Verified review
6/10 Okay
Linda O.
19 Apr 2026
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in
Beautiful, brand new studio apartment that looks exactly like the photos. The complex, Village at Montclair, is also impressive: it's newly built, upscale, and includes a pool, gym, lounges, and nicely designed outdoor spaces. The unit was quiet. The host was responsive by message and kindly offered early check in. The location worked well for us, about a 30 minute walk or a 5 minute drive to Claremont.Unfortunately, the check in process was frustrating. The address provided on the VRBO app led to an empty lot, and once we found it, we couldn’t access the building because entry instructions hadn’t been sent. Phone calls went unanswered, and we were asked for additional personal information before access was provided. We ended up waiting about 45 minutes to get in.There were also a few issues: the key fob stopped working (which was addressed quickly), only one wash cloth and hand towel was provided for two people, and the lockbox location made re-entry awkward. The request to remove shoes felt unnecessary, especially since the flooring is synthetic wood and there’s no carpet.Overall, a beautiful unit in a great new complex, but the access process and logistics need improvement.
Linda O.
Stayed 1 night in Apr 2026