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The Westin New Orleans

4.5 star property
Luxury hotel connected to a shopping centre in New Orleans with a restaurant

Photo gallery for The Westin New Orleans

Reception
Property amenity
Presidential Suite, 1 Bedroom, River View | Lounge
Premium bedding, pillow-top beds, in-room safe, desk
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
The current price is NZ$313
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
100 Rue Iberville, New Orleans, LA, 70130
  • Place, Canal Street
    ‪2 min walk‬
  • Place, Caesars New Orleans Casino
    ‪3 min walk‬
  • Place, Bourbon Street
    ‪8 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

9.4 out of 10
Exceptional
(195 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds

9.2 out of 10
Wonderful
(98 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, River View

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, River View

9.4 out of 10
Exceptional
(64 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, River View

8.8 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(26 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Queen Beds, City View

9.6 out of 10
Exceptional
(20 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, River View

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, River View

8.6 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, River View

Premium Room, 2 Queen Beds, River View

Premium Room, 2 Queen Beds, River View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

8.4 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
Eco-friendly toiletries
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
  • 93 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, River View

Suite, 1 King Bed, River View

Suite, 1 King Bed, River View

Highlights

Separate sitting area
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
Separate bedroom
  • 93 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, River View

Premium bedding, pillow-top beds, in-room safe, desk

Presidential Suite, 1 Bedroom, River View

Highlights

Separate sitting area
Air conditioning
Heating
Fridge
HDTV
Premium bedding
Pillow-top bed
2 bedrooms
  • 167 sq m
  • 2 bedrooms
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, City View (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Queen Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
HDTV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Heating
Fridge
HDTV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
HDTV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

New Orleans

The Westin New Orleans places you in the centre of New Orleans,connected to a shopping centre and within a short 5-minute stroll of popular places like Canal Street and Caesars New Orleans Casino. Highlights at this luxury hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Bistro at the Bend, is open for breakfast, lunch and dinner. Observatory Eleven is the hotel's own cocktail bar. 24309 square feet (2258 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. To-go breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class French Quarter hotel include Bourbon Street and Mississippi River.

What's nearby

  • Canal Street - 2 min walk - 0.2 km
  • Caesars New Orleans Casino - 3 min walk - 0.3 km
  • Royal Street - 5 min walk - 0.5 km
  • Bourbon Street - 8 min walk - 0.7 km
  • Jackson Square - 8 min walk - 0.7 km

Getting around

  • Bienville Station - 2 min walk
  • New Orleans Union Passenger Terminal - 12 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 30 min drive

Restaurants

  • ‪Observatatory Eleven - ‬1 min walk
  • ‪Shake Shack - ‬3 min walk
  • ‪Willie's Chicken Shack - ‬4 min walk
  • ‪The Ruby Slipper - ‬2 min walk
  • ‪Felipe's Mexican Taqueria - ‬3 min walk

About this property

The Westin New Orleans

Luxury hotel connected to a shopping centre in New Orleans with a restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 10 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 24309 square feet (2258 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and concierge services are also featured at the luxury The Westin New Orleans. Parking is available for a fee.

This 4.5-star New Orleans hotel is smoke free.

  • 437 guestrooms or units
  • 29 levels
  • 24309 sq ft of conference space
  • 2258 sq. m of conference space
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin New Orleans offers 437 air-conditioned accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. 27-inch flat-screen televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Loews New Orleans Hotel
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  • Free Wi-Fi
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4.7 out of 5, Exceptional, 1,605 reviews
The price is NZ$349
includes taxes & fees
11 Jan - 12 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 58 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 10 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro at the Bend
  • Observatory Eleven

Things to do

  • 24-hour gym
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (24,309 square foot of space)

Outdoors

  • On a river
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 29 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.50 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10 to 25 per person
  • Valet parking fee: USD 58.00 per day
  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. This property uses a grey water recycling system. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New Orleans Westin
New Orleans Westin Canal
New Orleans Westin Canal Place
Westin Canal New Orleans
Westin Canal Place
Westin Canal Place Hotel
Westin Canal Place Hotel New Orleans
Westin Canal Place New Orleans
Westin New Orleans Canal
Westin New Orleans Canal Place
Westin Hotel New Orleans
Westin New Orleans Canal Place Hotel New Orleans
Westin New Orleans Canal Place Hotel
The Westin New Orleans Hotel
The Westin New Orleans New Orleans
The Westin New Orleans Canal Place
The Westin New Orleans Hotel New Orleans

Frequently asked questions

What is the cancellation policy at The Westin New Orleans?

