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4.4 out of 5

"The splash zone for the kids, pool, spa and close distance to the beach. Very friendly staff and always happy to help! " More

By a verified traveller on Mon 11 May 2020

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Hotel Description

A family-friendly stay in Mermaid Beach awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Kurrawa Beach. Highlights at this property include 4 outdoor swimming pools, 4 spa tubs, and a full-service spa.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with a washer/dryer, free WiFi, and a balcony or patio. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and in-room childcare are also available. Limited housekeeping is available.

The café, Fresh and Tasty, serves local cuisine and is open for lunch. At the apartment building's own bar/lounge, you can stop for a drink. Enjoy the free water park, fitness center, kids' club, and outdoor tennis court. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. Cooked-to-order breakfast is available. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Mermaid Beach property include Pacific Fair Shopping Centre and The Star Gold Coast.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$261* Per night/room 29 May - 30 May

2 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

1 Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Turtle Beach Resort ratings based on 500 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Turtle Beach Resort

Everyone (163) Couples (28) Family (308)
5 out of 5
The splash zone for the kids, pool, spa and close distance to the beach. Very friendly staff and always happy to help!

Posted by on 11 May 2020

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Comment from Hotel Management

18 May 2020 by Turtle Beach Resort

Hi, Thank you for your feedback. We are delighted to hear you enjoyed our facilities as well found our staff to be very friendly and happy to help. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

5 out of 5
Putt putt course built around the gardens was fantastic. The kids loved it.

Posted by , from Lismore, NSW on 2 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Turtle Beach Resort

Hi Amy, Thank you for your review. We are delighted to hear you enjoyed your stay and that your children loved the mini putt putt. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

5 out of 5
Clean, tidy, rooms had everything we needed. Kids loved the slides and pools. The Life guards on duty in the splash area were fantastic when my daughter bumped her head on a slide.

Posted by , from Gold coast on 1 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Turtle Beach Resort

Hi KB, We appreciate you taking the time to leave your feedback. It is great to hear such positive comments regarding your time here with us. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

3 out of 5
This resort is not pram friendly and if you are not in a ground floor there are no lifts. Adults are but allowed on the slides with their children and the main splash zone would be suitable for kids 8 and up I would say. There’s not a lot of space to sit and watch either. They do do free late checkout until 12 which was handy seeing as we only stayed the one night.

Posted by , from Upper Coomera, Gold Coast on 22 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Turtle Beach Resort

Hi Kelly051284, Thank you for your comments. We do advertise this information, we are sorry that you weren't aware of this. We are pleased the late check was handy during your 1-night stay. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

4 out of 5
Good spacious apartment. Good amenities. Friendly staff.

Posted by , from Seaford Meadows, SA on 31 Jan. 2020

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Comment from Hotel Management

6 Feb. 2020 by Turtle Beach Resort

Hi Gail, Thank you for your review. We are pleased to read your positive comments in regards to your recent stay here with us. We hope to welcome you again soon. Kind regards, Turtle Beach Resort

5 out of 5
Had a great time with our 4 kids, kept them occupied for hours on end, kids club was also great to give us parents a little break

Posted by , from Pakenham Victoria on 31 Jan. 2020

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Comment from Hotel Management

6 Feb. 2020 by Turtle Beach Resort

Hi Nick, Thank you for your feedback. We are pleased to hear you and your family had a great time. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

4 out of 5
Liked the large pool areas and the fun-park area. I think the cinema and games room could have better signage (such as show hours). The drainage around the pool was very poor with a lot of debris draining into the pool, and water pooling along the edge (southern side) - likely exacerbated by recent heavy rainfall. Room could do with a good carpet shampoo. Restaurant prices were excessive for a family resort

Posted by on 27 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Turtle Beach Resort

Hi, Thank you for your feedback. We appreciate you taking the time to leave your review. We have noted your comments and will ensure these are followed up on. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

5 out of 5
plenty for children to do and the deck area was good to sit have a drink and watch the children in the pool

Posted by on 25 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Turtle Beach Resort

Hi, Thank you for your review. We pleased to read your comments regarding your recent stay, we hope to welcome you again soon. Kind regards, Turtle Beach Resort

5 out of 5

Posted by on 25 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Turtle Beach Resort

Hi, Thank you for your rating. We appreciate it. We hope to welcome you again soon. Kind regards, Turtle Beach Resort

4 out of 5
Liked the pools and children friendly place. Disappointed that it is advertised as fully air conditioned but this was incorrect. The security and closeness to everything is great.

Posted by on 21 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Turtle Beach Resort

Hi Anthony, Thank you for your feedback. It is great to hear you enjoyed our facilities that we have to offer. We appreciate you taking the time to leave your review and have noted your comments. We do hope to welcome you again soon. Kind regards, Turtle Beach Resort

Renovations + Closures

The property will be renovating from 27 April 2020 to 14 June 2020 (completion date subject to change). The following areas are affected:

  • Swimming pool

The property will be renovating from 27 April 2020 to 14 June 2020 (completion date subject to change). The following areas are affected:

  • Swimming pool

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Turtle Beach Resort offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. This 4-star Mermaid Beach apartment is smoke free.

  • 200 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Separate living room1
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (25.6 km / 15.9 mi)
  • Property shuttles: Airport shuttle, area shuttle, theme park shuttle, and shopping center shuttle
  • Parking:

Room Amenities

Turtle Beach Resort offers 200 accommodations with washers/dryers and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers. This Mermaid Beach apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (limited)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Fresh and Tasty - This café specializes in local cuisine and serves lunch only.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property's front desk is open during the following times:

  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 5:30 AM to 9:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Mermaid Beach
  • Turtle Beach Resort Apartment
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort Apartment Mermaid Beach

You should know

  • Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.