Mohave County Holiday Packages

Great food and casino!

N

We came here expecting a 5-star experience. What we got was a masterclass in how to fold a dirty towel and hope nobody notices. The room we checked into was supposedly "ready," but it looked like housekeeping had declared victory before actually cleaning it. The towels had clearly been used, folded neatly back into place as if origami magically makes them clean. The bed sheets were covered in stains that definitely weren't part of the décor. We called housekeeping immediately, left the room for four hours to give them plenty of time, and came back to... absolutely nothing. The room hadn't been touched. After calling again, instead of cleaning it, they simply moved us to another room. Plot twist: the sequel was just as bad. Another "freshly folded" dirty towel and another request for clean ones. This is nowhere near a 5-star hotel. It's more like a 5-star lesson in lowering expectations. The only reason this review isn't one star is because the staff—especially the managers—were genuinely professional, attentive, and handled an endless parade of frustrated guests with patience and grace. They deserve raises for keeping their sanity while apologizing for problems they didn't create. Would I come back? Absolutely not. The managers deserve raises, and whoever is in charge of housekeeping and room maintenance needs to be fired. A luxury hotel can't survive on great customer service alone when the rooms are fighting against it.

It was very beautiful, I didn't like how expensive everything was and they charged me over 100 dollars to park there.

Room was clean, staff was friendly.