The Westin New Orleans offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin New Orleans?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at The Westin New Orleans on 4 Jan 2026 start from NZ$253.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin New Orleans?

Yep, The Westin New Orleans has valet parking for USD 58.00 per day.

What makes The Westin New Orleans a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin New Orleans.

Does The Westin New Orleans serve breakfast?

Sure does, to-go brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Westin New Orleans?

No, The Westin New Orleans does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin New Orleans?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Westin New Orleans?

Check-in begins at 3:00 PM. Check-out time is noon.

The Westin New Orleans Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1730 out of 2328 reviews
Rating 8 - Good. 352 out of 2328 reviews
Rating 6 - Okay. 134 out of 2328 reviews
Rating 4 - Poor. 59 out of 2328 reviews
Rating 2 - Terrible. 53 out of 2328 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alorndria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and very upscale
Stayed 2 nights in Sep 2025

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Nathaniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay at the westin, the rooms are nice and clean, however the air-conditioning could be better, other then that the hotel was good. This was my second stay at the westin in New Orleans this year.
Stayed 3 nights in Sep 2025

10/10 Excellent

Cherese

Travelled with partner
Liked: Amenities
Clean shops nearby upscale great customer service
Stayed 2 nights in Sep 2025

10/10 Excellent

Marcus

Stayed 2 nights in Sep 2025

10/10 Excellent

Dandra

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 2 nights in Aug 2025

8/10 Good

Whitney

Stayed 1 night in Sep 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay! Upgraded us for free to a suite
Stayed 1 night in Sep 2025

10/10 Excellent

Paul E., Flowery Branch

Stayed 1 night in Sep 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Who ryy
Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the French Quarter. Streetcar stops right by hotel. Walkable to restaurants and has a shopping center in the same building. And if gambling is on your list, Caesars is directly across the street. Great views of the barges running up and down the Mighty Mississippi. And "T" at the conservation deck bar, was the best. She was attentive and great knowledge about the area. Overall, the hotel staff were all very courteous and helpful when needed. Will definitely be staying here on our return.
Stayed 3 nights in Sep 2025

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the westin! The view from our room was awesome and it was spacious. Everything was walkable from our room: Canal and Bourbon Streets and many dining options. Shopping options were great also and the casino was right across the street. Parking was very easy as well. Will definitely be back!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Breunna

Stayed 3 nights in Sep 2025

8/10 Good

Anna Liza

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Location was convenient.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kabron

Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service
Great location, good service. Parking is $65 per day which is more expensive than average. Complementary services are good!
Stayed 2 nights in Sep 2025

8/10 Good

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to a riverfront room which was nice, but they have added a $30 per day resort fee. The carpet was a little worn, but the bed was comfortable
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with great views of the city. Friendly staff . Everything was better than i expected.
Stayed 3 nights in Sep 2025

2/10 Terrible

MARCELLINA

Disliked: Staff & service, room comfort

You may experience racial profiling.

It is over a week now and i am still waiting for the call and or acknowledgement from the management after very rude service and racial profiling at the observatory bar. Even at check out the problem was not acknowledged. Safe to say this is not a very safe or welcoming environment for all and sone of the staff are vile. In my case it would be a lady named Brenda. I was given an address to email by a nonchalant front desk staff named Elvie, she provided the staff members name. Unsure if it is even correct. I called Expedia after the encounter as i had zero confidence in the respinse. Expedia was provided with a new address and reassurance that someone in the management team would check in on me. I sent the email to the new address. Still waiting.
Stayed 4 nights in Aug 2025

6/10 Okay

Dakari Lowell

Stayed 3 nights in Sep 2025

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room.
Stayed 2 nights in Sep 2025