I was very disappointed with my stay and do not believe this hotel deserves a 5-star rating. At best, it felt like a 3-star property.
The room was not clean. There was mold in the shower, dust on the ceiling fan, and worn furniture. I stayed during January/February (rainy season), and the balcony did not drain properly, leaving standing water and making it unusable.
The food was bland and lacked flavor, far below what’s expected from a luxury hotel. Amenities overall were underwhelming. I found myself going out to other hotels for food rather than dining at the hotel.
The hotel is clearly catered to families with small children, with multiple play areas, and is not ideal for guests seeking peace and quiet. The layout also requires a lot of walking and stairs. Rooms are not soundproof at all. Noise from neighboring units, including conversations, toilets, and showers, was clearly audible due to loud plumbing and thin walls.
Overall I would not recommend staying here if you are looking for an adult-friendly vacation. If you have small children, this might be more for you.
It should be noted that the staff are incredible and super helpful when requesting assistance.