 6 nights in Jan 2026

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools were enjoyable. Kids enjoyed the pools, slides and the onsite craft activities.
Stayed 5 nights in Jan 2026

6/10 Okay

Scott

Travelled with family
Im disabled so my views are probably different to most. What i found overwhelmingly making your resort average is the layout and accessibility and no lift. the place is disorienting. a maze. poorly signed and difficult to access or navigate. it gets boring getting lost.
Stayed 2 nights in Jan 2026

2/10 Terrible

Sally Anne

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The front staff were very very rude, had a family member in tears. Hot water service ran out. Crockroches everywhere. Blackets were terrible. Public toilets were filthy. Smelt like pee. Would not recommend.
Stayed 7 nights in Jan 2026

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, the best play to stay with kids, close to the beach and Woolworths for supplies.
Stayed 7 nights in Jan 2026

8/10 Good

Kaitlyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All in all, it was good. Loud at times, but expected during the busy period. One of pools wasn’t available on one of the days we were there, which was a shame because it was my son’s favourite water slide after the splash pad. Everything was clean which was good. The rooms are slightly outdated, but it had everything we needed for the time we stayed. Parking was a challenge with a taller vehicle, but we mostly worked it out. There’s a lot of road works outside the resort, so keep that in mind if you’re staying here. Thanks for the great time and great memories 😊
Stayed 5 nights in Dec 2025

8/10 Good

Ruwan C

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, clean rooms with all the facilities. Need better lounge couch in living room.
Stayed 5 nights in Dec 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at Turtke Beach Resort now 5 times yes it is clean and the staff are friendly we just feel that it is now a little dated could do with an upgrade. I also have mobility issues and not having lifts is now a problem.
Stayed 6 nights in Dec 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was really clean and comfortable with plenty of space. A number of pool areas to choose from. Bbq areas all through the resort. Woolworths walking distance. Beach a short distance across the rd was very nice and beautiful views of the high rises.
Stayed 5 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 5 nights in Dec 2025

6/10 Okay

Wagdy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We spent a nice week at Turtle Beach Resort. Overall, the experience was ok. However, I have a few comments to mention: - Swimming pools are usually not very clean. I think they clean it every day, but the pool floors are not clean, and the pool water has many bugs and insects. - My booking says daily room service and cleaning. However, they did it only once on check-in. When I called them, they mentioned that they charge extra for room service. - Even for simple things (like rubbish bags, towels, etc.), they asked us to purchase those ourselves as they won't provide them.
Stayed 6 nights in Dec 2025

10/10 Excellent

Deacon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in the 3 bedroom apartment, room was dated but clean and all we needed for our stay. Staff were friendly. Kids loved the different selection of activities from the pools and slides to the tennis/basketball courts to the mini putt. We really enjoyed our stay!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Dean

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great pool
Stayed 5 nights in Nov 2025