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Turtle Beach Resort

Property class: 4

Photo gallery for Turtle Beach Resort

A water park with multiple slides and a pool area.
A modern living room with a dining area, a grey sofa, and a kitchen in the background.
A modern living room with a sofa, a coffee table, and a TV. There is a sliding glass door leading to an outdoor area with plants.
A modern living room with a sofa, coffee table, and a TV. There is a sliding glass door leading to a balcony with a view of greenery.
A spacious lobby with a large Disney-themed TV, a play area with a table and chairs, and a wall decorated with children's drawings.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$485
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Place, Nobby Beach
    ‪9 min walk‬
  • Place, Pacific Fair Shopping Centre
    ‪3 min drive‬
  • Place, Kurrawa Beach
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Two Bedroom Superior Apartment

A hotel room with a bed, a nightstand, a lamp, a decorative wall piece, a balcony with curtains, and a television.

Two Bedroom Superior Apartment

  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for 3 Bedroom Apartment

A living room with grey sofas, a glass coffee table, a TV on a white stand, and a painting of a toucan on the wall.

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 110 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Superior Apartment

A living room with two grey sofas, a white coffee table, and colorful cushions. There is a kitchen in the background with wooden cabinets and a stainless steel refrigerator.

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Superior Apartment

A modern living room with grey sofas, a coffee table, and a flat-screen TV on a wooden stand. A large window offers a view of the outdoors.

2 Bedroom Superior Apartment

8.4 out of 10
Very good
(53 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

A modern living room with a sofa, a coffee table, and a TV. There is a sliding glass door leading to an outdoor area with plants.

2 Bedroom Family Suite

9.2 out of 10
Wonderful
(10 reviews)
  • Garden view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for Two Bedroom Apartment

A bedroom with a bed, a bedside table, a nightstand, a mirror, a picture on the wall, and a bathroom visible through an open door.

Two Bedroom Apartment

  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for 1 Bedroom Apartment

A hotel room with a bed, a nightstand with a lamp, a mirror, and a chevron-patterned wall decoration.

1 Bedroom Apartment

7.6 out of 10
Good
(8 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

A modern living room with a sofa, coffee table, and a TV. There is a sliding glass door leading to a balcony with a view of greenery.

2 Bedroom Apartment

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Room

  • Sleeps 10

About the area

Gold Coast

A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. Highlights at this hotel include 4 outdoor swimming pools, 4 hot tubs and a free water park. .The family restaurant, Deck Resturant and Bar, is open for breakfast, lunch and dinner. Enjoy the gym, kids' club, outdoor tennis court and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Mermaid Beach hotel include Kurrawa Beach and The Star Gold Coast.

What's nearby

  • Mermaid Beach - 5 min walk - 0.5 km
  • Nobby Beach - 9 min walk - 0.8 km
  • Putt Putt Golf Mermaid Beach - 12 min walk - 1.1 km
  • Pacific Fair Shopping Centre - 3 min drive - 1.9 km
  • Kurrawa Beach - 3 min drive - 1.6 km

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • ‪The Oxley 1823 - ‬14 min walk
  • ‪Buoy - ‬14 min walk
  • ‪The Holliday - ‬10 min walk
  • ‪Nobbys Shack - ‬11 min walk
  • ‪Etsu Izakaya - ‬7 min walk

About this property

Turtle Beach Resort

There's a restaurant on site. Public spaces have free WiFi. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. An airport shuttle (available on request) and a theme park shuttle are available for a fee. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

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4.1 out of 5, Very good, 1,004 reviews
The price is NZ$364
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washing machine/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

MastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach

Turtle Beach Resort

Turtle Resort

Sands Turtle Beach Hotel

Sands Turtle Beach Mermaid

Turtle Beach Hotel Mermaid Beach

Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

Turtle Beach Resort Mermaid Beach

Turtle Beach Mermaid Beach

Turtle Beach Resort Hotel

Turtle Beach Resort Mermaid Beach

Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

What is the cancellation policy at Turtle Beach Resort?

Turtle Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Turtle Beach Resort?

As of 20 Sept 2026, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on 21 Sept 2026 start from NZ$485, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Turtle Beach Resort?

Yep, Turtle Beach Resort has a free self car park. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Turtle Beach Resort?

Yep, Turtle Beach Resort is a short 11-minute walk from Nobby Beach. Fun beach activities include surfing, snorkelling and body boarding. You can also find motor boats and boat tours.

Does Turtle Beach Resort have a pool?

Yep, and guests love it! Turtle Beach Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Turtle Beach Resort have a waterslide?

Yep, this property has a waterslide!

What makes Turtle Beach Resort a romantic place to stay?

Poolside dining and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Turtle Beach Resort.

Is Turtle Beach Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Turtle Beach Resort is a hit with families.

Does Turtle Beach Resort serve breakfast?

You bet, cooked-to-order breakfast is offered at Turtle Beach Resort.

Is there a free airport shuttle available at Turtle Beach Resort?

No, but there's an airport shuttle that runs from 5:30 AM - 9:00 PM on request for a fee.

Is there a bar or restaurant at Turtle Beach Resort?

Yep, you can grab a meal at Turtle Beach Resort's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Turtle Beach Resort?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Turtle Beach Resort?

No, only service animals are allowed.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 470 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and close enough to the theme parks, and a relatively quiet area even over the weekend
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Scott

Disliked: Cleanliness, property conditions & facilities
Location
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly, rooms were spacious, kid-friendly.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love spot
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Great family vacation
Stayed 10 nights in Nov 2025
Verified review

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a family with young kids. Loads of activities. We loved the mini golf and the kids had a great time at kids club.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities
Pool and splash areas were great for kids, beach is so close, Woolworths right next door super handy.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all round
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Phillip Anthony

Liked: Cleanliness, staff & service, amenities
Good location, rooms a little dated and could use a freshen up, facilities ok.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Jingru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival, our family suite was clean and well presented. It had all the necessities such as full kitchen, washer, dryer and outdoor amenities. Woolworths and pharmacy is a short 5min walk down the road which made things super convenient. The staff are very friendly and notified us when our room was ready for check in. Would definitely recommend and book here again next time we are in the Gold coast.
Stayed 4 nights in May 2026
Verified review

8/10 Good

he

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool for kids
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great stay . Pool and deck are great . The room is getting a bit worn out
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were great for the kids. The onsite restaurant was good and convenient. There was also a Woolworths next door.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Simple check in and staff around the resort were friendly and helpful. Easy going environment and the water park is great simple fun!
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, the best play to stay with kids, close to the beach and Woolworths for supplies.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Stacey Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family holiday spot with lots of pool options and great restaurant on site. Super close to a supermarket and great facilities in the family suites. Highly recommend for a family stay.
Stayed 14 nights in Nov 2025
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Room was spotless, great family amenities. Our third stay year on year and we will back again next year!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Kristopher

Liked: Cleanliness, amenities, property conditions & facilities
everything was as expected and friendly staff
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation and facilities were amazing. My kids 2 and 4 loved it even though we had rain for 2 days. Transport via shuttle to theme parks was great, there was also good access to public transport and beach
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, amenities
Absolutely loved it!! Pools were great, loved the cafe, room was nice and cool.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with grand daughters and we had a lovely time. One water slide operating while others under repair - girls a little disappointed initially but the one slide was very adequate and they had a ball. Other guests all friendly and kids played together. Thank you
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools were enjoyable. Kids enjoyed the pools, slides and the onsite craft activities.
Stayed 5 nights in Jan 2026